Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Counsel, Global Products, IP and Services

Company: Visa Inc,

Location: Washington DC

Posted Nov 30, 2024

Visa is a world leader in payments and technology, seeking an experienced lawyer to support open banking in the United States. The role involves working closely with business and technology teams, providing advice and counsel on transactional legal matters, and drafting and negotiating complex commercial agreements.

Cloud Engineer

Company: NIH-NCBI

Location: Washington DC

Posted Nov 29, 2024

Black Canyon Consulting is seeking a Cloud Engineer to support the National Center for Biotechnology Information at the National Library of Medicine. The ideal candidate will have experience with Linux systems administration, cloud resources, and scripting. The role involves providing support to developers and production services, participating in technical discussions, and assisting with the development of tools to monitor and manage cloud environments.

Account Executive, Federal Systems Integrator (Sell to)

Company: Armis

Location: Washington DC

Posted Nov 30, 2024

Armis is a cyber exposure management and security company that protects organizations' attack surfaces and manages their cyber risk exposure. The company is looking for a FSI Account Manager to manage bookings growth in the Federal territory.

Senior Staff Engineer - Java (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 30, 2024

The job posting is for a Senior Staff Engineer position at GEICO, requiring deep technical expertise, leadership skills, and experience with various programming languages, tools, and technologies. The ideal candidate will lead the strategy and execution of a technical roadmap, collaborate with teams, and mentor others.

Pre-Sales Solution Architect

Company: Figure Eight Federal

Location: Washington DC

Posted Nov 30, 2024

Figure Eight Federal F8F is a leading provider of AI training data, empowering defense and intelligence agencies with cutting-edge technology. The company is dedicated to driving innovation in AI training data and has a proven track record of delivering secure, reliable, and scalable data solutions.

Merrill Financial Solutions Advisor - Buckeye & Associates Market

Company: Bank of America

Location: Washington DC

Posted Nov 30, 2024

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services. The company empowers employees to bring their whole selves to work and values diversity. The Financial Solutions Advisor role provides training and guidance to become a successful and independent financial advisor.

Sr. Technical Solutions Architect, Power Platform

Company: Planet Technologies

Location: Washington DC

Posted Nov 30, 2024

Planet Technologies is looking for a Sr Technical Solutions Architect to join their growing team. The role involves leading a team of developers, designing and implementing cloud-based solutions, and working with customers to modernize business applications.

Senior Staff Perception Software Engineer, Sensor Fusion (R2657)

Company: Shield AI

Location: Washington DC

Posted Nov 30, 2024

Shield AI is a venture-backed defense technology company that develops intelligent systems to protect service members and civilians. The company is building the world's best AI pilot, Hivemind, and is currently working with the US Department of Defense and US allies.

Federal Technical Account Manager - DC

Company: Qualtrics

Location: Washington DC

Posted Nov 30, 2024

Qualtrics is a company that creates software for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. They are looking for scrappy individuals to join their team and have a huge impact on customer retention and expansion.

DevOps Engineer

Company: BLN24

Location: Washington DC

Posted Nov 30, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for a MidLevel DevOps Engineer to join their team. The company offers competitive benefits, flexibility, and opportunities for growth and development.

Legal Counsel

Company: Thomson Reuters

Location: Washington DC

Posted Nov 30, 2024

Thomson Reuters is looking for a Legal Counsel to join their team. The role involves reviewing, drafting, and negotiating contracts, as well as providing legal support to the proposal team. The company offers a hybrid work model, comprehensive benefits, and opportunities for personal and professional growth.

Operations Support Engineer - Lead

Company: NIH-NCBI

Location: Washington DC

Posted Nov 29, 2024

Black Canyon Consulting is looking for a Lead Operations Support Engineer to join their DevOps and infrastructure team at the National Center for Biotechnology Information. The team is responsible for the efficient operation of infrastructure to run NCBIs many applications. The job requires a strong technical background, good systems debugging skills, and experience with Linux and programming languages.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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