Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Sales Engineer (Solutions Architect), Public Sector

Company: Synack

Location: Washington DC

Posted Dec 10, 2024

The text is about a job posting for a Solutions Architect in the Public Sector team at Synack. The role involves driving acquisition of new logos and growth in existing accounts, as well as participating in industry thought leadership activities. The ideal candidate should have technical knowledge of the security testing field, product expertise, and strong writing skills. They should also be creative, innovative, and able to distill research for different stakeholders.

IT Help Desk Support Specialist

Company: CSA - Careers

Location: Washington DC

Posted Dec 10, 2024

The job posting is seeking a highly skilled IT Help Desk Support Specialist to provide installation, maintenance, and hardware and software troubleshooting for various IT equipment at the Washington Navy Yard. The specialist will also support network connectivity, mobile technology, and CAC deployment. The role requires a clearance, bachelor's degree, and four years of technical experience. The successful candidate will be part of an award-winning team and will have the opportunity to build a long and successful career.

Planner

Company: CAE

Location: Washington DC

Posted Dec 11, 2024

The role of Planner at CAE's upcoming Business Aviation Training Centre in Vienna Schwechat involves managing and maintaining training schedules, instructor assignments, and simulator allocation. The candidate should have previous aviation crew scheduling and operational planning experience, be organized, adaptable, and a team player.

Enterprise Sales Director - Healthcare (Provider)

Company: ServiceNow

Location: Washington DC

Posted Dec 10, 2024

ServiceNow is a global market leader in AI-enhanced technology, providing an intelligent cloud-based platform to help organizations find smarter, faster, and better ways to work. They are looking for a direct Sales Executive to build a team, drive sales strategy, and support field sales teams in closing opportunities. The role requires extensive track record of new business sales success, strong strategic thinking, and the ability to build long-term strategic and senior-level relationships.

Project Manager (PMP) - REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Dec 11, 2024

SRE is seeking a PMP certified Project Manager with experience in managing organizational transformation, human capital strategy, leadership development, and coaching contracts. The position involves managing projects, building client relationships, leading project teams, and providing thought leadership. The role requires strong project management skills, experience with federal government contracts, and a drive for continuous learning.

Risk Analyst

Company: Choice Hotels International

Location: Washington DC

Posted Dec 11, 2024

The text describes a job opportunity for a Risk Analyst at Choice Hotels, a worldwide lodging franchisor. The role involves overseeing audit and risk activities for the Choice Privileges loyalty program. The ideal candidate should have a Bachelor's degree in a related field, at least 2 years of experience in risk management or audit, and strong analytical skills. The position is based in North Bethesda, MD, with a competitive salary range of $66,000 to $72,000 annually. Choice Hotels offers a comprehensive benefits program and prioritizes associate wellbeing.

Senior Accountant (Level 5)

Company: Core One

Location: Washington DC

Posted Dec 10, 2024

The text describes a job position for a Senior Accountant in the US Government's Northern Virginia area. The candidate will be responsible for financial strategic and operational advice, financial reporting, internal controls, and financial data integrity. The position requires a current TSSCI with polygraph clearances and a degree in Accounting. The candidate should have at least 11 years of professional accounting experience and be a Certified Public Accountant (CPA) or MBA.

Analyst, Analytics

Company: FINRA

Location: Washington DC

Posted Dec 11, 2024

The Analyst on the Analytics Team at FINRA supports the development, implementation, and maintenance of advanced financial models for budgeting, forecasting, and strategic planning. The role involves conducting detailed financial analyses, gathering and interpreting data, and providing insights to drive the organization's financial strategies. The Analyst collaborates closely with the analytics team and other departments to ensure accurate and effective financial planning and decision-making. Essential job functions include assisting in the development and maintenance of financial models, supporting the Director in identifying key business challenges and opportunities, and ensuring the accuracy and integrity of financial data and analysis. The Analyst must have a Bachelor's Degree in Finance, Statistics, or a related field and at least 3 years of relevant experience. Proficiency in Microsoft Suite, Access, Excel, PowerBI, and PowerPoint is required. The role offers a competitive salary range, full pay ranges, salary offers ranging from the minimum to the midpoint, and salary offers that range from the minimum to the midpoint of the salary range. FINRA strives to make its career site accessible to all users and provides comprehensive health, dental, and vision insurance, a 401k plan with company match, and other benefits that support employee wellness.

Relationship Administrative Specialist

Company: Frost Bank

Location: Washington DC

Posted Dec 11, 2024

The job description for the Relationship Administrative Specialist role at Frost Bank is for a position that involves performing administrative duties for a Loan Officer, supporting portfolio management and business development activities, and ensuring top-quality service to both internal and external customers. The ideal candidate should have 3+ years of experience in banking or 2+ years of experience in loan administration, a willingness to work as a team, and strong organizational and multitasking skills. The role also requires proficiency in Microsoft computer applications and excellent written and verbal communication skills.

Systems Support Engineer I

Company: Red River

Location: Washington DC

Posted Dec 10, 2024

The Systems Support Engineer role at Red River Managed Services involves providing direct support to internal team members and customers, handling incoming calls and tickets, performing system analysis, and maintaining accuracy in reporting. The ideal candidate should possess collaboration, creativity, empathy, integrity, judgment, purpose, resiliency, and selflessness skills. They should also have experience in incident and problem management, ticket handling, escalation, performance monitoring, advanced IT troubleshooting, technical run book creation, and maintenance. The role requires a BS degree, previous technical support success, and IT hardware/software knowledge. It also requires a SECRET security clearance.

Operations Associate, Courier Communications

Company: Wolt

Location: Washington DC

Posted Dec 10, 2024

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. They connect people looking to order food and other goods with people interested in selling and delivering them. Wolt develops a wide range of technologies and operates its own grocery stores. Their mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. They value diversity, equity, and inclusion and aim to offer equal opportunity for everyone to work with them. The company offers a wide range of job opportunities, including a Courier Communications Associate position, which involves crafting and optimizing courier engagement content, maintaining web pages, streamlining processes, and more.

Autonomous Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 11, 2024

The Aerospace Corporation is seeking a full-time Autonomous Systems Engineer to contribute to advanced autonomy research and provide direct program support on various vehicles. The position requires a Bachelor's or Master's degree in a STEM field, at least 2 years of professional experience, and experience with mechanically oriented engineering principles and software or electronics. The ideal candidate should have a background in autonomous systems or robotics and be able to communicate complex technical issues to staff and customers with limited engineering background.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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