Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

TRANSFORMATION TEAM LEAD/PROJECT MANAGER

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a GS-14 position as a Transformation Team Lead/Project Manager in the Department of Homeland Security, U.S. Coast Guard, TMX Program Integration Office. The role requires U.S. citizenship or nationality, registration or exemption from the Selective Service, and successful completion of a background investigation. Applicants must have one year of specialized experience equivalent to at least the GS-13 grade level, including reviewing organizational structures, evaluating planning and program effectiveness, assessing issue resolution approaches, and planning complex management services. The position is a bargaining unit role with no positive education requirement. The appointment is term, not to exceed 12/31/2027, and requires E-Verify and direct deposit for salary payments. The U.S. government offers a comprehensive benefits package.

Summer Internship (Horticulture Aide)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The AOC is offering a Summer Internship Program for Horticultural Aides, providing hands-on professional experience, training, and exposure to careers in public service on Capitol Hill. Eligible candidates must be U.S. Citizens or lawful permanent residents, at least 16 years old by June 30, 2025, and currently enrolled in a college or university with a major in horticulture, biology, or a related field. The program is limited to a total of three years. Candidates must pass a drug test and undergo a background investigation. This is an Excepted Service Position in the Architect of the Capitol, a Legislative Branch agency, and is not in the Bargaining Unit. The Architect of the Capitol is an E-Verify Participant and an Equal Opportunity Employer.

Supervisory International Broadcaster (China)

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening at the United States Agency for Global Media (USAGM) within Voice of America (VOA), China Division. The role involves overseeing the Division's programming, marketing, management, budget, and administrative issues. The incumbent will also need to handle changing priorities and initiatives in international broadcasting. Key requirements include U.S. citizenship, fluency in English and Mandarin or Cantonese, and at least one year of specialized experience in strategic planning, programming production, audience research, budget management, and expertise in China-related topics. The position is supervisory, requiring a one-year probationary period, and may involve working nights, weekends, and holidays.

Laboratory Assistant

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Dec 07, 2024

The Lab Assistant role involves performing pre-analytic phases of lab testing, including specimen collection and processing. Duties also encompass customer service, data entry, and maintenance tasks. The position requires a high school diploma or GED, and specific certifications within six months of hire. Preferred qualifications include recent phlebotomy program completion or relevant experience.

Health Technician (Dietetic)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 07, 2024

This job posting is for a position in Nutrition and Food Services at a Department of Veterans Affairs Medical Center. The role involves providing administrative and customer service support for the hospital's food service program. Requirements include U.S. citizenship, passing a drug test, Selective Service registration for eligible males, and potential probationary period. The position requires English proficiency and specialized experience in food service operations. Qualified candidates may also have relevant education. The role involves physical tasks such as walking, standing, bending, and lifting light items. Federal benefits are offered, and COVID-19 vaccination is mandatory for healthcare personnel.

Telecommunication Specialist

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 07, 2024

The Telecommunication Specialist position is available at Bonneville Power Administration in Vancouver, WA. The role involves designing telecommunication circuits, providing technical leadership, and supporting construction activities for the Bulk Electric System. The job requires U.S. citizenship, e-Verify participation, and successful completion of a background check. Specialized experience of at least one year in communications systems is necessary. Vancouver is praised for its downtown, nature parks, and outdoor activities. The U.S. Department of Energy fosters a diverse and inclusive workplace.

Congressional Relations Officer

Company: Other Agencies and Independent Organizations - U.S. International Trade Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The U.S. International Trade Commission is hiring for a position in the Office of External Relations. The ideal candidate should have an expert-level understanding of congressional and federal procedures, including the appropriations process. Requirements include U.S. citizenship, successful background investigation, potential probationary period, Selective Service registration for eligible males, and ability to obtain Secret clearance. Qualifications involve specialized experience equivalent to GS-13 or GS-14, with specific skills in cultivating relationships with Congress, navigating legislative processes, and clear communication. No education requirement is specified.

Summer Internship (Accounting Aide)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The AOC offers a Summer Internship Program for Accounting Aides, providing hands-on professional experience, training, and networking opportunities. Eligible candidates must be U.S. citizens, at least 16 years old by June 30, 2025, and currently enrolled in a relevant field of study. The program is limited to three years of participation. Requirements include passing a drug test and undergoing a background investigation. This is an Excepted Service Position in the Architect of the Capitol, a Legislative Branch agency, and is not part of the Bargaining Unit. E-Verify participation is mandatory.

Clinical Psychologist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 07, 2024

This job posting is for a Direct Hire position as the Director of Behavior Health, Psychology Services at the Defense Health Agency, Army Medical Center Madigan, located in Tacoma, WA. The role requires a Doctoral Degree in Clinical Psychology and one year of specialized experience in performing psychological evaluations, developing treatment plans, and providing counseling services. A current, active, unrestricted clinical license is mandatory. The position offers comprehensive federal benefits, relocation and incentive possibilities, and is subject to a one-year probationary period.

Social Worker - Program Coordinator (Caregiver Support Program)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 07, 2024

This job posting details a position eligible for the Education Debt Reduction Program (EDRP), offering up to $200,000 in student loan payment reimbursement. The role requires U.S. citizenship, proficiency in English, and a Master's degree in Social Work from a CSWE-accredited school. The selected candidate must also have at least one year of experience equivalent to the GS-11 grade level, demonstrating advanced practice skills and judgment. The position involves program coordination, policy writing, multidisciplinary staff supervision, and training. It requires a valid state driver's license and the ability to operate a government vehicle. The role is in the Excepted Service and does not confer competitive status. Full-time employees earn annual leave based on their years of service. The position mandates COVID-19 vaccination for all VHA health care personnel.

IT Cybersecurity Specialist

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This position is within the U.S. Department of Justice's Office of Justice Programs, Office of the Chief Information Officer, IT Security Division. The role involves developing strategic cybersecurity plans and providing hands-on technical support. Key requirements include U.S. citizenship, a clean background check, and IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is needed, such as managing operations in a combined on-prem/cloud Security Operations Center (SOC), aligning security governance, and developing SOC strategies. No educational requirement is specified. The position offers telework opportunities, flexible schedules, and potential recruitment incentives. The duty station is Washington, D.C., with a requirement to physically report to the office at least four days per bi-weekly pay period.

Summer Internship (Information Technology Aide)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The AOC offers a Summer Internship Program for Information Technology Aides, providing hands-on professional experience, networking, training, and exposure to a career in public service on Capitol Hill. Eligibility requires U.S. citizenship or lawful permanent residency, being at least 16 years old by June 30, 2025, and currently attending high school, college, or university. Applicants must have an academic background in information technology or a related field. The program is limited to a total of three years, collectively or consecutively. The position is an Excepted Service in the Architect of the Capitol, a Legislative Branch agency, and requires a drug test and background investigation. It's an E-Verify participating agency, ensuring employment authorization in the U.S. The position does not offer benefits like paid leave, retirement, or health benefits, but students can register for the Transit Subsidy benefit.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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