Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Technical Project Manager II, DEET Research & Development

Company: Disney

Location: Washington, DC

Posted Oct 06, 2024

Disney Entertainment & ESPN Technology is seeking a Technical Project Manager II in Media Engineering. The role involves managing media engineering programs, collaborating with cross-functional teams, focusing on customer experience, promoting operational excellence, and learning Scrum Master responsibilities. The ideal candidate should have 3+ years of experience in technical program management, a strong technical background in media engineering, and excellent communication skills. The hiring range for this position in Santa Monica, CA is $102,500 to $137,500 per year.

Software Engineer Sr.

Company: CGI

Location: Washington, DC

Posted Oct 06, 2024

CGI Federal is seeking a Senior Software Engineer with active Top-Secret clearance for a project in Washington, DC or Huntsville, AL. The role involves working in an agile environment, collaborating with scrum teams, conducting unit testing, deploying code, and engaging with clients. Required qualifications include a Bachelor's degree in software development, Agile/Scrum methodologies, 5 years of experience with Enterprise data, Data lake, Data pipeline, containerization, and proficiency in SQL and NoSQL databases. Desired qualifications include proficiency in Python. The position offers competitive compensation, comprehensive insurance options, and various benefits.

Data Analyst

Company: Guidehouse

Location: Washington, DC

Posted Oct 06, 2024

Guidehouse is offering an exciting opportunity in their Defense & Security Segment for a data analytics consultant. The role involves guiding a diplomacy client in applying advanced analytics and automation technologies to streamline processes. The consultant will assess complex processes, implement improvements, and engage with stakeholders on data analysis results. They will also develop dashboards, reports, and training programs. The ideal candidate should have an active secret federal security clearance, a bachelor's degree, and at least three years of relevant experience in data analytics and visualization. Strong consulting skills and the ability to work collaboratively are required. The annual salary range is $71,800.00-$107,600.00.

Director, People Systems

Company: FiscalNote

Location: Washington, DC

Posted Oct 06, 2024

The Director, People Systems, will partner with FiscalNote leadership to design, build, implement, and manage HR systems and workflows. They will identify areas for improvement, implement changes, and ensure system and process compliance. The role requires a strategic mindset, strong analytical skills, and experience in administering HR systems. The ideal candidate will have a Bachelor's degree, 2+ years of experience in HR systems, and expertise in HR systems solutions, business reporting, and analytics.

Journeyman System Accountant - TS/SCI w/Poly - DC

Company: Deloitte

Location: Washington, DC

Posted Oct 06, 2024

Deloitte's Government and Public Services (GPS) practice is seeking a professional with a TS/SCI security clearance and relevant experience in accounting, business, or finance. The role involves performing IT audit readiness, advising clients on technical accounting and internal controls matters, and participating in team problem-solving efforts. The ideal candidate will have knowledge of Sarbanes-Oxley Section 404, OMB Circular A-123, and Momentum software. The wage range for this role is $97,875 to $179,438. Deloitte offers a diverse, equitable, and inclusive culture with opportunities for professional development.

Cloud Administrator

Company: World Wide Technology

Location: Washington, DC

Posted Oct 06, 2024

The text describes a Cloud Administrator role for a classified Intelligence Community Managed Service Provider contract. The role involves managing and maintaining cloud environments, deploying and configuring cloud solutions, managing user accounts, enforcing access control, monitoring system health, troubleshooting issues, implementing backup and disaster recovery solutions, and providing subject matter expertise on cloud toolsets. The job requires a Top Secret/SCI CI Poly clearance, relevant education or experience, and proficiency in various technologies including Microsoft Hyper-V, VMWare vSphere, Azure PowerShell, CLI, Go, gcloud CLI, scripting languages, Microsoft operating systems, and Unix or Linux. Desired qualifications include experience with Azure Virtual Desktop or Google Distributed Cloud, Microsoft or Google certifications, and containerization technologies like Docker and Kubernetes.

Application Suite Technical Lead

Company: Leidos

Location: Washington, DC

Posted Oct 06, 2024

Leidos National Security Sector is seeking an experienced Application Suite Technical Lead to lead a team in designing and developing a new, comprehensive microservice-based application suite for a critical Intelligence Community customer. The role involves leading a team to design and develop applications for analytic production planning, authoring, analytic review workflow, and product storage. The ideal candidate should be technically proficient in both front-end and back-end development, and should be keen on fostering collaboration between teams to achieve integrated and innovative solutions. The role demands leadership and a hands-on approach to researching, developing, deploying, and achieving government authority to operate (ATO) a platform that is critical to the Office of the Secretary of Defense and the warfighter. This key personnel role is in anticipation of an upcoming contract award.

Web Development Technical Lead

Company: Leidos

Location: Washington, DC

Posted Oct 06, 2024

Leidos National Security Sector is seeking an experienced Web Development Technical Lead to lead a team in designing and developing a new intelligence discovery website. The role involves modernizing and expanding the customer's capabilities, ensuring system compatibility, and implementing best practices for software development. The ideal candidate must have an active Top Secret security clearance, a degree in software engineering or related field, and extensive experience in front-end and back-end development, database design, and project management.

Major Accounts Sales Managerr

Company: ADP

Location: Washington, DC

Posted Oct 06, 2024

ADP is seeking a Sales Representative, Major Accounts, to sell human resources technology within a designated geographic territory. The role offers autonomy, flexibility, and work-life balance, along with continuous learning opportunities and industry-leading compensation. The ideal candidate has a proven track record in sales, is a positive self-starter, and possesses an entrepreneurial spirit. ADP values diversity, equity, and inclusion, and offers comprehensive benefits and opportunities for career growth.

Maintenance Technician, Fairmont

Company: KETTLER

Location: Washington, DC

Posted Oct 06, 2024

KETTLER is currently hiring a Maintenance Technician in Fairmont, Washington, DC. The role involves handling multiple residential service requests, performing preventive maintenance, and demonstrating excellent customer service skills. The ideal candidate should have 1 year of maintenance experience, EPA/CFC certifications, a valid driver's license, and the ability to work on-call emergencies. The job offers opportunities for learning and growth, and the company values a good work ethic and passion for helping people.

Talent Executive Assistant, CNN

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Oct 06, 2024

Warner Bros. Discovery is seeking a Talent Executive Assistant for CNN. The role involves providing administrative support to show anchors, managing their calendars, arranging travel, coordinating with various departments, and handling expense reports. The ideal candidate should have a Bachelor's degree, at least five years of executive or talent administrative experience, and proficiency in various software. They must be detail-oriented, have strong organizational skills, and be able to work independently. The candidate should also be familiar with current events, possess excellent communication skills, and adhere to strict confidentiality. The role offers career-defining opportunities, thoughtfully curated benefits, and a supportive environment at WBD.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Oct 06, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising the store's crew, and assisting customers with their questions, problems, and complaints. The company culture emphasizes human-centric health care, innovation, and affordability. Upon successful completion of the training program, trainees are eligible for promotion to Operations Supervisor or Shift Supervisor positions. The pay range for this role is $18.25 - $26.00. Benefits include medical, dental, and vision coverage, a 401(k) retirement savings plan, and various well-being programs.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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