Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Technical Support Engineer

Company: 3E

Location: Washington DC

Posted Dec 10, 2024

3E is a mission-driven company offering comprehensive data analytics and software solutions for workplace, chemical safety, product stewardship, supply chain management, and sustainability. They aim to shape the future by empowering global teams and maintaining excellence in all aspects. The Senior Technical Support Engineer role is critical for ensuring reliable, secure, and efficient technical operations, fostering collaboration, and driving innovation.

Junior Full Stack Developer

Company: CACI International Inc

Location: Washington DC

Posted Dec 10, 2024

CACI is seeking a Full Stack Web Developer to create custom enterprise web application solutions to support the NationalSecurity Mission. The candidate will have extensive knowledge of system implementation and full project lifecycle experience on multiple projects. The position offers a competitive compensation package, comprehensive benefits, and opportunities for continuous growth.

Principal Consultant

Company: Fractal

Location: Washington DC

Posted Dec 10, 2024

The text expresses a positive sentiment about working at Fractal, a strategic AI partner to Fortune 500 companies. The company is described as a place where people truly believe in what they are doing, and where individual choices, freedom, and diversity are valued. The role of a Retail Consulting Principal is highlighted, which involves providing innovative solutions and driving impactful change within the retail space. The company offers competitive benefits, including health, dental, vision, life insurance, and disability plans, as well as a 401k plan and paid holidays.

Assistant

Company: Hogan Lovells

Location: Washington DC

Posted Dec 10, 2024

The text describes a detailed job description for an administrative and document services role at Hogan Lovells. The role involves creating and editing documents, providing administrative support, and maintaining client contact information. The position requires working independently, meeting deadlines, and adhering to firm policies. The role also involves customer service, initiative, accountability, work management, communication, teamwork, and technology skills. The position is a full-time role with flexible hours and overtime opportunities. The salary range is $78,200 to $88,500.

Legal Support Assistant

Company: Ballard Spahr LLP

Location: Washington DC

Posted Dec 10, 2024

Ballard Spahr is a renowned national law firm offering a diverse and supportive work environment for Legal Support Assistants. The role involves general and legal administrative responsibilities, with opportunities for professional development and impactful contributions. The firm values diversity and offers an excellent benefits package.

IT Support Technologist II

Company: CAE

Location: Washington DC

Posted Dec 10, 2024

The Service Desk Technology Leader role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests. The role involves leading incidents and requests to resolution, developing Service Desk process and workflows, providing communication plans to customers, and contributing to the Change Management Process. The ideal candidate should have extensive experience with hardware and software platforms, excellent customer service skills, and knowledge of Microsoft Active Directory, Office 365, TCPIP networking, and related network services.

Cleared Senior Power Platform CoE Solution Architect

Company: True Tandem

Location: Washington DC

Posted Dec 10, 2024

TrueTandems is seeking a Senior Power Platform CoE Solution Architect to support the technical development for projects advancing the digital transformation of critical government systems with true mission impact. The role requires experience and passion for coding and a strong desire to solve customers' unique technology challenges. The position requires establishing and enforcing governance policies for Power Platform usage, managing Power Platform licenses, user permissions, and environment capacity, and providing technical support to Power Platform users.

Senior Engineer – Front End [React Developer]

Company: GEICO

Location: Washington DC

Posted Dec 10, 2024

GEICO is seeking an experienced Engineer with a passion for building high-performance low-maintenance zero-downtime platforms and applications. The ideal candidate can plan, prioritize, execute, and manage large projects to deliver enterprise network services in a hyper-growth environment. The position involves developing new user-facing features, ensuring technical feasibility of UI/UX designs, designing and promoting network services and platform automation solutions, publishing documentation sets, developing and maintaining processes and workflows, leveraging network management platforms, developing and maintaining strategic roadmaps, supporting and maintaining large-scale critical network environment platforms and services, and providing 24x7 after-hours on-call support.

Senior Engineer - .NET (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 10, 2024

GEICO is seeking an experienced Senior Engineer to drive their insurance business transformation and provide a frictionless experience to customers. The ideal candidate has broad and deep technical knowledge and experience with microservices, AWS, GCP, Azure, and other cloud services. The role involves designing and building scalable systems, leading design sessions, and mentoring other engineers.

Engagement Manager

Company: Fractal

Location: Washington DC

Posted Dec 10, 2024

The text expresses a positive sentiment about working at Fractal, a strategic AI partner to Fortune 500 companies. The company is described as a place where people are passionate about what they do, and where individual choices and freedom are valued. The company is also described as a place where imagination is at the heart of every decision, and where a true Fractalite is someone who empowers imagination with intelligence. The company has been recognized as a Great Place to Work and a Cool Vendor by Gartner.

Sr. Software Engineer - Applied AI (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for a Senior Software Engineer position at GEICO. The role involves leading the development of AI product features, integrating AI models into customer-centric applications, and working with AI researchers and data scientists. The ideal candidate has extensive experience in software development, open-source frameworks, and cloud services. The position offers a competitive salary and benefits package.

Project Manager (Workfront Implementation)

Company: LeapPoint

Location: Washington DC

Posted Dec 10, 2024

LeapPoint is a digital advisory firm that helps organizations connect their people processes and technology to improve orchestration across the entire marketing lifecycle. They are an Adobe Gold Solution Partner with expertise in the Adobe Experience Cloud ecosystem. As a Project Manager, you will act as a strategic partner with clients, manage delivery and implementation of Connected Work programs, and coordinate with the SalesAccount team. The position requires primary experience in managing projects related to SaaS implementations and 4+ years of project management experience. The role may require approximately 10-20 travel.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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