Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Recruiting Coordinator - Legal Division

Company: Lucas Group

Location: Washington DC

Posted Nov 21, 2024

The text describes a company, Lucas Group, that is committed to bringing passion and customer focus to the business. It highlights the company's culture, growth, and opportunities for employees. The role of Recruiting Coordinator is also described, which involves supporting recruiters in the legal division.

Enterprise Payer Sales Executive

Company: Get Well Network

Location: Washington DC

Posted Nov 21, 2024

Get Well is seeking a high-energy Enterprise Payer Sales Executive with a proven track record of pursuit management, strategic selling, and client relationship development. The successful candidate will have a firm grasp of the healthcare industry, with a background working with Value-Based Care (VBC) organizations and payers. The company offers a competitive base salary, generous commission plan, and remote work opportunities.

Database Engineer- Hadoop/Matrix

Company: Technogen

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Database Engineer position at TechnoGen Inc, a company that provides IT services and software development. The job involves reviewing and certifying new versions of software, developing and building deployment packages, and providing support for production, QA, and development environments.

Senior Client Success Manager

Company: Get Well Network

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Senior Client Success Manager position at Get Well, a digital health company. The role involves working with clients to implement Precision Engagement solutions, leading a team of Client Service Managers, and driving utilization of the Get Well system. The job requires strong customer service, project management, and change management skills, as well as experience working in a hospital environment.

VMware + AzureCloud Engineer - 15+ Years’ experience needed - Independent consultants only

Company: AJNA INFOTECH

Location: Washington DC

Posted Nov 21, 2024

The job description is for a VMware + Azure Cloud Engineer position at MSRcosmos, a US-based multinational conglomerate. The company is looking for a candidate with experience in designing and maintaining public cloud solutions, as well as strong technical architecture skills.

Senior Systems Administrator/Engineer

Company: FINRA

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Senior Systems AdministratorEngineer who will work under minimal supervision and perform various tasks to ensure FINRA data centers meet quality standards. The role requires a bachelor's degree in Computer Science or related field, with at least five years of experience. The job offers a competitive salary range and benefits.

Account Executive

Company: Clear Channel Outdoor

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a sales position at Clear Channel Outdoor, requiring 23 years of progressive sales experience, strong organizational skills, and ability to multitask. The job involves generating advertising revenue, developing customer relationships, and negotiating fees.

Associate Principal Analyst, MS Operations, Procedures and Standards - All FINRA Locations

Company: FINRA

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Business Enablement Member Supervision Operations Procedures and Standards MS OPS role at FINRA. The role involves developing strategies to optimize and improve business processes, evaluating programs for areas of improvement, and supporting regulatory initiatives. The job requires project management, relationship management, and attention to detail.

Insider Threat / UAM Analyst

Company: Leidos

Location: Washington DC

Posted Nov 21, 2024

The Leidos Digital Modernization sector is looking for UAM Analysts to join the GSMO effort in Alexandria. The position involves triaging and analyzing UAM alerts, documenting and reporting findings, and creating countermeasures to specific weaknesses.

IT Portfolio Management Reporting Specialist - 100% Remote (REF1718Q)

Company: Citizant

Location: Washington DC

Posted Nov 21, 2024

Citizant is a leading provider of professional IT services to the US government, seeking a skilled IT Portfolio Management Reporting Analyst to join their team. The ideal candidate will have experience with data reporting and analysis, and be able to provide insight into industry best practices.

Federal Account Executive, Defense Industrial Base (DIB)

Company: Wiz

Location: Washington DC

Posted Nov 21, 2024

Wiz is a rapidly growing startup seeking an Account Executive to drive bookings growth with Independent Software Vendors (ISV) who build SaaS products for the public sector. The role involves building trusted relationships with CISO-level executives, developing and closing deals, and collaborating with Wiz's partner ecosystem.

Executive Recruiter - Legal

Company: Lucas Group

Location: Washington DC

Posted Nov 21, 2024

The text describes a company, Lucas Group, that is a Forbes Top 5 Ranked Professional Recruiting Firm. It highlights its commitment to bringing passion and customer focus to the business, and its award-winning team. The company is looking for an Executive Recruiter to join its Legal Division, which sources and recruits top Legal talent in the nation.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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