Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Attack Surface Visibility & Analysis Manager

Company: Bank of America

Location: Washington, DC

Posted Oct 14, 2024

Bank of America is seeking a manager for the Attack Surface Visibility and Analysis (ASVA) team. The role involves setting strategic direction, ensuring timely and high-quality analysis, and collaborating with other teams. Key responsibilities include driving thought leadership, integrating critical data sources, and improving automation of research activities. The ideal candidate should be a strategic thinker, collaborative leader, and have 10+ years of IT experience, preferably in information security. The role offers a competitive salary range of $152,200.00 - $220,000.00 per year and is eligible for discretionary incentives and benefits.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Oct 14, 2024

CVS Health is seeking a Retail Store Associate to provide exceptional customer service, handle cashier duties, maintain the sales floor, support store activities, assist pharmacy personnel, and embrace new health services. The role involves working independently and as part of a team, with opportunities for growth and career development. The ideal candidate should be at least 16 years old, physically capable of lifting up to 35 lbs, and have close visual acuity. Previous retail or customer service experience is preferred but not required. The pay range is $17.50 - $22.75, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Azure Cloud Engineer

Company: IBM

Location: Washington, DC

Posted Oct 14, 2024

IBM Consulting offers a career with long-term relationships and collaboration with clients worldwide. The Cloud Engineer role involves managing cloud platforms using devsecops methodologies, providing architecture, design, and implementation for cloud platforms, and ensuring automation by managing CI/CD pipelines. The role requires experience with Azure cloud native components and understanding of automation for deploying Azure resources. Preferred skills include hands-on experience with Python, Ansible, Terraform, and familiarity with third-party firewall solutions.

Security Compliance SME

Company: IBM

Location: US Washington

Posted Oct 14, 2024

The job posting is for a Security Compliance SME role in IBM Consulting, requiring 10+ years of experience in FISMA, ATO documentation, and SOC operations. The role involves reviewing vulnerabilities, supporting program security compliance, and collaborating with teams.

Privacy Policy Manager, Monetization

Company: Meta

Location: Washington, DC

Posted Oct 14, 2024

Meta is seeking a Privacy Policy Manager with expertise in privacy and technology policy issues to join their Monetization Policy team. The role involves shaping the company's approach to privacy, fairness, and other key policy issues, especially in AI-driven monetization products. The ideal candidate should have a strong understanding of privacy and fairness issues related to social media platforms, online advertising, and monetization. They should be a self-starter, team player, and creative problem solver, with experience in counseling and advising on privacy, data security, or technology policy issues.

Senior Accountant - TS/SCI w/Poly - DC

Company: Deloitte

Location: Washington, DC

Posted Oct 14, 2024

Deloitte's Government and Public Services (GPS) practice is seeking a professional with a TS/SCI security clearance and relevant experience in accounting, business, or finance. The role involves performing IT audit readiness, advising on technical accounting and internal controls matters, and designing solutions to improve fiscal management activities. The team, consisting of over 15,000 professionals, supports federal, state, local government clients, and public higher education institutions. The position requires onsite work in the Washington, D.C. area and a Bachelor's degree in a relevant field. Preferred qualifications include knowledge of Sarbanes-Oxley Section 404, OMB Circular A-123, and Momentum software. The wage range is $130,928 to $218,212.

Software Developer/Engineer Manager

Company: Steel Point Solutions

Location: Washington DC

Posted Oct 14, 2024

Steel Point Solutions is a company that offers integrated business solutions for government and commercial enterprises. They are looking for a Senior Software Developer/Engineer to lead the development and commercialization of software toolkits within a technology modernization framework.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Oct 14, 2024

CVS Health is seeking a Retail Store Associate to provide exceptional customer service, handle cashier duties, maintain the sales floor, support store activities, assist pharmacy personnel, and embrace new health services. The role involves working independently and as part of a team, with opportunities for growth and career development. The ideal candidate should be at least 16 years old, physically capable of lifting up to 35 lbs, and have close visual acuity. Previous retail or customer service experience is preferred but not required. The pay range is $17.50 - $22.75, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Government Relations Intern

Company: Thermo Fisher Scientific

Location: Washington, DC

Posted Oct 14, 2024

Thermo Fisher Scientific offers a 10-week Government Relations Internship from May 12th to June 25th. The intern will gain hands-on experience in promoting life sciences research and technologies, working alongside lobbyists, and contributing to U.S. and global lobbying projects. The intern will also manage projects that advance Thermo Fisher's leadership position in various science policy topics, attend congressional briefings and hearings, and draft correspondence for the government relations team. The internship provides mentorship, leadership development opportunities, and a competitive hourly rate of $22.50, with a $5,000 relocation stipend available for eligible students. Applicants must be undergraduate students in Political Science, Politics, or a related field, with a consistent track record of results demonstrating integrity, innovation, involvement, and intensity.

Food Service Director

Company: Aramark

Location: Washington, DC

Posted Oct 14, 2024

Aramark is seeking an experienced Food Service Site Director to lead dining operations, innovate solutions, and ensure customer satisfaction. The role involves managing teams, developing client relationships, building revenue, and maintaining a safe environment. A bachelor's degree in a relevant field, meaningful industry experience, and strong analytical skills are required. Aramark offers competitive compensation and opportunities for career growth.

Business Product Management Intern

Company: Appian Corporation

Location: Washington DC

Posted Oct 14, 2024

Appian is a software company that values respect, work, and impact. The company is passionate about automation, speed, and efficiency, and offers a range of opportunities for growth and development. The Business Product Management Intern role is a cross-functional position that involves building relationships with partners and stakeholders, and requires strong decision-making skills and a willingness to challenge the status quo.

Fullstack Software Engineer

Company: BridgePhase

Location: Washington DC

Posted Oct 14, 2024

BridgePhase is hiring software developers to support the United States Citizenship and Immigration Services (USCIS) in designing and developing digital services. The company values diversity, innovation, and teamwork, and offers competitive benefits and opportunities for professional development.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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