Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

IP Trademark, Copyright, & Advertising (TCA) Operations Manager

Company: Cooley

Location: Washington DC

Posted Nov 21, 2024

Cooley is seeking an IP Trademark Copyright amp Advertising TCA Operations Manager to join the IP Services team. The role involves overseeing TCA operations, driving technological and process innovation, and ensuring efficient and effective client service.

Senior DevOps Engineer

Company: Percipient.ai

Location: Washington DC

Posted Nov 21, 2024

Percipientai is a company that utilizes AI and computer vision to develop cutting-edge tools. They are seeking Sr DevOps Engineers to work with customers to ensure mission success. The company offers a range of benefits and is committed to hiring a diverse workforce.

IT Support Specialist - Junior

Company: Spry Methods, Inc.

Location: Washington DC

Posted Nov 21, 2024

The job posting is seeking a highly skilled IT Support Specialist to join their team in Chantilly, VA. The job responsibilities include answering phone calls, emails, and other communications, providing technical support, and creating knowledge articles. The minimum requirements include 3 years of experience or 1 year of experience as a Service Desk Support Analyst, TSSCI eligibility, and comfort with obtaining a CI Polygraph.

Floor Director, CNN

Company: Warner Bros. Discovery

Location: Washington DC

Posted Nov 21, 2024

The text describes Warner Bros Discovery as a company that brings characters to life, offers career-defining opportunities, and celebrates diversity. It also highlights the importance of innovation, inclusion, and teamwork. The text also describes the role of a Floor Director at CNN, which involves managing the studio floor, coordinating with talent and crew, and ensuring a smooth production.

Global Account-Based Marketing Manager

Company: Oritain

Location: Washington DC

Posted Nov 21, 2024

The company Oritain is looking for an experienced Global Account-Based Marketing (ABM) Manager to support the Sales and Marketing team in meeting revenue targets. The ideal candidate will be highly collaborative, results-driven, and deeply analytical, with a proven track record of revenue delivery.

Account Manager

Company: Global Blue

Location: Washington DC

Posted Nov 21, 2024

The job posting is looking for a sales talent with strong results orientation, passion, and determination to reach sales targets. The role involves selling Global Blue service products to merchants in Vienna, managing account specific contractual obligations, and ensuring accurate commercial and financial accounts management.

Human Resources Generalist II - Employee Relations

Company: Fairfield Residential

Location: Washington DC

Posted Nov 21, 2024

Fairfield is a leader in the multifamily housing industry, seeking a HR Generalist to support employee relations. The role involves conducting investigations, providing guidance to managers, and ensuring compliance with laws and regulations.

Performance Marketing Analyst

Company: Bass Pro Shops

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Marketing Analytics team member at Bass Pro Shops. The ideal candidate will have a degree in Marketing, Research, Statistics, or Economics, and 2 years of analytical experience. The job involves creating reports, analyzing data, and working with cross-functional teams.

Sr People Services Delivery Manager (USA Remote)

Company: Turnitin

Location: Washington DC

Posted Nov 21, 2024

Turnitin is a global organization that provides innovative solutions for education. The company is committed to promoting honesty, consistency, and fairness across all subject areas and assessment types. The Senior People Service Delivery Manager role involves leading a team, providing guidance and support, and ensuring compliance with company policies and regulations.

Manager in Training - Operations

Company: POOLCORP

Location: Washington DC

Posted Nov 21, 2024

POOLCORP is a global organization with a long history of continuous success, offering a range of benefits, opportunities for growth, and a commitment to being a good corporate citizen.

Sr. Data Encryption Engineer - (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 21, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.

Senior DevSecOps Engineer

Company: Omniscius

Location: Washington DC

Posted Nov 21, 2024

The job posting is seeking a Senior DevSecOps Engineer to join a team supporting a Homeland Security customer in Springfield, VA. The candidate will play a pivotal role in designing, implementing, and maintaining CICD solutions, consulting on DevSecOps requirements, and enhancing automation processes.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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