Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Business Technology Leader – Entry Level Sales Program 2025

Company: IBM

Location: US Washington

Posted Oct 11, 2024

The role of a Business Technology Leader in Client Engineering at IBM involves leading and coaching technical presales teams, developing business cases, and cultivating a culture of agility and continuous learning. The ideal candidate will have experience in business or IT consulting, technical education, and strong communication skills.

Assistant Controller

Company: Autoscribe Corporation

Location: Washington DC

Posted Oct 10, 2024

Autoscribe is seeking an experienced Assistant Controller to join their Finance and Accounting team. The role involves overseeing daily accounting operations, supporting month-end and year-end close processes, and ensuring the accuracy and integrity of financial records.

Information Systems Security Officer (ISSO)

Company: STR

Location: Washington DC

Posted Oct 11, 2024

STR is a growing technology company that specializes in advanced research and development for defense, intelligence, and national security. They are committed to creating a collaborative learning environment and recognize the contributions of their team members.

Capture Manager

Company: Dynamo Technologies

Location: Washington DC

Posted Oct 11, 2024

Dynamo Technologies Inc is seeking a Capture Manager to support their Business Development team. The ideal candidate is a team player with a passion for business development in the Federal sector, able to see the big picture and overlook details. The role involves developing and supporting the execution of the business operations overall capture strategy, leading preproposal shaping activities, and being responsible for leading opportunities towards a high win probability.

Capacity Management Specialist

Company: VISTRADA

Location: Washington DC

Posted Oct 10, 2024

Vistrada is seeking highly skilled Capacity Management Specialists to join their dynamic team. The job posting highlights the importance of capacity planning and performance analysis, with varying qualifications and responsibilities for junior, intermediate, and senior levels.

Enterprise Architect

Company: Steel Point Solutions

Location: Washington DC

Posted Oct 10, 2024

Steel Point Solutions is a company that offers integrated business solutions for government and commercial enterprises. They are seeking an Enterprise Architect to join their team and are looking for candidates with experience in IT architecture and digital transformation.

Recruiting Coordinator (Contract)

Company: Censys

Location: Washington DC

Posted Oct 11, 2024

Censys is looking for a Recruiting Coordinator Contract to manage interview coordination and communication across the company. The role involves coordinating high-volume interviews, maintaining recruiting calendars, and providing exceptional candidate experiences.

Advertising Account Executive, Market Retail

Company: Effectv

Location: Washington DC

Posted Oct 11, 2024

The job description is for a sales representative at Comcast, responsible for developing and maintaining client relationships, analyzing market research, and generating local ad sales revenue.

SAP Order Fulfillment Consultant

Company: IBM

Location: US Washington

Posted Oct 11, 2024

The job description highlights the importance of long-term relationships, collaboration, and innovation in IBM Consulting. The role involves working with clients to deliver high-quality solutions, leading design workshops, and mentoring team members. The job requires expertise in SAP, experience in requirements gathering, and a bachelor's degree in a related field.

North Virginia - Operations Manager LHWS

Company: Leaf Home

Location: Washington DC

Posted Oct 11, 2024

The job description is for a sales manager position at Leaf Home Solutions. The job involves managing a team of sales representatives, maximizing productivity, and ensuring customer satisfaction. The company offers a competitive compensation package, benefits, and opportunities for growth and advancement.

Staff Product Manager - Marketplaces

Company: ID.me

Location: Washington DC

Posted Oct 11, 2024

IDme is a high-growth enterprise software company that simplifies identity proofing and verification. The company has received numerous awards and has a mission to expand digital access and inclusion for all people.

Administrative Assistant/Office Manager

Company: C3 AI

Location: Washington DC

Posted Oct 11, 2024

C3ai Inc is a leading Enterprise AI software provider seeking a proactive Administrative AssistantOffice Manager to support their executive team and ensure smooth office operations.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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