Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

General Manager

Company: Cinepolis Corporativo

Location: Washington DC

Posted Nov 21, 2024

Cinépolis USA is a leading cinema exhibitor offering enhanced movie-going experiences. The company is seeking a team member to join their operations team, responsible for recruiting, hiring, and training staff, as well as managing daily operations and ensuring guest satisfaction.

Cyber Threat Intelligence Technical Analyst

Company: Bank of America

Location: Washington, DC

Posted Nov 21, 2024

Bank of America is offering a job for a Cyber Threat Intelligence Technical Analyst with a salary range of USD 95,000.00 - 143,700.00 per year. The role involves collecting, analyzing, and actioning cyber threat intelligence to defend the bank. The successful candidate will collaborate with defensive control owners, threat research, and incident response teams. Required skills include 5+ years of experience in Cyber Threat Intelligence, knowledge of various threat actors, and proficiency with Threat Intelligence tools. The job is located in Denver, CO or Washington, DC, with a 40-hour work week and benefits eligibility.

Chief of Staff

Company: Koalafi

Location: Washington, DC

Posted Nov 21, 2024

Koalafi is a company that offers payment plans for big purchases, benefiting over 2 million customers and 17,000 retailers. They aim to improve credit scores and provide flexible payment options. The Chief of Staff role involves strategic planning, leadership support, executive decision-making, and meeting management. The ideal candidate should have a Master's degree, 6+ years of experience in strategic roles, strong analytical skills, and excellent communication abilities. Koalafi values innovation, trust, and ownership, offering competitive benefits including comprehensive health coverage, retirement plans, and parental leave.

Federal Technology Portfolio Seller

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The role is for a sales leader to work with Federal clients, integrating IBM's technology portfolio to drive strategic innovation and results. The ideal candidate has a track record of success in complex technology sales, deep expertise in the Federal IT market, and excellent communication and collaboration skills.

Marketing Manager

Company: CaryHealth

Location: Washington DC

Posted Nov 21, 2024

CaryHealth is seeking a Marketing Manager to join their growing team in Washington DC. The role involves developing and executing strategic marketing plans to promote their products and services.

Client Engineering - Solution Architect - Washington, DC

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job description is for a Solution Architect within IBM Client Engineering, responsible for delivering unique client cocreation experiences and accelerating their enterprise transformation programs. The role requires technical leadership, solution development, and solution delivery, with a focus on hybrid cloud technologies and agile project management.

Storage Brand Sales Specialist - Federal

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job description is for a Technology Sales Specialist role within IBM storage, where you will work closely with clients to develop relationships and show them how IBM's industry-leading solutions will solve their problems. The role involves managing clients, communicating IBM's value, and driving the sales process. The job requires a successful track record in tech sales, business acumen, and exceptional communication skills.

Maintenance Technician

Company: CBRE

Location: Washington, DC

Posted Nov 21, 2024

CBRE is offering a Maintenance Technician role with a focus on preventive maintenance of building systems, installation support, and energy management. The role involves ongoing maintenance tasks, problem diagnosis, and repairs. The ideal candidate should have physical strength, Microsoft Office skills, strong organizational abilities, and U.S. work authorization. CBRE provides comprehensive benefits, career growth opportunities, and a supportive work environment. The salary range is $22.00/hr to $27.88/hr.

Assistant General Manager

Company: Cinepolis Corporativo

Location: Washington DC

Posted Nov 21, 2024

Cinépolis USA is a leading cinema exhibitor offering enhanced movie-going experiences. The company is seeking a team member to assist the General Manager in hiring, training, and supervising staff.

Director, Government Affairs (Oversight & Investigations) - Washington, DC

Company: UnitedHealth Group

Location: Washington, DC

Posted Nov 21, 2024

UnitedHealth Group, a health care and well-being company, seeks a Director of Government Affairs (Oversight and Investigations). The role involves managing Congressional and state oversight matters, developing testimonies, liaising with Legal for document productions, and creating executive briefing materials. The ideal candidate should have 8+ years of experience in legal, political, or government affairs, advanced knowledge of Congressional oversight, and strong communication skills. The company is committed to improving health outcomes globally and promoting diversity and equality.

Federal Brand Sales Specialist- POWER- DC Market

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is for a Technology Sales Specialist role at IBM, where you will accelerate enterprises' success by improving their data understanding and providing solutions. The company offers excellent onboarding, learning culture, and ongoing development opportunities.

Federal Storage Brand Sales Specialist

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The text describes a role as a Technology Sales Specialist within IBM Storage, focusing on cocreating with clients and colleagues in a trusted and respected team. The role involves driving optimal customer technology outcomes, achieving strategic objectives, and working closely with clients to understand their needs and deliver IBM's industry-leading solutions. The role requires a strong track record in tech sales, business acumen, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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