Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

AWS & Azure Administrator

Company: Leidos

Location: Washington DC

Posted Nov 20, 2024

Leidos is looking for an AWS and Azure Administrator to support the DHS Cyber Assessments Program. The job requires experience with cloud computing, cybersecurity, and IT service management. The company is committed to innovation, customer success, and community involvement.

Senior Systems Engineer

Company: Monumental Sports & Entertainment

Location: Washington DC

Posted Nov 20, 2024

Monumental Sports & Entertainment (MSE) is a leading sports and entertainment company with a diverse portfolio of teams, venues, and media platforms. The company is committed to providing exceptional customer service, innovation, and community engagement.

Cybersecurity Advisor

Company: Rapid7

Location: Washington DC

Posted Nov 20, 2024

Rapid7 Cybersecurity Advisors partner with customers to increase resilience against threats through tailored mitigation recommendations and regular touchpoints. As a Cybersecurity Advisor, you will be the key trusted advocate to customers, leveraging technical knowledge to guide them in the successful usage of security product features and enhancements.

Obstetrician-Gynecologist

Company: Valley Medical Center

Location: Renton, Washington

Posted Nov 20, 2024

Valley Medical Center in Renton, WA is hiring a full-time OBGYN for a 4-day work week with call duties of 4-5 times/month and 1-2 weekend days. The position offers a competitive salary, comprehensive benefits, and the opportunity to work in a collaborative environment with supportive staff. The hospital is recognized for its excellence in robotic surgery, commitment to physician well-being, and outstanding social responsibility.

Proposal Writer

Company: 10Pearls

Location: Washington DC

Posted Nov 20, 2024

10Pearls is a fast-growing technology company looking for a contract-to-hire Proposal Writer. The ideal candidate will have 25 years of experience in proposal content development, proposal writing, or a related field. The company offers a competitive compensation package, including strong medical, dental, and vision plans, employer-funded health reimbursement account, generous 401k plan, and more.

Summer Intern, Applied ML Scientist

Company: The Washington Post

Location: Washington, DC

Posted Nov 20, 2024

The Washington Post is seeking a machine learning intern to join their Data/AI team. The role involves applying machine learning technologies to build statistical models and transform them into production systems. The ideal candidate is a technically savvy, collaborative individual with a background in Computer Science, Mathematics, Statistics, or a related field. They should have experience with Python or R and AWS. The internship offers a paid, onsite experience in the D.C. office, with opportunities for learning, growth, and real-world impact. It's a chance to work on a personalized news experience, contribute to the mission of informing and connecting communities, and potentially secure a full-time position post-internship.

Associate Managed Detection & Response (MDR) Analyst

Company: Rapid7

Location: Washington DC

Posted Nov 20, 2024

Rapid7 is hiring Associate Managed Detection and Response Analysts to work in their Tactical Operations team. The team is responsible for handling high-priority security alerts and investigations. The role requires 2 years of experience in cybersecurity, problem-solving skills, and a willingness to work on a shift schedule. The company offers a flexible work environment and opportunities for growth.

Lead Network Operations Administrator

Company: Brivo

Location: Washington DC

Posted Nov 20, 2024

The job posting is for a Lead Network and Systems Administrator at Brivo. The role involves overseeing and optimizing the company's IT infrastructure, leading a team, and performing complex troubleshooting. The job requires expertise in network and systems administration, security, and customer support.

Senior Data Scientist

Company: Udemy

Location: Washington, DC

Posted Nov 20, 2024

Udemy, a global learning platform, is seeking a psychometrician with 3+ years of industry experience in data science or psychometrics. The role involves collaborating with cross-functional teams to develop and maintain skill assessment platforms, using psychometric models and data-driven decision making. Udemy values diversity and offers comprehensive benefits including health coverage, parental support, and unlimited access to Udemy courses.

Payroll Accountant

Company: 10Pearls

Location: Washington DC

Posted Nov 20, 2024

10Pearls is looking for an accountant with payroll expertise to manage payroll processes for the US team. The role requires a strong candidate with experience in payroll, accounting, and GAAP principles. The company offers a competitive compensation package and a diverse workplace.

Associate Cybersecurity Advisor

Company: Rapid7

Location: Washington DC

Posted Nov 20, 2024

The job description is for an Associate Cybersecurity Advisor who will work with the Cybersecurity Advisor team to deliver services to customers, gaining experience in Information Security and Managed Detection and Response. The role involves working with various teams, delivering reports, triaging alerts, and addressing customer needs. The ideal candidate has an Associate's degree in Information Technology or related experience, excellent communication skills, and industry-related certifications.

Project Manager

Company: 10Pearls

Location: Washington DC

Posted Nov 20, 2024

The job description is for a Project Manager to lead digital software projects, manage risks, and improve customer experience. The company, 10Pearls, is a global digital technology partner that helps clients reimagine their digital presence.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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