Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Specialty Sales (Style, Tech, Beauty, Ulta Beauty) (T2259)

Company: Target

Location: Washington, DC

Posted Oct 06, 2024

Target is offering a Style Consultant position with a starting hourly rate of $18.00 USD and a pay range of $18.00 USD - $27.00 USD. The role involves creating a welcoming experience, providing excellent guest service, maintaining product availability, and staying current with industry trends. The ideal candidate should have a strong interest in apparel products, effective communication skills, and the ability to work in a fast-paced environment. Target offers competitive benefits and flexible work schedules.

Seasonal Immunizing Pharmacist Part Time

Company: CVS Health

Location: Washington, DC

Posted Oct 06, 2024

CVS Health is seeking a Staff Pharmacist to join their team. The role involves delivering enhanced human-centric health care, emphasizing patient safety, pharmacy professional practice, regulatory requirements, quality assurance, customer service, personnel management, inventory management, and financial profitability. The pharmacist will lead with heart, motivate and develop their team, identify business opportunities, and adapt to change. The ideal candidate will have an active pharmacy license, be immunization certified, and have a Bachelor of Science in Pharmacy or Pharm. D. degree. The company offers a comprehensive benefits package.

Medical Director - Medicare Appeals

Company: CVS Health

Location: Washington, DC

Posted Oct 06, 2024

CVS Health, a Fortune 6 company, is seeking a Medical Director for a remote, work-from-home position based anywhere in the US. The role involves directing daily work on Medicare Appeals, providing support to appeal nurses and pharmacists, and collaborating with Medicare Quality and Compliance. The ideal candidate should have 2+ years of experience in a Health Care Delivery System, an active state medical license, and board certification in an ABMS recognized specialty. The pay range is $174,070.00 - $374,900.00, with additional benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Technical Implementation Manager III

Company: ZoomInfo

Location: Washington DC

Posted Oct 06, 2024

ZoomInfo is a company that encourages creativity, innovation, and teamwork, and is looking for a Technical Implementation Manager to join their team. The role involves working with clients to implement ZoomInfo's customer-facing solutions, and requires strong technical skills and problem-solving abilities.

National Records Manager - Law Firm

Company: Epiq

Location: Washington DC

Posted Oct 06, 2024

The job description highlights the importance of teamwork, communication, and client satisfaction. The company emphasizes its commitment to diversity and inclusion, and the role requires strong organizational and leadership skills.

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Oct 06, 2024

DaVita is seeking a Patient Care Technician to provide exceptional care in an outpatient dialysis center. The role involves direct patient care, monitoring patients during dialysis treatment, and building relationships with patients. The company offers comprehensive benefits, paid training, and opportunities for career advancement through programs like Clinical Ladders and Bridge to your Dreams. No dialysis experience is required, and the role involves working flexible hours, including mornings, evenings, weekends, and holidays.

Lead Financial Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 06, 2024

Fannie Mae is seeking a Lead Financial Engineer to join their team. The role involves working with a team of analysts to assess and monitor credit risk on Fannie Mae's $500 billion multifamily securitization book of business. The successful candidate will learn and execute proprietary in-house forecasting and pricing models, analyze loan level results, and understand and assess upstream input data. They will also execute deterministic what-if scenarios, implement code changes, and participate in developing, executing, validating, and documenting proprietary valuation models and property price indexes. The ideal candidate will have a minimum of 4 years of experience, preferably with an MBA in quantitative analytics, a Master's in Financial Engineering or Quantitative Analytics, or a Ph.D. in Finance or Economics. They should have 2 years of experience developing and running financial models or analyzing large datasets in Python/Java/R, AWS experience, and knowledge of SQL. Familiarity with GSE multifamily lending business, underwriting requirements, and GSE multifamily securitizations structured transactions is also required. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Cyber Crime Senior Specialist - Digital Brand Protection External Phone Channel

Company: Bank of America

Location: Washington, DC

Posted Oct 06, 2024

Bank of America is seeking a candidate to lead the reduction of cyber crime risk, focusing on innovation, identification, and disruption to protect the bank's digital brand. The role involves creating centralized governance for phone channel activity, analyzing the threat landscape, and collaborating across the enterprise to establish an enterprise-wide phone policy. The candidate must have experience managing complex phone systems, detecting and mitigating phone-based attacks, and working with telecommunications companies to prevent cyber crimes. A Bachelor's degree in Cybersecurity, IT, or a related field is preferred, along with proficiency in cybersecurity tools and understanding of cyber crime laws and regulations.

Retail Sales Associate - M Street - Georgetown

Company: Gap Inc.

Location: Washington, DC

Posted Oct 06, 2024

Athleta, a certified B Corp, is seeking passionate individuals to join their team. The role involves providing excellent customer service, educating customers about products, and promoting brand loyalty. The company offers competitive benefits, including a merchandise discount, paid time off, and extensive 401(k) plan. Athleta is committed to diversity and inclusion, having been recognized by Forbes as one of the World's Best Employers and Best Employers for Diversity.

Studio Operator, CNN

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Oct 06, 2024

Warner Bros. Discovery is seeking a Studio Operator for the Technical Operations department. The role involves operating robotic cameras and lighting, controlling studio crews, managing Viz Multiplay Videowall, and maintaining video levels. The ideal candidate should have 3 years of experience in a facility engaged in multiple camera production, proficiency with camera robotic systems, and the ability to work under pressure in a live television production environment. WBD values a close-knit working relationship, champions inclusion, and offers competitive compensation and benefits.

Electrical Engineer

Company: Leidos

Location: Washington, DC

Posted Oct 06, 2024

Leidos Gibbs & Cox, a leading naval architecture and marine engineering firm, is seeking an Electrical Engineer for their LPD 17 design team in Washington, DC. The role involves developing specifications, overseeing design for various electrical systems, and collaborating with the Shipbuilder, Fleet, and other Navy agencies. The ideal candidate should have a Bachelor's or Master's degree in engineering, relevant experience, and a Secret or above clearance. The position offers the opportunity to contribute to the Navy's mission and work in a supportive environment.

Manager, Engagement

Company: The Washington Post

Location: Washington, DC

Posted Oct 06, 2024

The Washington Post is hiring an Engagement Manager to lead strategic efforts in maximizing subscriber engagement, driving product adoption, and enhancing retention. The role involves collaborating with cross-functional teams to design and execute comprehensive engagement strategies, focusing on personalized experiences for diverse subscribers. Key responsibilities include leading lifecycle marketing campaigns, overseeing subscriber journeys, implementing CRM strategies, and managing a team. Requirements include a degree or equivalent experience in digital media, marketing, or eCommerce, with a focus on subscription-based business models. Strong analytical skills, project management, and communication abilities are essential. The Post offers competitive benefits and a salary range of $91,800.00 - $153,000.00 USD annually.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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