Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

E-commerce Sales Program Manager

Company: BDA

Location: Washington DC

Posted Dec 09, 2024

The text highlights the exceptional nature of BDA's people, who are described as second to none and bring energy, bold ideas, and a willingness to dive into the unfamiliar. The company is seeking a strategic and result-driven Manager of Ecommerce Program Sales to lead online sales initiatives and drive growth. The ideal candidate should have a bachelor's degree in Business Administration, Marketing, or a related field, and proven experience in ecommerce sales management. The position offers a base salary range of $80k to $85k, along with benefits, PTO, vacation, a paid volunteer day, holidays, summer Fridays, and professional development opportunities.

Records Manager - Global Law Firm

Company: Epiq

Location: Washington DC

Posted Dec 08, 2024

The job description for a Records Manager at Epiq is detailed and requires a high level of organization, experience, and skills in managing records, leading teams, and transitioning to an electronic environment. The position offers a competitive salary range, benefits, and a positive work environment.

Azure Cloud Administrator

Company: Leidos

Location: Washington DC

Posted Dec 08, 2024

The Department of Homeland Security is seeking a Cloud Administrator with experience in designing, deploying, and managing cloud environments from Amazon Web Services and Microsoft Azure. The successful candidate will possess a strategic mindset, excellent communication skills, and the ability to collaborate effectively with cross-functional teams. The primary responsibilities include designing, deploying, and managing cloud-oriented solutions, providing technical expertise, and creating cloud implementation plans. The ideal candidate should have a Bachelor's or Master's degree, 8+ years of relevant experience, and must have experience as a Cloud Admin for AWS or Azure.

Grants Specialist (Remote)

Company: Kaimetrix

Location: Washington DC

Posted Dec 08, 2024

Kaimetrix is seeking a Grants Specialist with extensive experience in federal grantmaking policies and administration. The role involves providing strategic advice, technical guidance, and developing best practices for data collection and analysis. The ideal candidate should have 8 years of professional experience, a Master's degree in Public Policy, and Grants Management certification. The position is full-time and requires US citizenship.

Course Administrator

Company: Omniscius

Location: Washington DC

Posted Dec 08, 2024

The text describes a job opening for a Course Administrator with an active TSSCI clearance in Bethesda, MD. The administrator will work with course directors, program directors, and the Office of the Deans to develop course content, update learning management systems, assess course delivery, and improve course content and delivery. A master's degree, strong writing skills, and TSSCI with CI Polygraph are required.

Vice President of Service & Construction - East

Company: AIR Communities

Location: Washington DC

Posted Dec 08, 2024

AIR Communities is seeking a Vice President of Construction and Service East to lead the company's East Area construction and service teams. The role involves managing large-scale construction projects, multifamily operations, and a team of professionals. The successful candidate will have a degree in construction management, property operations, or a related field, and at least 10 years of experience in managing large-scale construction projects and multifamily operations. They will be responsible for leadership, project management, and coordination of regional service and construction directors. The role also involves implementing and coordinating policies, programs, and operating procedures to ensure property assets are preserved through sound maintenance, construction, and rehabilitation procedures.

Network Security Engineer SME

Company: MAXISIQ

Location: Washington DC

Posted Dec 08, 2024

MAXISIQ is a company that specializes in Cyber RDTampE, offering software, hardware, communications, and security solutions. They are looking for a Network Security Engineer to join their dynamic team and provide support for a Sponsors program. The position requires skills in network design, configuration, and problem-solving. The company values experience with Cisco routers, switches, and firewalls, as well as knowledge of IPSec VPN tunnels and dynamic routing protocols. They also look for familiarity with cloud-based environments and data center infrastructure. The company is an Equal Opportunity Employer.

Program Assistant

Company: RP Professional Services

Location: Washington DC

Posted Dec 08, 2024

RP Professional Services LLC is seeking a Program Assistant to join their team in Washington DC. The position is primarily remote and based on the Washington DC area. Successful candidates may be asked to come in for in-person meetings a few times a month. The individual must be motivated, proactive, and able to prioritize tasks and track deadlines. International development and/or field experience is preferred.

Senior QA Automation Engineer - Federal

Company: C3 AI

Location: Washington DC

Posted Dec 09, 2024

C3 AI Inc. is seeking a Lead QA Automation Engineer to work on software quality automation for their existing and emerging products. The role requires US Citizenship and Active Department of Defense security clearance, preferably Secret or higher. The candidate should be a C3 AI SaaS application and C3 AI PaaS AI Suite expert, with experience in defining test strategy, creating test plans, authoring test cases, and performing test execution. They should also have experience in designing and executing performance benchmarking, working with cross-functional teams, and mentoring QA engineers.

SF Operational Risk - Risk Management - Senior Manager (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Dec 08, 2024

The text describes a job description for a Senior Manager in Operational Risk and Credit Risk Management at Fannie Mae. The role involves leading a team to identify potential risks, managing information monitoring processes, and documenting resolutions. The ideal candidate should have a bachelor's degree, at least 6 years of experience, and strong skills in modeling, analytics, and risk management. The company offers a flexible work environment, equal opportunity employment, and comprehensive benefits.

SharePoint Systems Administrator SME

Company: Leidos

Location: Washington DC

Posted Dec 08, 2024

Leidos is seeking a senior SharePoint System Administrator to support a large enterprise IT contract for the DOD. The role requires technical customer orientation, detail-orientedness, excellent oral and written communication skills, and the ability to handle mission needs and ensure functionality of capabilities of customers. The position offers excellent work-life balance, career development opportunities, and benefits.

Project Development Project Manager

Company: CEG Solutions

Location: Washington DC

Posted Dec 08, 2024

CEG Solutions is an engineering and construction firm that specializes in energy infrastructure solutions. They collaborate with various clients to provide innovative and transformative solutions, focusing on increasing energy efficiency, renewable generation, and facility resilience. The company has a strong track record of successful projects and a commitment to energy efficiency, renewable energy, and sustainability.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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