Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Inside Account Executive (Public Sector)

Company: MongoDB

Location: Washington DC

Posted Nov 28, 2024

The job posting is for an Inside Account Executive role at MongoDB, focusing on sales strategy and customer adoption. The role requires experience in B2B sales, complex software sales, and strategic account-based selling. MongoDB offers a competitive salary range, benefits, and opportunities for growth and development.

Financial Advisor

Company: Atria Wealth Solutions

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Financial Advisor I position at Navy Federal Credit Union. The job involves providing basic financial consulting services to members and non-members, identifying financial goals and objectives, and recommending insurance and investment products. The job requires a basic understanding of economic and accounting principles, experience in business development, and a willingness to pursue professional designations.

Space Vehicle Senior Project Leader

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 29, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is seeking a Senior Project Leader to lead multidisciplinary teams and provide engineering support to multiple programs.

Associate Consultant

Company: Technical Assent

Location: Washington DC

Posted Nov 29, 2024

The job description is for an Associate Consultant position at Technical Assent, a company that designs exceptional service experiences for government, business, and non-profit clients. The role involves working in a team to research, prepare, and deliver high-quality inputs to client deliverables, and requires strong communication and problem-solving skills.

PT - Receptionist

Company: Acrisure

Location: Washington DC

Posted Nov 29, 2024

The text describes Acrisure's growth and success, highlighting its entrepreneurial spirit, strong partnerships, and commitment to employing a diverse workforce. It also outlines the responsibilities and requirements of a receptionist role within the company.

Staff Manager - Commercial Insurance Engineering (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 28, 2024

GEICO is seeking an experienced Manager Commercial Insurance Engineering to build and manage a team of engineers, drive insurance business transformation, and leverage engineering excellence.

Senior Consultant

Company: Technical Assent

Location: Washington DC

Posted Nov 29, 2024

The job description is for a Senior Consultant at Technical Assent, a company that designs exceptional service experiences for government, business, and non-profit organizations. The role involves leading teams, building trust with clients, and mentoring others. The company values creativity, pragmatism, and self-starters, and is passionate about delivering real capability and business outcomes for its clients.

Instructional Designer

Company: MicroHealth

Location: Washington DC

Posted Nov 29, 2024

MicroHealth is seeking a dedicated Instructional Designer to join their team in Vienna, VA. The role involves designing and developing instructional materials for job training products, collaborating with subject matter experts, and maintaining quality standards.

Sr. Business Analyst, BizOps - International - Capital One Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a Senior Business Analyst position in the BizOps team at Capital One Shopping. The team is working on a new consumer product that seeks to change the way people buy things online. The ideal candidate is a well-rounded business athlete with strong analytical and technical skills.

Founding Engineer

Company: Red Cell Partners

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Founding Engineer position at LightBox, a healthcare technology company. The company is building a transformative AI-driven platform to empower healthcare providers to optimize operations and reduce administrative burdens. The role involves building the platform from scratch, leading the development of the data platform, and collaborating with cross-functional teams. The company offers a competitive salary range, equity stake, comprehensive healthcare, and remote flexibility.

Satellite Policy Associate (Starlink)

Company: SpaceX

Location: Washington DC

Posted Nov 29, 2024

SpaceX is developing technologies to make humanity's exploration of the stars possible, with a focus on enabling human life on Mars. The company is seeking a Satellite Policy Associate to advocate for broadband and spectrum policies that support its business objectives.

Senior Oracle Federal B2R/FedAdmin/SLA SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Nov 29, 2024

i360technologies is a growing GOVCON professional services company offering competitive pay, robust benefits, and professional development opportunities. They are looking for motivated individuals to join their team in a fast-paced environment. The job description involves experience with Oracle EBS Budget to Report functionality, Federal Budgeting Processes and Regulations, and GL conversion requirements. The qualifications include superior communication skills, strong analytical skills, and US Public Trust clearance. The company offers benefits such as a referral bonus, 401k matching, and health care plan.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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