Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Project Manager, Environmental Compliance

Company: DFM Development Services LLC

Location: Washington DC

Posted Oct 10, 2024

DFM Development Services LLC is seeking a Senior Project Manager to join their team. The ideal candidate will have experience in environmental consulting, Phase 1 and 2 ESAs, and subsurface investigation services. The company offers a competitive salary, yearly bonus, and benefits.

National Tax Services - M&A Tax LLM Senior Associate - Summer 2025

Company: PwC

Location: Washington, DC

Posted Oct 09, 2024

This job posting is for a Senior Associate position in the National Tax services of PwC, focusing on Mergers and Acquisitions. The role involves managing acquisition and merger risk, structuring deals for optimal net cash flows, conducting due diligence, and ensuring tax compliance. The ideal candidate should have a Master of Laws degree and considerable knowledge of M&A practices, including tax consulting services, transaction structuring, and due diligence. The role requires critical thinking, problem-solving skills, and the ability to work in a team. PwC offers competitive compensation, benefits, and opportunities for professional growth.

Jewelry Sales Consultant

Company: Brilliant Earth

Location: Washington DC

Posted Oct 10, 2024

Brilliant Earth is hiring a Jewelry Consultant to work in their Fairfax, VA showroom. The ideal candidate will have a passion for customer service, a drive to exceed sales targets, and excellent communication skills. The company offers competitive compensation, a robust benefits package, and opportunities for career growth.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Oct 09, 2024

CVS Health is seeking a dedicated and caring Pharmacy Technician to join their team. The role involves delivering compassionate care to patients, managing pharmacy workstations, and ensuring all medication needs and regulatory compliance standards are met. The company offers a comprehensive training program, opportunities for career growth, and a competitive pay range. The ideal candidate should have attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

Assistant Director, Environmental Compliance

Company: DFM Development Services LLC

Location: Washington DC

Posted Oct 10, 2024

The job posting is for a full-time exempt position as an Assistant Director of Environmental Compliance at DFM Development Services. The role involves leading the Environmental Compliance Consulting Department, managing clients, and developing knowledge to become the Director of Environmental Compliance Department in approximately 3 years.

Operations Coordinator

Company: BridgePhase

Location: Washington DC

Posted Oct 10, 2024

BridgePhase is a software engineering company that provides cutting-edge software solutions to Federal Government organizations. They are seeking an Operations Coordinator to join their team, responsible for managing daily operational activities, providing administrative support, and ensuring clear communication within the team.

Editor, Politics & Campaigns

Company: FiscalNote

Location: Washington, DC

Posted Oct 09, 2024

CQ Roll Call is seeking an experienced journalist to direct its political coverage, focusing on House and Senate races. The role involves generating distinctive story ideas, identifying trends, and producing high-impact, enterprising stories for multiple platforms. The ideal candidate should have a strong track record in journalism, excellent news judgment, and mastery of AP style. They should also be familiar with congressional biographical data, voting records, and campaign finance requirements.

Institutional Giving Assistant

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 09, 2024

The Kennedy Center, a renowned cultural center and memorial to President John F. Kennedy, is seeking an Assistant (Foundation & Government Giving). The role involves planning, developing, and implementing strategies for securing foundation and government support for the Kennedy Center, Washington National Opera, and National Symphony Orchestra. Key responsibilities include drafting proposals, donor correspondence, and maintaining donor records. The ideal candidate should have a bachelor's degree, 1 year of development experience, and a strong understanding of the performing arts. The Kennedy Center offers a comprehensive benefits package and fosters a diverse, team-oriented work environment.

Store Supervisor (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Oct 09, 2024

TD Bank is seeking a Store Supervisor for a position in the United States. The role involves supervising a team to ensure operational excellence, compliance with policies, and meeting operational, customer, and sales objectives. The supervisor will manage the store, run the teller side, and handle customer escalations. They will drive sales and advice activities to create personalized, connected experiences. The ideal candidate will have a high school diploma or equivalent, 2+ years of related experience, and a notary license (preferred). They should have strong organizational skills, effective communication, and the ability to multi-task. The role requires proficiency in Customer relationship tools, services, and products, and a broad understanding of financial literacy. The candidate will be responsible for acquiring and deepening the store customer base, providing financial advice, and deepening relationships through lead management activities. They will also lead and coach the team on delivering exceptional service at every customer interaction.

Public Policy Manager, U.S. Policy

Company: Meta

Location: Washington, DC

Posted Oct 09, 2024

Meta is seeking a Public Policy Manager to support competition and consumer protection engagement and advocacy. The role involves formulating and implementing policy strategies, monitoring policy trends, and representing Meta at events and meetings. Candidates should have 10+ years of legal and/or public policy experience, project management skills, and experience presenting to policymakers. Meta offers a competitive salary, benefits, and opportunities for career growth in the technology sector.

Adult Education Marketing Strategist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 09, 2024

Fannie Mae is seeking a consumer education program product manager with a background in content strategy, preferably in adult learning. The role involves developing research and learning agendas, defining curriculum roadmaps, creating content, and collaborating with various teams to reach a diverse audience. The ideal candidate will have strong cross-functional interaction skills, a deep understanding of knowledge gaps for renters, homebuyers, and homeowners, and the ability to drive content strategy and execution. The role offers a flexible hybrid work environment and the opportunity to make a significant impact on the future of the housing industry.

Account Executive - Virtual Data Room Sales

Company: Donnelley Financial

Location: Washington, DC

Posted Oct 09, 2024

Donnelley Financial Solutions (DFIN) is a leading provider of risk and compliance solutions, offering technology, expertise, and data insights to global clients. Their virtual data room solution, Venue, is a secure platform for due diligence in various financial transactions. The company is seeking a Venue Account Executive to grow revenue by prospecting among target accounts, managing the entire sales process, and fostering relationships with senior executives. The role involves strategic planning, team selling, and collaboration with various departments to ensure client satisfaction. Qualifications include a bachelor's degree, 3+ years of sales experience, and strong communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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