Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Vice President of Strategic Growth

Company: NavAide

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Vice President of Strategic Growth at NavAide, a consulting group. The role involves leading growth initiatives, developing strategies, and building relationships with government customers and partners. The ideal candidate has a strong understanding of federal contracting processes and a proven track record of growing revenue streams and partnerships.

Staff Engineer

Company: GEICO

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Principal Engineer II position at GEICO, responsible for designing, developing, and optimizing container runtimes, collaborating with cross-functional teams, and contributing to the development of best practices and standards in container runtime technology.

Enterprise Account Executive - Federal

Company: Nexthink

Location: Washington DC

Posted Nov 29, 2024

Nexthink is a company that provides digital employee experience management software, and they are looking for an Enterprise Account Executive to generate new business sales revenue in the Federal Government. The ideal candidate will have experience selling enterprise technology to the Public Sector, and will be responsible for achieving sales goals and targets, building strong relationships with customers, and working closely with the Professional Services team.

Cribl Splunk Engineer, TS/SCI (Reston, VA)

Company: GuidePoint Security

Location: Washington DC

Posted Nov 29, 2024

GuidePoint Security is a rapidly growing company that provides trusted cybersecurity expertise solutions and services to help organizations make better decisions and minimize risk. The company is looking for experienced Splunk and Cribl engineers to work on complex security deployments and solve customers' unique problems.

Distinguished Engineer

Company: GEICO

Location: Washington DC

Posted Nov 29, 2024

GEICO is seeking an experienced Engineer to drive their insurance business transformation. The Distinguished Engineer will lead the strategy and execution of a technical roadmap, develop and maintain comprehensive incident response plans, and stay current with industry best practices.

Distinguished Engineer, Legal Engineering [REMOTE]

Company: GEICO

Location: Washington DC

Posted Nov 29, 2024

GEICO is seeking a Distinguished Engineer to lead the strategy, architecture, and execution of a technical roadmap for their new Legal Technology organization. The role involves providing strategic direction, technical leadership, and collaboration with cross-functional leaders to maintain reliable and durable production systems.

Coordinator, Products & Partnerships

Company: DSPolitical

Location: Washington DC

Posted Nov 29, 2024

DSPolitical is a digital media agency looking for a Coordinator Products amp Partnerships to join their team. The job involves managing technical integrations, working with stakeholders, and providing administrative assistance. The company offers a range of benefits and is committed to recruiting team members from diverse backgrounds.

Operations Associate, Courier Communications

Company: Wolt

Location: Washington DC

Posted Nov 29, 2024

Wolt is a technology company that provides an online platform for consumers, merchants, and couriers. They aim to make cities better by empowering and growing local communities. The company is looking for a Courier Communications Associate to shape and enhance their communication with courier partners.

Regional Sales Manager

Company: Sirtex Medical Limited

Location: Washington DC

Posted Nov 29, 2024

Sirtex Medical is a global leader in healthcare, committed to improving patient outcomes through innovative products and therapies. The company offers a range of benefits and services to support its employees, and is dedicated to fostering a culture of diversity, inclusion, and innovation.

Technical Specialist – Community Planner -REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Technical Specialist/Community Planner position at SRE, a company that empowers individuals to serve their country and communities. The role involves supporting community planning efforts, providing technical assistance, and engaging with stakeholders. The company values integrity, quality, and performance and is seeking professional consultants who share these values.

Senior Technical Specialist - REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Senior Technical Specialist position at SRE, a company that empowers individuals to serve and make a positive impact. The role involves supporting projects that enhance community resilience and mitigating risks, and requires experience in technical support, project coordination, and strong analytical and communication skills.

Consultant

Company: Technical Assent

Location: Washington DC

Posted Nov 29, 2024

The job description is for a consultant who will help large government organizations transform their human capital training and education enterprise. The consultant will work independently to research, prepare, and deliver high-quality deliverables to clients, and will be part of a team to take an improvement concept and transform it into a capability.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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