Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Systems Engineer (5240)

Company: MetroStar

Location: Washington DC

Posted Oct 06, 2024

The job posting is for a Systems Engineer position at MetroStar Systems, requiring 8+ years of experience, with a focus on collaboration, system design, and infrastructure management. The company offers a generous benefits package, professional growth, and a diverse environment.

Principal Security Engineer - Reliability Engineering

Company: ID.me

Location: Washington DC

Posted Oct 06, 2024

IDme is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, and has received numerous awards and funding.

Acquisition Subject Matter Expert (SME)

Company: hatch I.T.

Location: Washington DC

Posted Oct 06, 2024

The job posting is seeking an Acquisition Subject Matter Expert to join Apex TK's team. The role will provide advisory and assistance services to support Sponsor acquisition teams with drafting, refining, and providing quality assurance on competitive acquisition and requirements documents.

Optical Keyholder - Downtown Crown

Company: Warby Parker

Location: Washington DC

Posted Oct 07, 2024

Warby Parker is seeking an Optical Supervisor to join their team. The role involves creating customer experiences, leading a team, and maintaining store operations. The ideal candidate is energetic, self-motivated, and passionate about the eyewear industry.

Counsel

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 06, 2024

The Congressional Budget Office (CBO) is seeking an attorney to fill the position of Counsel. The job posting also includes applications for Sr. Counsel and Paralegal positions. Applicants must be US citizens or permanent residents, and must have graduated from an ABA-accredited law school and be a member in good standing of a state bar. They should have experience in researching and analyzing complex legal issues, producing written work products, and providing legal advice. A Tier 1 (NACI) investigation is required. The job is not in the competitive civil service and offers a comprehensive benefits package.

Key Account Executive (Enterprise) - API/CPaaS

Company: Vonage

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a Key Account Executive at Vonage, a global cloud communications leader. The role involves driving growth and success of Vonage's APICPaaS solutions, particularly in the Enterprise segment. The job requires a proven track record of success in Enterprise technology sales, strong relationship-building skills, and excellent communication and negotiation skills.

Acquisition Consultant

Company: hatch I.T.

Location: Washington DC

Posted Oct 06, 2024

The job posting is for an Acquisition Consultant to join Apex TK's team. The role involves managing concurrent source selections, providing guidance on the source selection process, and supporting various acquisition activities.

Sr. Consultant- Natural Resources

Company: Esri

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a position at Esri, a company that enables organizations to make meaningful decisions by leveraging location intelligence. The role involves working with marketing and sales teams, managing complex projects, and supporting customers. The company offers a competitive total rewards strategy, including health and welfare benefits, 401k and profit-sharing programs, and opportunities for personal and professional growth.

Regional Partner & Campaign Manager- Public Sector

Company: Elastic

Location: Washington DC

Posted Oct 07, 2024

Elastic is seeking a Regional Partner Marketing and Campaigns Manager to create and execute targeted marketing programs to grow and accelerate our comarketing relationship with regional resell partners technology alliances hyper scalers and our distributor Carahsoft. The company is looking for someone who is comfortable working in a fast-paced cross-functional environment in a fast-growing technology company and wants to make an impact.

Cloud Solutions Engineer

Company: ArdentMC

Location: Washington DC

Posted Oct 07, 2024

Ardent is seeking a Cloud Solutions Engineer to join their team. The company offers competitive benefits, professional development opportunities, and a rewarding environment. The role requires proficiency in Azure, PowerBI, and DevSecOps practices.

Solutions Engineer, Public Sector

Company: Scale AI

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a Solution Engineer position at Scale, a company that believes in making AI accessible to everyone. The role involves working with federal clients, creating tailored demonstrations, and integrating external datasets to solve government use cases. The company offers a competitive compensation package, including base salary, equity, and benefits.

IT Support Specialist

Company: ID.me

Location: Washington DC

Posted Oct 07, 2024

IDme is a high-growth enterprise software company that simplifies identity proofing and verification. They have received numerous awards and have a robust identity network. The company is looking for an IT Support Specialist to join their team.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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