Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

BigCommerce Developer/Lead/Architect (Remote)

Company: McFadyen Digital

Location: Washington DC

Posted Nov 15, 2024

McFadyen Digital is a leading advisor and implementer of eCommerce Marketplace solutions, with a proven track record of building platforms that generate billions of dollars in GMV. They are seeking a highly skilled and experienced BigCommerce Lead to drive the development and management of their BigCommerce-based ecommerce platform.

Graphic Design Specialist

Company: TD SYNNEX

Location: Washington DC

Posted Nov 15, 2024

The job posting is seeking a Graphic Designer with experience in print and digital media to lead the design and implementation of brand communications, campaigns, and strategies. The ideal candidate will have a strong understanding of marketing campaigns and be able to work collaboratively with other teams.

Project Manager - IRS

Company: Censeo Consulting Group

Location: Washington DC

Posted Nov 15, 2024

Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector and nonprofit clients build operational excellence. They are looking for a Project Manager with experience in people management, communication, and problem-solving to guide their teams in developing impactful solutions for their Federal clients at the IRS.

Sr. Account Manager - Mon - Fri 9am-6pm

Company: Williams Lea

Location: Washington DC

Posted Nov 15, 2024

Williams Lea is hiring for an Account Manager Sr position in Washington DC office. The job requires a bachelor's degree, over 6 years of experience, and excellent client service skills. The role involves overseeing contracted operations, people leadership, and financial and contractual management.

Director, Software Engineering (Remote, US)

Company: ICA, Inc.

Location: Washington DC

Posted Nov 15, 2024

International Consulting Associates Inc is a rapidly growing company located in the DCMetro area. They offer a range of management solutions and technical services on domestic and international programs. The company is looking for a Director of Software Engineering to join their talented dynamic team.

UI/UX Designer

Company: Barbaricum

Location: Washington DC

Posted Nov 15, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers. They are seeking a Senior Project Manager to support the Department of Defense's Chief Data and Artificial Intelligence Officer.

Sales Account Associate

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Nov 15, 2024

The job description highlights the importance of teamwork, customer service, and skill development. The company values its people and promotes from within based on results. The role requires a professional image, communication skills, and the ability to lead others.

WGL - Inside Sales Representative

Company: AltaGas

Location: Washington DC

Posted Nov 15, 2024

The job description is for an Inside Sales Representative at WGL, seeking candidates with experience in inside or outside sales, customer service, and natural gas equipment installation. The role involves educating customers on natural gas benefits, responding to inquiries, and initiating outbound contacts. The company offers a competitive pay rate, comprehensive benefits package, and a diverse workforce.

Marketing and Communications Representative

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Nov 15, 2024

The job posting is seeking a Marketing and Communications Representative who will act as a liaison to provide product/service information and resolve customer problems. The ideal candidate is patient, empathetic, and communicative, with a strong track record of overachieving quota and excellent communication and presentation skills.

Penetration Tester

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Nov 15, 2024

The job posting is seeking a Web App Penetration Tester to support a DHS customer. The responsibilities include knowledge of penetration testing best practices, experience conducting penetration testing, and providing expert level guidance to the customer. The qualifications include a bachelor's degree, 8+ years of professional experience, and specific security clearance requirements.

CNC Programmer

Company: UFP Industries

Location: Washington DC

Posted Nov 15, 2024

The job posting is for a CNC Programmer position at a company that values creativity, autonomy, and professional growth. The role involves managing customer quotations, programming CNC machines, and leading a team to achieve business goals.

Cyber Engineers with Secret (clearable to TS/SCI)

Company: TestPros, Inc.

Location: Washington DC

Posted Nov 15, 2024

TestPros is a successful business providing IT technical support services to various customers. They deliver innovative solutions to critical challenges and are seeking a Cybersecurity Engineer to support a Federal cyber security program.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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