Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Network Engineer

Company: CACI International Inc

Location: Washington DC

Posted Nov 19, 2024

The job posting is for a Network Engineer position at CACI, a company that enhances the ability of federal government customers to preserve national security. The job involves supporting the nation's intelligence and DoD community, working with large data sets, and solving complex data challenges. The company offers a culture of integrity, an environment of trust, and a focus on continuous growth.

Sr. Digital Marketing Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 19, 2024

Fannie Mae is seeking a Senior Digital Marketing Associate to contribute to the development and advancement of digital marketing strategy. The role involves creating data-driven analyses and visualizations, conducting deep dive analyses into digital marketing results, and delivering presentations to share findings. The ideal candidate will have 2 years of experience, a Bachelor's degree, and expertise in tools like Google Analytics, SQL, Tableau, and Excel. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Cash Processor

Company: Brink’s

Location: Washington DC

Posted Nov 19, 2024

The text describes the company Brinks and its job opportunities, highlighting its commitment to respect, trust, and integrity. It also mentions the skills and qualifications required for the Cash Logistics Processor role.

Mail Fraud Investigative Support Analyst ISA I-D

Company: KACE

Location: Washington DC

Posted Nov 19, 2024

The job description is for an Investigative Support Analyst at KACE, a company that provides investigative support to designated criminal and civil investigations. The role involves analyzing business records, researching fraudulent activity, and preparing reports and presentations. The company values its employees' passion to make a difference and offers a purposeful and forward-thinking work environment.

Marketing Program Manager

Company: Zendesk

Location: Washington DC

Posted Nov 19, 2024

Zendesk is looking for an experienced Marketing Program Manager to join their team. The role involves managing campaigns and events, collaborating with internal teams, and analyzing performance. The company offers a fulfilling and inclusive work environment and is an equal opportunity employer.

Lead VOIP Networking Analyst

Company: Tech Brains Solutions

Location: Washington DC

Posted Nov 19, 2024

The job posting is for a Lead VOIP Networking Analyst IT help desk position in Washington DC. The role involves leading a team, providing IT support, and troubleshooting various technologies. The ideal candidate should have a bachelor's degree in IT or a related field, relevant experience, and certifications such as CompTIA A+ or ITIL.

AEM Developer

Company: BLN24

Location: Washington DC

Posted Nov 19, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for an AEM Developer to join their team. The job involves developing and maintaining AEM components, templates, and workflows. The company offers competitive benefits, flexibility, and opportunities for growth.

Product Manager – Acars Datalink

Company: CAE

Location: Washington DC

Posted Nov 19, 2024

CAE is looking for a Product Manager to lead the development of their Flight Operations solutions platform. The ideal candidate has experience in aircraft data link, strong innovative capacity, and excellent team player skills. The company offers a competitive salary, flexible working hours, and a range of benefits.

Senior Product Strategy & Operations Manager

Company: Gucci

Location: Washington DC

Posted Nov 19, 2024

GEICO is looking for a Senior Product Strategy and Operations Manager to lead planning, execution, and optimization for Talent Planning Growth and Development in the Product Organization. The successful candidate will have strong understanding of Product Management and Design disciplines, and experience designing and implementing Talent programs at scale.

Cash Processor

Company: Brink’s

Location: Washington DC

Posted Nov 19, 2024

Brinks is a company with a proud history of providing growth and advancement opportunities for its employees. They take pride in their work and share a passion for their future. The company is looking for a Cash Logistics Processor to join their team.

Senior Product Manager

Company: Gucci

Location: Washington DC

Posted Nov 19, 2024

GEICO is looking for a Senior Product Manager to drive the development and execution of product roadmaps and ensure that solutions meet the needs of customers while driving business outcomes.

Senior Portfolio Manager

Company: Commerce Bank

Location: Washington DC

Posted Nov 19, 2024

The job posting describes a career opportunity at Commerce Bank, highlighting the company's commitment to its employees and customers. The role involves managing client portfolios, providing investment advice, and working with a team to achieve business goals.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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