Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Staff Engineer - SRE Platform

Company: GEICO

Location: Washington DC

Posted Nov 28, 2024

GEICO is seeking an experienced Staff Engineer to build high-performance platforms and applications, with a focus on reliability, scalability, and continuous improvement.

Senior Information System Security Engineer

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a Cybersecurity Engineer position at CCG, requiring experience in ISSO/ISSE, cybersecurity, and DevOps. The role involves driving security innovation, implementing security controls, and ensuring compliance with cybersecurity requirements.

Software Engineer II (.Net Developer)

Company: Makpar

Location: Washington DC

Posted Nov 28, 2024

Makpar is a team of innovators and consultants deploying cutting-edge technologies for the federal government. They offer a dynamic mission-focused and rewarding environment for professional growth, with a great benefits package, excellent training, and career development opportunities.

Senior Network Engineer-ECPs

Company: Red River

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a Senior Network Engineer position at Red River, requiring a Bachelor's degree in Information Systems Engineering or an equivalent field, with 5+ years of experience in operating and designing network infrastructure. The ideal candidate will have experience in software-defined networks, network virtualization, and multitenant network architectures.

Staff Solutions Architect - Finance Data Systems (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 28, 2024

GEICO is seeking a Finance Data specialist to support the build out of a Finance Data Mart. The ideal candidate has deep Finance Systems experience and will work with multiple Finance and Technology leaders to support the build out of the company's Finance Data Mart.

Marketing Manager, Americas Public Sector Sales

Company: Gartner

Location: Washington DC

Posted Nov 28, 2024

Gartner is seeking a Public Sector Marketing Manager to join their Global Technology Sales GTS Marketing team. The ideal candidate will have experience in government-focused marketing, with a background in campaign management, events, and sales enablement. The role involves building relationships with sales regions, designing and executing integrated marketing campaigns, and collaborating with teams across the marketing organization.

Senior Full Stack Engineer - Jersey City, NJ

Company: Fidelity Investments

Location: Washington DC

Posted Nov 28, 2024

Fidelity is looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help build solutions to support and scale their capabilities. The company values autonomy, leadership, and diversity, and offers a wide range of benefits to its employees.

Linguist - Mandarin, Russian and Ukrainian

Company: Core One

Location: Washington DC

Posted Nov 28, 2024

Core One is seeking a linguist to support their Intelligence Community customer. The job requires a current TSSCI with polygraph clearance. The linguist will perform translation and interpretation tasks, and may provide interim or short-term support to the sponsor.

Project Execution Manager

Company: Red River

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a Project Execution Manager role in a DoD environment, requiring a Bachelor's degree, 5+ years of experience, and a PMP certification. The role involves leading IT projects, developing project plans, and managing budgets and risks.

Procurement Specialist (m/f/d)

Company: Sportradar

Location: Washington DC

Posted Nov 28, 2024

The job description is for a Procurement Specialist to manage IT hardware and software requests, build and maintain supplier relationships, and drive cost-effective purchasing strategies. The company, Sportradar, is a leading sports technology company that celebrates diversity and is committed to ensuring equal access to its programs and employment opportunities.

Enterprise Support Specialist

Company: Qualtrics

Location: Washington DC

Posted Nov 28, 2024

The text describes the company Qualtrics and its mission to bring humanity connection and empathy back to business. It also highlights the benefits of working for the company, including a supportive environment, flexible work arrangements, and opportunities for growth and development.

Business Development Coordinator

Company: DFM Development Services LLC

Location: Washington DC

Posted Nov 28, 2024

DFM Development Services LLC is seeking a Business Development Coordinator to handle prequalification processes, opportunity requests, and proposal creation for clients in the Real Estate Development and AEC industry. The role requires strong verbal and business writing skills, at least 3 years of experience, and a minimum of 3 years in a client-facing role. The company offers a competitive salary, yearly bonus, health benefits, PTO, and a 401K with company match. DFM Development Services LLC is an Equal Opportunity Employer.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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