Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Human Resources Administrative Assistant

Company: B. F. Saul Company

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Human Resources Administrative Assistant position at B F Saul Company. The job requires supporting the Corporate Human Resources team, handling team member relations issues, and performing various administrative tasks. The company offers a competitive benefits package and a positive work environment.

Information Technology, Systems Engineer

Company: B. F. Saul Company

Location: Washington DC

Posted Nov 22, 2024

B F Saul Company is a successful privately-owned real estate company with a commitment to exacting standards. They offer a variety of benefits and perks to their employees, including health insurance, 401k, and tuition reimbursement. The company is looking for an Information Technology Systems Engineer to support their network servers and end-user computing environment.

Wellness Editor

Company: The Washington Post

Location: Washington DC

Posted Nov 21, 2024

The Washington Post is seeking a creative and entrepreneurial editor to lead a talented team of staff journalists and freelancers focused on personal health and wellness coverage. The ideal candidate will understand both opportunities for The Post's website and ways of telling stories and building audiences off-platform with a range of formats and tools.

Senior Manager of Accounting Operations

Company: Crowell & Moring

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Senior Manager of Accounting Operations at Crowell amp Moring LLP. The role involves leading global accounts payable, cash operations, and process automation, as well as providing best-in-class support to attorneys and staff. The ideal candidate will have a strong background in accounting, excellent communication skills, and experience in managing teams.

Contract Manager

Company: Pivot Path Solutions

Location: Washington DC

Posted Nov 21, 2024

Pivot Path Solutions is seeking a highly skilled Contracts Manager with experience in government acquisition support and project management. The ideal candidate will have a proactive and detail-oriented mindset with exceptional communication skills.

Grants Project Manager

Company: Corner Alliance

Location: Washington DC

Posted Nov 22, 2024

Corner Alliance is a dynamic growing consulting firm seeking a Grants Project Manager with 8+ years of experience to join their team. The role requires strong project management skills, data analytics, and team leadership to ensure high-quality project deliverables. The company offers a comprehensive benefits package and a culture dedicated to a highly engaged team.

VP, Enablement

Company: HHAeXchange

Location: Washington DC

Posted Nov 22, 2024

HHAeXchange is seeking a VP Enablement to lead the enablement team, develop strategies for sales and operations teams, and maintain knowledge documentation. The role requires 15+ years of experience in SaaS enablement and a strong project management acumen.

Senior Acquisition Specialist

Company: Pivot Path Solutions

Location: Washington DC

Posted Nov 21, 2024

Pivot Path Solutions is a government contracting and management consulting firm seeking a senior acquisition subject matter expert. The ideal candidate will lead and assist teams across the range of acquisition oversight tasks and be responsible for the quality of delivery services and work products.

Senior Billing Specialist

Company: The Washington Post

Location: Washington DC

Posted Nov 21, 2024

The Washington Post is seeking a Senior Billing Specialist to join their Finance Operations team. The ideal candidate will have a strong finance background, excellent communication skills, and the ability to work independently. The job requires processing daily billing, resolving billing discrepancies, and collaborating with internal teams.

Accountant II

Company: B. F. Saul Company

Location: Washington DC

Posted Nov 22, 2024

Saul Centers Inc is a real estate investment trust that operates and manages a portfolio of shopping centers and office properties. The company is seeking an Accountant II to join its team, responsible for property accounting, financial data extraction, and tenant relationships. The role offers competitive benefits and perks, including health insurance, 401k, and tuition reimbursement.

Conference Technology Team Lead

Company: Crowell & Moring

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Conference Technology Team Lead at Crowell amp Moring LLP. The role involves administering technical and operational support for audiovisual equipment, providing conference technology support, and maintaining equipment inventories. The job requires advanced technical skills, experience with video conferencing technologies, and strong communication and problem-solving abilities.

Account Executive, Federal (East)

Company: Slingshot Aerospace

Location: Washington DC

Posted Nov 22, 2024

Slingshot Aerospace is seeking an Account Executive to interface with Federal Clients with operations and interests in space. The role involves identifying, qualifying, and pursuing new and expansion business opportunities with lead account ownership and relationship requirements.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages