Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Assistant Store Manager (US)

Company: TD Bank

Location: Washington, DC

Posted Nov 19, 2024

TD Bank is seeking an Assistant Store Manager with 2+ years of customer service or sales experience. The role involves leading a team to grow and deepen customer relationships, providing personalized advice, and managing day-to-day operations. The successful candidate will have strong communication skills, sales and operational management abilities, and proficiency in Microsoft Office. They should also be familiar with banking products and services, and have a notary license (preferred). The position requires maintaining optimal colleague scheduling, handling critical issues, and driving operational compliance. TD Bank offers a competitive Total Rewards package, including health and well-being benefits, savings and retirement programs, and career development opportunities.

Surveillance Operator - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Nov 19, 2024

MGM Resorts is seeking a Surveillance Operator to contribute to an environment of collaboration and provide outstanding service to guests. The ideal candidate has knowledge of table games, slots, and casino procedures, and is proficient in basic math and computer technology.

BC/BE Urologist

Company: Confluence Health

Location: Wenatchee, Washington

Posted Nov 19, 2024

Confluence Health is seeking a board-certified or board-eligible urologist for a full-time position in their Urology team. The practice is general, community urology with a four-county service area and no competing groups. The position offers a competitive salary, up to 11 weeks of time off, relocation expenses covered, and a continuing medical education allowance. The organization is committed to physician satisfaction and reducing burnout, as evidenced by their Silver Award from the AMA's Joy in Medicine program. Wenatchee, the location, offers a family-friendly environment with opportunities for outdoor activities, cultural events, and excellent education systems.

Personal Banker- DC NE and SE

Company: Wells Fargo

Location: Washington, DC

Posted Nov 19, 2024

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network. The role involves delivering exceptional customer service, building relationships, and proposing appropriate products and services. The company is recognized as a top workplace for career growth. Required qualifications include customer service experience and SAFE registration. Desired qualifications include a customer service focus, experience with complex transactions, and ability to educate customers on technology. The position offers a competitive salary, robust benefits, and opportunities for career advancement.

Ophthalmic Assistant (30 hours Bellevue)

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 19, 2024

The job summary describes a role as an Ophthalmic Assistant, assisting eye care providers in examining and treating eye disorders. Essential responsibilities include completing training, performing patient care, preparing examination rooms, reviewing appointment schedules, administering medication, and maintaining ophthalmic instruments. Basic qualifications include a high school diploma, becoming a Registered Medical Assistant in Washington within 2 months, and obtaining an Ophthalmic Assistant Certificate within 24 months. Preferred qualifications include experience with contact lenses, general medical knowledge, and graduation from an accredited program.

Associate Solution Engineer - Federal

Company: C3 AI

Location: Washington DC

Posted Nov 19, 2024

C3 AI is a leading Enterprise AI software provider looking for Associate Solution Engineers to join their federal team. The role requires US Citizenship and Active Department of Defense security clearance. The company provides excellent benefits, competitive compensation, and generous equity.

Senior Engineer, Autonomy

Company: Shield AI

Location: Washington DC

Posted Nov 19, 2024

The job posting is looking for an Autonomy Engineer to lead teams in developing autonomous systems and solutions. The ideal candidate should have a strong background in computer science, electrical engineering, or a related field, and experience in unmanned systems, robotics, and software development.

Senior Computer and Information Systems Manager - 100% Remote (REF1710O)

Company: Citizant

Location: Washington DC

Posted Nov 19, 2024

Citizant is a leading provider of professional IT services to the US government, seeking a Senior Computer and Information Systems Manager to join their team. The ideal candidate will have a strong background in planning, directing, and coordinating IT-related projects, and will play a crucial role in ensuring the efficiency and effectiveness of their IT operations and systems.

TAP Assistant Manager - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Nov 19, 2024

MGM Resorts is seeking a Restaurant Assistant Manager to create unique experiences for guests. The ideal candidate has high volume restaurant management experience, strong customer service skills, and knowledge of computer software.

Senior Business Development Executive - Federal Civilian

Company: TransUnion

Location: Washington DC

Posted Nov 19, 2024

TransUnion is a welcoming and energetic company that encourages collaboration and innovation. The job posting is for a Sr Business Dev Exec Market Dev role, requiring 10+ years of selling experience, strong interpersonal skills, and ability to demonstrate written and verbal competence.

Financial Services Vice President Sales - Marketing Solutions

Company: TransUnion

Location: Washington DC

Posted Nov 19, 2024

TransUnion is looking for a VP Sales Ldr Industry Exec Sales Leadership to lead their sales team in the financial services industry. The ideal candidate will have 15+ years of sales leadership experience, a proven track record of success, and excellent interpersonal and influencing skills.

Mohs Surgeon

Company: U.S. Dermatology Partners

Location: Washington DC Metro

Posted Nov 19, 2024

U.S. Dermatology Partners is inviting a Fellowship Trained Mohs Surgeon to join their team in Washington DC Metro. They offer a strong referral base, operational support, and a comprehensive benefits package. The Washington DC Metro area is described as a vibrant mix of history and modernity, with diverse neighborhoods and plenty of cultural and recreational activities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages