Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Red Team Operator, Offensive Security Operations - USDS

Company: TikTok

Location: Washington, DC

Posted Oct 14, 2024

TikTok U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., focusing on data protection policies and content assurance protocols. The team spans across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, and Corporate Functions. TikTok aims to inspire creativity and bring joy, with a mission to keep U.S. users safe. The Red Team conducts advanced adversary emulation operations to challenge assumptions and emulate cyber and criminal threat actors. Successful team members must evaluate environments, applications, systems, or processes to discover weaknesses and leverage them into actionable real-world attack strategies.

Collections Specialist - Entry Level

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

The job posting is for an Entry Level Collections Specialist position. The role involves monitoring and reviewing delinquent accounts, making outbound collection calls, resolving billing problems, collecting payments, identifying issues causing account delinquency, and updating account status records. The ideal candidate should have a high school diploma or equivalent, proficient Microsoft Office skills, and 1-2 years of experience. The job involves communicating with other departments, preparing reports, and emailing or faxing documents to clients.

Registered Nurse (NOCTURNAL; MUST HAVE DIALYSIS EXP)

Company: DaVita

Location: Washington, DC

Posted Oct 14, 2024

DaVita is seeking a Registered Nurse for a position in Washington, DC. The role involves delivering care to patients with end-stage renal failure or chronic kidney disease in a hospital setting. No dialysis experience is required, and training may take place in a facility or training center. The nurse will work in a positive team environment, overseeing a group of patients and delivering specialty nephrology care through various therapies. The position offers comprehensive benefits, paid training, and opportunities for career growth. DaVita is committed to diversity and inclusion, and the salary range is $42.00 - $59.00 per hour.

Mohs Surgeon

Company: Valley Medical Center

Location: Renton, Washington

Posted Oct 14, 2024

Valley Medical Center in Renton, Washington is seeking a full-time Mohs Surgeon Dermatologist to join their collaborative network. The position offers patient-centered, team-based care to a diverse population. The clinic hours are 7:30a-4:30p or 7:30a-5:00p, with a 4-10 schedule and 36 patient contact hours. The average number of patients seen per day starts at 6 Mohs and increases to 8. The compensation is $550,000 - $700,000, with additional benefits including medical, vision, dental, life insurance, and more. The practice is purely medical, with no cosmetics involved.

Corporate External Affairs Advisor

Company: Chevron

Location: Washington, DC

Posted Oct 14, 2024

Chevron is seeking an experienced External Affairs Advisor with at least 10 years in communications and media relations, preferably with energy industry experience. The role involves strategic media engagement, external communications planning, and issues and crisis management. The successful candidate will work in a dynamic, stressful environment, advancing Chevron's reputation and visibility through stakeholder engagement. Required qualifications include strong planning and writing skills, interpersonal skills, and experience in using social media and digital platforms. Preferred qualifications include experience managing complicated reputational challenges and crisis management, presentation skills for senior-level audiences, and the ability to build relationships effectively across different functional teams.

Journeyman Financial Analyst - TS/SCI w/Poly - DC

Company: Deloitte

Location: Washington, DC

Posted Oct 14, 2024

Deloitte's Government and Public Services (GPS) practice is seeking an Accounting & Internal Controls professional with a TS/SCI security clearance. The role involves providing accounting and audit support, leveraging expertise in SharePoint, developing concise briefings, defining and measuring Key Performance Indicators, collaborating on Business Process Improvement initiatives, and contributing to change management efforts. The team focuses on helping clients manage core accounting functions and achieve controls and finance transformation aspirations. The wage range is $97,875 to $171,250, with potential for a discretionary annual incentive. Deloitte offers a diverse, equitable, and inclusive culture with opportunities for professional development.

Software Engineer, Infrastructure

Company: Meta

Location: Washington, DC

Posted Oct 14, 2024

Meta is seeking experienced full-stack Software Engineers to join their product teams. The role involves designing core backend software components, coding primarily in C/C++, Java, PHP, and Hack, and leading major initiatives. The ideal candidate should have 8+ years of programming experience, experience with scripting languages, and a proven track record of leading projects and teams. Meta is committed to providing reasonable accommodations for candidates with disabilities and offers competitive compensation and benefits.

Technical Project Manager - (Government Experience) - 38178

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 14, 2024

Enlighten, a HII company, is seeking a Project Manager (PM) for a cloud big data pilot program in Washington, DC. The PM will lead a team, interface with government representatives, and manage program execution, cost performance, and delivery objectives. The role requires a B.S. degree, 8+ years of federal government contracting experience, and a Secret clearance (TS/SCI preferred). Strong communication, organization, and attention to detail are essential. Prior experience with the U.S. Coast Guard and technical contracts is a plus.

Entry Level Program Assistant

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

Addison Group is seeking a Program Assistant for a client in the DC Metro Area. The role involves supporting office operations and various departments as needed. Primary responsibilities include assisting in the office reception area, maintaining a professional office environment, managing the office calendar, updating program databases, procuring office supplies, and interfacing with vendors. The ideal candidate should have 1-2 years of experience in a professional office setting, proficient skills in Microsoft Office Suite, and impeccable communication skills.

Lead Field Content Manager

Company: Sprinklr

Location: Washington, DC / Remote

Posted Oct 14, 2024

Sprinklr is seeking a Content Manager, Field Enablement to oversee their Content Management System and onboarding processes for field teams. The ideal candidate will have a background in Instructional Design, Curriculum Development, Taxonomy, and Project Management. Key responsibilities include content management, sales onboarding, asset creation, cross-functional collaboration, and project management. Qualifications include a bachelor's degree, 5+ years of experience, strong project management skills, excellent communication skills, and proficiency with Content Management Systems and e-learning authoring tools.

Wellness Worker - Northeast Region

Company: Labcorp

Location: Washington, DC

Posted Oct 14, 2024

Labcorp is hiring medical professionals for event testing services, including biometric screenings, COVID-19 tests, and temperature checks. The role involves setting up, executing, and breaking down events while providing excellent customer service. Qualifications include medical credentials, healthcare experience, and proficiency in fingerstick blood collection and blood pressure measurement. The pay range is $15-$45 per hour, and benefits are not eligible for this position. Labcorp is an Equal Opportunity Employer.

CT Technologist|PRN Wash MO

Company: Mercy

Location: Washington, Missouri

Posted Oct 14, 2024

Mercy is a healthcare organization that values compassionate care and exceptional service. They offer careers that align with individual skills and hearts, and have been recognized as a top workplace. The job involves providing diagnostic CT scans, assisting radiologists in special procedures, and maintaining radiation safety. Mercy provides great benefits including health coverage, PTO, tuition reimbursement, and retirement funds. They are committed to innovation and collaboration, and are expanding to better serve communities. The ideal candidate is compassionate, professional, positive, and advocates for excellent care.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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