Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

VDC Project Integrator (BIM SME)

Company: Anser Advisory

Location: Washington DC

Posted Nov 22, 2024

Anser Advisory is a professional services provider that offers advisory, compliance, and project construction management services. They are actively searching for a VDC Project Integrator to develop BIM and VDC strategies for clients. The job requires experience in managing the BIM process, proficiency in industry standard BIM applications, and strong communication and organizational skills.

Technical Proposal Writer

Company: Analytica

Location: Washington DC

Posted Nov 22, 2024

Analytica is seeking a Technical Proposal Writer to support growth efforts. The role requires an understanding of IT and management consulting services. The company offers competitive compensation and opportunities for bonuses.

RN Case Manager Liaison Nurse (ER/ED) - 0.75 FTE Silverdale WA (St. Michael ER) 5K Hiring Incentive

Company: Kaiser Permanente

Location: Silverdale, Washington

Posted Nov 22, 2024

Kaiser Foundation Health Plan of Washington is seeking a Care Manager or Liaison Nurse with at least three years of recent RN medical/surgical/ambulatory clinical experience. The role involves case management for patients hospitalized at a nearby network facility, focusing on optimal health care outcomes and appropriate resource utilization. Responsibilities include assessing patients, developing patient-centered care plans, coordinating interventions, and advocating for patient care needs. The nurse will also collaborate with healthcare professionals, monitor patient responses, and participate in program effectiveness measurement. Basic qualifications include a Bachelor's degree, Registered Nurse License (Washington), and Case Manager Certificate within 24 months of hire. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Inside Sales Representative-Arlington, VA

Company: Privia Health

Location: Washington DC

Posted Nov 22, 2024

Privia Health is a technology-driven company seeking a proactive pipeline of interested qualified candidates for a sales role. The role requires in-office work and involves generating qualified leads, conducting market research, and supporting sales directors.

IT Project Manager

Company: Mantis Security Corporation

Location: Washington DC

Posted Nov 22, 2024

Mantis Security is a leading firm that specializes in Cyber Operations and is looking for an IT Project Manager to join their team. The job involves planning, directing, and coordinating computer-related activities, as well as managing contract personnel and ensuring high-quality task completion.

Cato - HR Coordinator

Company: Nonprofit HR

Location: Washington DC

Posted Nov 22, 2024

The Cato Institute is seeking a Human Resources Coordinator to join their team. The role involves various HR functions, including employee engagement, talent acquisition, and compliance. The ideal candidate will have a bachelor's degree in human resources or a related field, at least 2 years of experience in HR, and working knowledge of HCM systems.

Senior Administrative Assistant

Company: AlixPartners

Location: Washington DC

Posted Nov 22, 2024

AlixPartners is a professional services firm that solves complex challenges by moving quickly from analysis to action. They promote an inclusive environment and have a hybrid work model. The company is looking for an Administrative Senior Professional to support their Corporate Services team.

Cloud Solutions Architect

Company: Analytica

Location: Washington DC

Posted Nov 22, 2024

Analytica is seeking a Solution Architect with experience in cloud-based web application solutions, Java, and Python. The company offers competitive compensation and opportunities for bonuses, employer-paid health care, training, and development funds.

Physician (Family Medicine)

Company: Defense Health Agency

Location: Spokane, Washington

Posted Nov 22, 2024

The text describes a job opening for a Family Medicine Physician at Fairchild AFB in Spokane, Washington. The position offers a competitive salary, benefits including health insurance, retirement package, and paid time off. Spokane is highlighted as a beautiful four-season destination with numerous outdoor recreation options, arts and culture, and nightlife. The role involves providing comprehensive primary care, formulating treatment regimens, and offering clinical and administrative leadership. Qualifications include a Doctor of Medicine or equivalent degree from an accredited school, active medical license, and completion of a one-year internship or residency program.

Critical Care Nurse

Company: U.S. Army 1st Medical Recruiting Battalion

Location: Washington, District of Columbia

Posted Nov 22, 2024

The text describes a role for a Critical Care Nurse in the U.S. Army or Army Reserve health care team. Nurses in this role manage critical care for Soldiers and their families, working with advanced medical facilities and technology. They can choose between active duty and part-time service, with opportunities for special pay, education loan repayment, and comprehensive benefits including medical care, retirement benefits, and vacation time. Requirements include a BSN, a valid nursing license, and U.S. citizenship for active duty or permanent residency for Army Reserve.

Proposal Analyst

Company: IBM

Location: US Washington

Posted Nov 22, 2024

IBM Consulting is seeking a detail-oriented Proposal Analyst to work independently delivering accurate documents and offering critical support to Proposal Managers and diverse teams of service line and account professionals. The ideal candidate must be highly organized, capable of juggling multiple tasks in a fast-paced, deadline-driven environment, ensuring seamless coordination and timely completion of all projects.

Account Executive, Federal Systems Integrator (Sell through)

Company: Armis

Location: Washington DC

Posted Nov 22, 2024

Armis is looking for a few of the very best people in their field to join their Ateam. The company is offering a unique opportunity with start-up culture, enterprise-level benefits, and top pay for the industry. The FSI Account Manager will have ownership of all elements of bookings growth in the territory, and the company is proud to be an equal opportunity employer.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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