Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Licensed Spa Coordinator, Washington DC

Company: Equinox

Location: Washington, DC

Posted Nov 19, 2024

Equinox Group is a high-growth company known for its influential lifestyle brands including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media. They are passionate about high-performance living and invest in their employees' health and fitness. The company values humility, teamwork, and leading in fashion, culture, and consumer behavior. Currently, they're seeking an enthusiastic Spa Coordinator to ensure a memorable experience for spa guests.

Senior Property Manager (Lease-Up)

Company: Bozzuto

Location: Washington, DC

Posted Nov 19, 2024

Bozzuto is a company that values community, inclusivity, and excellence. They strive to create exceptional experiences for all stakeholders, from residents to associates. The General Manager role involves leading by example, inspiring the team to meet sales, marketing, and operational goals, managing financial performance, and cultivating strong relationships with all constituents. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement, fostering a supportive environment for professional growth.

Summer Intern, Software Engineer (Data/AI)

Company: The Washington Post

Location: Washington, DC

Posted Nov 19, 2024

The Washington Post is seeking a Software Engineer for its Data/AI team, focusing on creating personalized news experiences. The role involves designing and developing scalable software solutions, collaborating with cross-functional teams, and ensuring the reliability of deployed solutions. Minimum qualifications include being a senior year in Computer Science or related field with backend software development experience. Preferred qualifications include cloud services experience and familiarity with SQL and NoSQL databases.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Senior Data Scientist

Company: Udemy

Location: Washington, DC

Posted Nov 19, 2024

Udemy is inviting an experienced psychometrician to join their Data organization. The role involves transforming education using data, focusing on psychometrics and skill validation. The ideal candidate will collaborate with cross-functional teams, develop data pipelines, and create psychometric models. They should have 3+ years of industry experience, expertise in CTT, IRT, CAT, and knowledge of machine learning and causal inference is a plus. Udemy values diversity, inclusion, and offers a comprehensive benefits package.

Security Engineer, Vulnerability Management

Company: Meta

Location: Washington, DC

Posted Nov 19, 2024

Meta is seeking a Security Engineer with extensive experience in vulnerability management. The role involves analyzing vulnerabilities, driving solutions for contextualization and remediation, and influencing Meta's vulnerability management strategy. The ideal candidate should have 5+ years of experience in identifying security vulnerabilities, and a background in network, system, or software architecture. Meta offers a competitive salary, bonus, equity, and benefits package. The company is committed to fostering a diverse and inclusive work environment.

Phlebotomist

Company: Labcorp

Location: Fort Washington, PA

Posted Nov 19, 2024

Labcorp is seeking a Phlebotomist for a role in either a Patient Service Center or Client office. The position involves providing exceptional customer service, performing skilled specimen collections, and being the face of the company. The role offers opportunities for continuous growth within the organization, comprehensive benefits, and a quarterly incentive bonus program. The work schedule is Monday - Friday 7:30am - 3:00pm and rotating Saturdays. Requirements include a high school diploma or equivalent, phlebotomy certification or completed training program, proven customer service skills, strong communication abilities, and flexibility to work overtime.

Intelligence Analyst (FMV)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 19, 2024

BAE Systems is looking for candidates to join their Intelligence and Security Program, offering training, career advancement, and competitive pay. The company provides a range of benefits, including health insurance, paid time off, and education assistance.

United States National Tax Services Merger & Acquisition - Manager

Company: PwC

Location: Washington, DC

Posted Nov 19, 2024

At PwC, the role involves managing consulting engagements in M&A practices, including corporate reorganizations and divestitures. Key responsibilities include supervising teams, coaching and developing staff, driving client engagement workstreams, and leveraging technology. The ideal candidate should have a Bachelor's Degree, 5 years of experience, and relevant credentials like CPA or JD. Preferred qualifications include a Juris Doctorate in Accounting, Taxation, and experience with M&A tax matters.

Federal Enterprise Account Executive - SSA & Dept of Edu

Company: Qualtrics

Location: Washington, DC

Posted Nov 19, 2024

Qualtrics, a leading Experience Management platform, is seeking a Federal Senior Account Executive. The role involves leading sales efforts within assigned territories, driving revenue growth, and acquiring new customers in the U.S. Department of Education, U.S. Social Security Administration, and other U.S. Independent Federal Agencies. The ideal candidate should have 2-6 years of experience selling SaaS solutions to the Federal vertical, a successful track record in achieving targets, and knowledge of federal procurement processes and security standards. The company culture is collaborative, hard-working, and focused on making a difference for customers. Benefits include quarterly team activities, federal-specific training, and flexible work arrangements.

Federal Enterprise Account Executive - DHS

Company: Qualtrics

Location: Washington, DC

Posted Nov 19, 2024

Qualtrics, a leading Experience Management platform, is seeking a Federal Enterprise Account Executive for the Department of Homeland Security (DHS) account. The role involves driving incremental revenue for Federal product lines, acquiring new customers, and expanding existing ones. The ideal candidate should have 4-6 years of experience selling SaaS solutions to the Federal vertical, a successful track record in achieving targets, and knowledge of Federal procurement processes and security standards. The position offers growth opportunities, a collaborative team culture, and comprehensive benefits. Qualtrics is committed to diversity and inclusion, and roles are tied to an office location with a flexible work arrangement.

Summer Intern, Subscriptions Engineer

Company: The Washington Post

Location: Washington, DC

Posted Nov 19, 2024

The Washington Post is seeking tech-savvy interns to support its mission of informing and connecting global communities. Interns will work on real production features, collaborate with full-time engineers, and attend exclusive events. The internship is paid, based in D.C., and open to students from diverse backgrounds. It's not a job guarantee but offers valuable learning experiences and potential for future full-time employment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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