Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Analyst, Advanced Analytics

Company: Choice Hotels International

Location: Washington DC

Posted Nov 22, 2024

Choice Hotels is looking for a Senior Analyst Advanced Analytics to work in their Advanced Analytics Department. The role involves identifying growth opportunities, supporting decision-making, and enhancing operational efficiency through various marketing science analyses. The ideal candidate has a bachelor's degree, 3+ years of advanced analytics experience, and proficiency in Microsoft Excel, SQL, and Tableau.

ForeScout Engineer, TS/SCI (Springfield, VA)

Company: GuidePoint Security

Location: Washington DC

Posted Nov 22, 2024

GuidePoint Security is a rapidly growing company that provides trusted cybersecurity expertise solutions and services. The company is looking for a cyber tools and system administrator to join their team. The job requires experience with installing, configuring, and maintaining ForeScout and other cyber applications and security tools.

Associate Threat Intelligence Analyst

Company: Rapid7

Location: Washington DC

Posted Nov 22, 2024

Rapid7 is looking for a MDRP Threat Intelligence Analyst to join their Threat Command team. The role involves reviewing alert data, investigating threats, and providing intelligence outputs to customers. The company values diversity and is committed to creating a secure digital world.

Sales Engineer - Europe and Central Asia

Company: Tarana Wireless, Inc.

Location: Washington DC

Posted Nov 22, 2024

Tarana is a company that aims to accelerate the deployment of reliable and affordable internet access worldwide. They have a next-generation fixed wireless access (ngFWA) platform that enables operators to bring high-speed broadband to underserved and hard-to-reach communities efficiently and cost-effectively. The company is looking for a Sales Engineer with experience in wireless data and broadband systems to support technical aspects of new sales opportunities in Europe and Central Asia.

Sourcing Specialist

Company: BDA

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Global Sourcing Specialist at BDA, a top global Merchandise Agency. The job requires experience in softlines, project management, and problem-solving skills. The company offers a competitive salary range of $70,000 to $85,000 per year, as well as a range of benefits and perks.

Administrative Assistant

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 22, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are seeking an Administrative Assistant to support their operations and are committed to providing an inclusive and diverse workplace.

Senior Research Specialist IV

Company: Red Gate Group

Location: Washington DC

Posted Nov 22, 2024

The Red Gate Group is seeking a Senior Research Specialist IV to support the Office of the Under Secretary of Defense for Acquisition and Sustainment. The role involves providing high-level expertise to advance strategic initiatives and ensure operational success across diverse and complex areas.

Information Technologist

Company: H2 Performance Consulting Corporation

Location: Washington DC

Posted Nov 22, 2024

H2 Performance Consulting is seeking an Information Technologist to support the US Navy. The job requires strong communication skills, customer service attitude, and experience with IT operations and customer requests.

Contract Program Manager (TS/SCI)

Company: Hive Group LLC

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Contract Program Manager position at Hive Group, a fast-growing company. The role involves leading and overseeing complex federal contracting operations, managing contract lifecycle activities, and developing contracting policies and procedures.

eDiscovery Project Manager (RCA certification required)

Company: Goodwin

Location: Washington DC

Posted Nov 22, 2024

Goodwin Procter LLP is a law firm that offers a dynamic global environment for professionals to grow. The eDiscovery Project Manager role involves managing eDiscovery projects, collaborating with case teams, and leveraging technology to create efficiencies and cost savings.

Software Engineer, CNO Containerization and Programming

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Senior Software Developer position at CCG, a technology company focused on cyber operations. The role involves designing and developing software tools, integrating testing, and collaborating with a team. The company is an equal opportunity employer.

Senior ISSO - TS/SCI CI Poly

Company: cFocus Software Incorporated

Location: Washington DC

Posted Nov 22, 2024

The job description is seeking a Senior ISSO to lead the RMF process, maintain system security, and perform annual security reviews. The role requires experience with vulnerability assessment tools, information system security control documentation, and knowledge of Risk Management Framework.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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