Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

NIH Site Director

Company: iParametrics, LLC

Location: Washington DC

Posted Dec 10, 2024

The text describes a project opportunity for a Site Director at the NIH Campus in Bethesda, MD. The project involves leading operations and maintenance efforts at two state-of-the-art buildings, including a cutting-edge research hospital and a modern allelectric power plant. The role requires managing daily operations and maintenance, building relationships with NIH stakeholders, and leading a diverse team. The project has a two-year construction phase followed by a five-year operational phase with renewable one-year options.

Process Implementation Lead (Remote - WA, OR, CA, ID)

Company: Banner Bank

Location: Washington DC

Posted Dec 10, 2024

Banner Bank is a well-established financial institution with a strong focus on customer service, employee volunteerism, and operational efficiency. They have a positive reputation, financial stability, and a commitment to diversity and inclusion. The company is seeking a Process Documentation Lead to contribute to their fast-paced response team and help improve processes for their users and clients.

ITSM Program Manager

Company: Makpar

Location: Washington DC

Posted Dec 10, 2024

The role of the Enterprise Service Desk senior Program Manager involves overseeing all aspects of service desk operations for federal agency contracts, ensuring efficient and effective service delivery, maintaining compliance with federal standards, and driving continuous improvement. The ideal candidate is a seasoned leader with a deep understanding of federal IT environments, exceptional communication skills, and proven expertise in managing large complex programs.

Qualifications Compliance Specialist

Company: OTC Markets Group Inc

Location: Washington DC

Posted Dec 10, 2024

OTC Markets Group is seeking a Compliance Specialist to join their Issuer Services team in Washington DC. The company offers a competitive compensation package, a hybrid work environment, and a focus on employee satisfaction. The role involves processing applications and agreements, conducting background checks, monitoring compliance, and providing customer support. The company values data collection, research, and communication skills. They offer benefits such as generous PTO, health insurance, and a 401k plan. The company operates regulated markets for trading US and international securities.

Digital Marketing Specialist (m/f/d)

Company: Viatris

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for a Digital Marketing Expert at Viatris, an organization dedicated to healthcare innovation. The role involves developing and implementing digital initiatives, working with cross-functional teams, and creating engaging content for various channels. The company values digital literacy, creativity, and continuous learning. They offer competitive salaries, benefits, and a flexible work environment. Viatris is committed to diversity, inclusion, and sustainability.

Principal Associate, Cyber Technical - Data Loss Prevention (Endpoint DLP)

Company: Capital One

Location: Washington DC

Posted Dec 09, 2024

Capital One is hiring a technical Cyber Security professional to join the Data Loss Prevention DLP team and work with line of business stakeholders to build DLP system policies and rules based on regulatory requirements and business process analysis. The role involves configuring and optimizing endpoint DLP rules, working with DLP product team, assessing and making recommendations on architectures, strategies, and systems, analyzing business requirements, creating and maintaining DLP documentation, and contributing to DLP operations teams. The ideal candidate should have a high school diploma or GED, at least 3 years of cybersecurity or IT experience, and at least 2 years of experience developing and responding to DLP alerts and working with endpoint DLP.

SharePoint Specialist - IRS

Company: Censeo Consulting Group

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for a SharePoint Specialist at the IRS, requiring 13-8+ years of experience in SharePoint development and administration. The ideal candidate should have a strong academic background, experience working for or supporting the IRS, and excellent communication skills. The company, Censeo Consulting Group, is a top Washington DC based management consulting firm dedicated to helping public sector and nonprofit clients build operational excellence. The role is an exempt full-time position with a hybrid work schedule and a competitive compensation and benefits package.

Strategic Communications Specialist- IRS

Company: Censeo Consulting Group

Location: Washington DC

Posted Dec 10, 2024

The text describes a Strategic Communications Specialist position at the IRS, requiring 13-8+ years of experience in SharePoint development and administration, with a strong preference for experience working for or supporting the IRS. The role involves managing projects, conducting organizational readiness assessments, driving technology acceleration, and facilitating stakeholder engagement activities. The company, Censeo Consulting Group, is a top Washington DC-based management consulting firm with a personalized approach to strategic consulting. The location is Washington DC, offering flexibility to work from home and in the office. The role is exempt and full-time, with a hybrid work schedule. The company offers a competitive compensation and benefits package.

Senior Administrative Specialist

Company: INTECON

Location: Washington DC

Posted Dec 10, 2024

INTECON LLC is seeking a highly experienced Senior Administrative Professional to support the Office of the Associate Administrator within FEMA's Office of National Continuity Programs. The role requires a minimum of 10 years of relevant experience in supporting senior staff and managing complex operational priorities. The successful candidate will have a strong communication and interpersonal skills, analytical and problem-solving skills, and exceptional organizational skills. The position offers comprehensive group health plans, company-paid short-term and long-term disability, life and AD&D insurance, flexible spending accounts, and a 401k retirement plan with company match. INTECON is an Equal Opportunity Employer committed to fostering diversity and inclusivity.

Senior Applications Development Engineer

Company: Crowell & Moring

Location: Washington DC

Posted Dec 09, 2024

The Senior Applications Development Engineer is the key player in the Applications Development Team, leading large-scale custom application development projects. They provide full-cycle application design and development, technical mentorship, and end-user training. The position requires a Bachelor's Degree in a relevant field and at least 7 years of increasing responsibilities in application development. The compensation and benefits package is competitive and comprehensive.

2025 Modeling and Simulation Graduate Intern - Communications and Ground Architectures

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 10, 2024

The Aerospace Corporation is seeking a graduate intern with a background in aerospace engineering, electrical engineering, systems engineering, mathematics, or related disciplines. The intern will work closely with technical staff to provide analysis and support the development and sustainment of the organization's analysis and simulation tools and capabilities. The internship is a full-time position requiring 100% on-site work in El Segundo, CA or Chantilly, VA.

Organizational Design Consultant

Company: LeapPoint

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for an Organizational Design Consultant at LeapPoint, a digital advisory firm. The role involves assessing the current organizational structure, designing a new structure, and implementing changes to improve efficiency, performance, and alignment with strategic goals. The consultant will also work on governance, decision-making frameworks, change management, and aligning culture and strategy. The ideal candidate should have 3+ years of experience in organizational design, digital transformation, and change management.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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