Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Product Manager, Billing

Company: GEICO

Location: Washington DC

Posted Nov 22, 2024

GEICO is looking for a Senior Product Manager to join their Billing Product team. The ideal candidate will have experience in product management, leading cross-functional teams, and defining product requirements. The role is a hybrid position that requires being onsite 3 days a week at one of the company's locations.

Staff Engineer - REMOTE

Company: GEICO

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Senior Staff Engineer position at GEICO, requiring technical leadership, collaboration, and expertise in various domains. The ideal candidate should have deep technical expertise, be a self-starter, and have experience in leading and building full-stack applications.

Developer

Company: FINRA

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a software developer position at FINRA, requiring a bachelor's degree in Computer Science or related field, with at least two years of experience. The job involves developing software components, reviewing and contributing to component designs, and participating in internal process improvement initiatives.

Complex Pediatric Otolaryngologist

Company: Columbia Surgical Specialists

Location: Spokane, Washington

Posted Nov 22, 2024

Spokane ENT, a 100+ year old physician-owned practice, is seeking a fellowship-trained pediatric otolaryngologist. The position involves complex pediatric otolaryngology at Providence Sacred Heart Children’s Hospital, with a robust service line and an aerodigestive team for coordinated care. The ENT group consists of ~10 otolaryngologists, 3 midlevel providers, and 7 audiologists. Call is about 1 in 10 without facial trauma requirements. Spokane offers a competitive starting salary, bonus program, no state income tax, full benefits, and partnership opportunities after 1 year. The city, with a population of 600k, has an affordable cost of living and access to world-class outdoor activities.

Science Operations Manager

Company: Howard Hughes Medical Institute (HHMI)

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Science Operations Manager at the Howard Hughes Medical Institute (HHMI) in Seattle. The role involves leading the Science Operations Office, building relationships with researchers and institutions, and ensuring alignment with HHMI's mission and culture.

Director of Strategy, Solar, Energy and Utilities

Company: TransUnion

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Principal Strategic Planning position at TransUnion, requiring 10+ years of experience in the Energy, Solar, and Utilities industries. The role involves developing energy-specific aspects of the annual plan, managing the yearly operating plan, and leading efforts to gather market and competitive intelligence. The job offers a hybrid work environment, flexible benefits, and a competitive salary range.

Marketing and Sales Manager/Sr. Manager

Company: ARTECHOUSE

Location: Washington DC

Posted Nov 22, 2024

ARTECHOUSE is seeking a Marketing and Sales Manager to join their team. The ideal candidate will be a proactive and hands-on strategist with experience in revenue optimization and business development. The company offers a competitive salary, flexible PTO, and a passionate team of creatives and innovators.

Strategic Engagement Manager

Company: Technical Assent

Location: Washington DC

Posted Nov 22, 2024

Technical Assent is a company that offers services in government, business, and non-profit sectors. They are passionate about delivering exceptional service experiences and are looking for a Senior Consultant to support their Federal government client.

IT Support Technician

Company: C3 AI

Location: Washington DC

Posted Nov 22, 2024

C3ai Inc is a leading Enterprise AI software provider. They are looking for a talented IT Support Engineer to provide technical support and ensure the smooth operation of their IT infrastructure.

Administrative Assistant III

Company: Carpenter Technology Corporation

Location: Washington DC

Posted Nov 22, 2024

Dynamet Incorporated is a leading supplier of titanium alloy products, and its administrative assistant role requires 3+ years of experience and problem-solving skills. The company offers a competitive salary and comprehensive benefits package.

HVAC Technician II

Company: Warner Bros. Discovery

Location: Washington DC

Posted Nov 22, 2024

The text describes Warner Bros Discovery's company culture, values, and job opportunities. It highlights the company's commitment to diversity, inclusion, and employee well-being. The text also provides details about a job opening for a Commercial HVAC Technician II.

24-5007: Commercial Account Executive

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 22, 2024

Navitas is a leading company in digital transformation, providing award-winning technology solutions to drive digital acceleration for customers. As a Commercial Account Executive, you will build and maintain relationships with clients, identify their staffing needs, and provide tailored solutions.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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