Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Marketing Manager

Company: LeapPoint

Location: Washington DC

Posted Dec 08, 2024

LeapPoint is a digital advisory firm specializing in connecting people processes and technology for improved marketing lifecycle orchestration. As an Adobe Gold Solution Partner, they have expertise in the Adobe Experience Cloud ecosystem and have delivered over 600,000 hours of Adobe-related implementations and integrations. They are part of Omnicom Precision Marketing Division, OPMG, which is a global network of agencies and consultancies. The role is a telecommute work from home position as a Marketing Manager, responsible for spearheading innovative campaigns, overseeing their execution, and implementing a comprehensive marketing strategy. The desired skills include 8+ years of marketing experience in the B2B space, proficiency in marketing automation platforms, strong Adobe graphic design skills, experience in content marketing, and more.

Network Engineer

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 08, 2024

Ashburn Consulting is seeking a skilled professional to support the secure and reliable operation of all NGA networks in a hybrid multicloud compute environment. The role involves managing network infrastructure, providing oversight of network operations, monitoring network health and cybersecurity posture, and working closely with the team to identify requirements and solve problems.

Sr. Escalation Engineer

Company: Illumio

Location: Washington DC

Posted Dec 08, 2024

Illumio is a leading security firm offering Zero Trust segmentation solutions, ransomware mitigation, and segmentation technologies. They provide personalized support and expertise through a precise and proven product portfolio. The company values customer loyalty and genuine partnerships. They offer technical product support, handle escalations, and provide updates to technical product documentation.

Principal Product Manager (Remote)

Company: Mattermost

Location: Washington DC

Posted Dec 07, 2024

Mattermost is a secure and mission-critical collaboration platform for technical and operational teams in the public sector, national defense, and financial services industries. They offer self-hosted and cloud solutions with workflow automation, AI acceleration, ChatOps, and more. The company is seeking a Principal Product Manager to lead product strategy and execution, formulate and drive the vision, and work closely with cross-functional teams.

Strategy Consultant (Digital Transformation)

Company: LeapPoint

Location: Washington DC

Posted Dec 08, 2024

LeapPoint is a digital advisory firm specializing in connecting people processes and technology for improved marketing lifecycle orchestration. As an Adobe Gold Solution Partner, they offer expertise in the Adobe Experience Cloud ecosystem, with certified consultants delivering over 600,000 hours of Adobe-related implementations and integrations. They are part of Omnicom Precision Marketing Division, OPMG, a global network of agencies and consultancies. They are seeking a Strategy Consultant for remote work, with 4+ years of strategic planning, process optimization, and experience with Adobe generative AI. The position requires 10-20 travel and offers benefits, perks, and a positive culture.

Process Assistant

Company: IntelliPro Group Inc.

Location: Washington DC

Posted Dec 08, 2024

The Job Title Process Assistant I is a 6-12 month contract position with the possibility of extension. The role requires basic computer skills, ability to manage multiple activities, good communication skills, and SAP knowledge. Responsibilities include reviewing transformer inspections, communicating with local offices, monitoring quality assurance issues, and more. IntelliPro is a global leader in talent acquisition and HR solutions, committed to diversity and inclusivity.

Systems Engineer (Hybrid Work Schedule)

Company: CACI International Inc

Location: Washington DC

Posted Dec 07, 2024

The job posting is for a Systems Engineer position in Bethesda, MD, with a 100% on-site requirement and the option to telework. The role involves applying knowledge of system design and systems engineering to develop integrated solutions for undersea systems. The position requires experience in the DoD acquisition lifecycle, contracting, and compliance. The successful candidate will work within a technical team, develop and adapt systems engineering and program management processes, and lead and manage cross-functional engineering teams.

Business Project Manager

Company: MassMutual

Location: Washington DC

Posted Dec 08, 2024

The text describes a job opening for a Business Project Manager at MassMutual to lead medium and complex initiatives for the Advisor360 program. The team is small, diverse, and talented, working on a flagship holistic technology solution for MassMutual advisors. The role involves leading the timely delivery of platform enhancements and complex initiatives, partnering with internal and external resources, and managing multiple projects. The ideal candidate should have experience leading business and technical projects, strong Excel and project management skills, and excellent interpersonal skills.

Windows System Administrator at Washington, DC

Company: Technogen

Location: Washington DC

Posted Dec 07, 2024

TechnoGen Inc, a small and woman-owned minority business, offers full IT services, software development, and solutions for over 12 years. They have offices in Virginia and India, with GSA Advantage Certification. The Systems Administrator role requires 6+ years of experience with Windows and Linux systems, SAN infrastructure, virtualization, scripting, networking, and security. Preferred skills include MCSE, RHCE, security and patch management, and understanding of government security guidelines. Additional skills include telephony services, Avaya and Cisco platforms, and call center features.

Cyber Security and Compliance Manager

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 08, 2024

Ashburn Consulting is seeking a highly skilled and experienced Cyber Security Specialist to work on network and infrastructure security solutions for government and business clients. The ideal candidate will have 5+ years of hands-on experience in Microsoft Windows and MacOS endpoint devices, Ivanti Software Administrator, software and operating system deployment, and endpoint security compliance. Strong analytical and troubleshooting skills, as well as excellent customer service and project planning skills, are required.

Program Manager with TS/SCI (Cyber Project)

Company: TestPros, Inc.

Location: Washington DC

Posted Dec 08, 2024

TestPros is a successful and growing business established in 1988 to provide Information Technology IT technical support services to a wide range of Commercial and US Federal State and Local Government customers. They offer a variety of services including Program Management, Program Oversight, Process Audit, Intelligence Analysis, Cyber Security, NIST SP 800171 Assessment and Compliance, Computer Forensics, Software Assurance, Software Testing, Test Automation, Section 508 and WCAG Accessibility Assessment, Localization Testing, Independent Verification and Validation (IVampV), Quality Assurance (QA), Compliance and Research and Development (RampD) services. They are an Equal Opportunity Employer and are seeking a Senior Program Manager to support a Federal cyber security program.

US Research Analyst

Company: ISS (Institutional Shareholder Services)

Location: Washington DC

Posted Dec 07, 2024

ISS STOXX is hiring a US Research Analyst for the ISS governance research team. The role involves delivering objective governance research and recommendations, managing corporate governance views, and identifying risks. The analyst will learn to analyze and apply ISS policy on various issues, including executive compensation proposals, shareholder proposals, and director elections. The ideal candidate should have a bachelor's degree and 13 years of relevant professional experience in research, governance, journalism, law, economics, accounting, or finance.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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