Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Certified Underwriter

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

Addison Group's client is looking for a Certified Underwriter to join their team in Washington, DC. The role involves reporting to the Underwriting Manager, assisting with retail operations activities, underwriting project loans, ensuring accuracy and compliance of loan applications, and supporting internal staff with loan inquiries. The ideal candidate must be able to handle 60 files per month, have at least 2 years of relevant experience, possess a customer-focused mindset, work collaboratively, maintain professionalism, and have strong verbal and written communication skills.

Staff/Sr. Accountant

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

A Software as a Service Company is looking for a Staff/Sr. Accountant. The role involves performing account/bank reconciliations, handling journal entries, assisting with year-end close functions, processing grant payments, and monthly GL account analysis. The ideal candidate should have a B.S. in Accounting or Finance, 3+ years of accounting experience, proficiency in Excel, and experience with large ERP systems.

Infrastructure Service Lead (ISL)

Company: Leidos

Location: Washington, DC

Posted Oct 14, 2024

Leidos is seeking a System Administrator for a large enterprise IT contract with the DOD. The role involves real-time monitoring of enterprise services, coordinating with service lanes for outage resolution, and troubleshooting service disruptions. The ideal candidate should be technical, customer-oriented, and familiar with desktop software applications and IT Service Management software. They should possess experience in AWS cloud services, Tier 2 system administration, scripting/automation, and server patch management. Excellent communication skills and the ability to work effectively in a team are required. The position offers opportunities for career development and a good work-life balance.

Federal Financials Business Consultant Senior

Company: CGI

Location: Washington, DC

Posted Oct 14, 2024

CGI is seeking a Federal Financials Business Consultant Senior with 8+ years of Accounting/financial experience. The role involves developing knowledge of a client's industry, customers, organization, and business objectives. The consultant will lead Business Process Reengineering (BPR) efforts on financial processes, assess financial processes for automation opportunities, and provide quality client support. The position is based in Washington, DC, with a hybrid working model acceptable. Required qualifications include experience with federal financial management/accounting, federal budget execution, reimbursable agreements, and federal financial management. Desired qualifications include experience with Momentum, audits (federal preferred), SAP Business Analytics Certified Internal Auditor (CIA), Visio, Project Management, Microsoft Project, and automation tools. CGI offers competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and share purchase plan, paid time off, and learning opportunities. US Citizenship is required.

Recruiter

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

Addison Group, a top 50 fastest growing company, is seeking a results-driven team player for a Recruiter position. The role involves prospecting new candidates, networking, and developing recruiting strategies. Key benefits include growth opportunities, work-life balance, cutting-edge training, a team-oriented environment, hands-on management, and a reward system. The Recruiter will identify and network with job seekers, maintain a candidate pipeline, and represent Addison professionally in all interactions.

Senior Loan Review Specialist

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

A top management consulting firm is looking for a candidate with 5-10 years of Loan Review experience. The role involves supporting a federal loan program, managing loan forgiveness operations for the Paycheck Protection Program, and overseeing a large team in loan servicing, payment collection, origination, and investor payouts. The candidate will also serve as a liaison between the client, government stakeholders, and contractors, and provide inputs for monthly operational reporting. Requirements include extensive loan review experience, knowledge of financial loan systems, and strong communication and organizational skills.

Executive Assistant

Company: GE Aerospace

Location: Washington, DC

Posted Oct 14, 2024

The job involves providing comprehensive administrative support to the General Counsel, managing complex schedules, coordinating travel arrangements, organizing meetings and events, maintaining office supplies, and ensuring security protocols are followed. The role requires a positive attitude, strong communication skills, and the ability to work independently with minimal direction.

Senior Staff Accountant

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

A Government Contractor is seeking a Staff Accountant with Deltek Costpoint/GCS experience. The role involves account reconciliations, journal entries, month-end processing, year-end close functions, tax returns, inter/intra company reconciliations, and support for reporting packages. The ideal candidate should have strong Excel skills, project accounting experience, proficiency in Deltek Costpoint, understanding of DCAA requirements, and ability to handle multiple tasks in a fast-paced environment.

Estate Settlement Advisor Sr

Company: PNC

Location: Washington, DC

Posted Oct 14, 2024

The job posting at PNC is for an Estate Settlement Advisor position in the DC office. The role involves providing estate administration and relationship management services to an assigned book of business, acting as a specialized fiduciary expert for estates, and engaging in fiduciary decision-making. Responsibilities include managing assets, coordinating appraisals, resolving conflicts, and ensuring accurate tax filings. The role requires a university degree, 8+ years of industry experience, and relevant certifications. PNC offers comprehensive benefits, including health insurance, retirement plans, and paid time off.

Third Party Cyber Assurance (TPCA) Assessor

Company: Merrill

Location: Washington, DC

Posted Oct 14, 2024

Bank of America is seeking a Third Party Cyber Assurance (TPCA) Assessor to conduct information security assessments for third-party vendors. The role involves evaluating third-party information security risks, partnering with vendors for assessment preparation, and identifying and escalating non-compliant risks. The ideal candidate should have IT security audit/assessment experience, technical skills in information security and business continuity, and strong communication abilities. The job offers a competitive salary, benefits, and opportunities for growth and impact.

Catering Services Manager

Company: Aramark

Location: Washington, DC

Posted Oct 13, 2024

The Catering Services Manager role at Aramark is a leadership position responsible for overseeing all aspects of catering solutions and special events. The manager will lead the catering team to deliver events or catering delivery requests that meet customer expectations and service standards. Key responsibilities include developing catering solutions, maintaining client relationships, ensuring quality in event planning and execution, training team members, and managing food safety policies. The position offers a competitive salary range of $80,000 to $100,000, with potential for additional compensation. Qualifications include at least 2 years of experience, preferably in a management or supervisory role, and a bachelor's degree. Aramark values diversity and equal employment opportunities.

Teachers at Child Development Center at the Dept. of Labor

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Oct 14, 2024

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, is seeking dedicated teachers to join their team. The role involves implementing KinderCare's curriculum, creating a nurturing environment, partnering with parents, and supporting the center's success. Benefits include competitive pay, discounted child care, medical, dental, and vision benefits, and opportunities for professional growth. KinderCare is committed to equal opportunity employment and operates in more than 2,000 sites across 40 states and the District of Columbia.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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