Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Core Faculty, Physician (FM) - UPMC Washington Family Medicine Residency Program

Company: UPMC

Location: Washington, Pennsylvania

Posted Oct 04, 2024

UPMC Washington is a highly-regarded regional hospital in southwestern Pennsylvania, approximately 25 miles from Pittsburgh. Established in 1971, it was one of the first in the state to offer a Family Medicine Residency Program. The hospital is known for its strong specialist support and comprehensive service lines. UPMC Washington is currently seeking a Board-certified Family Medicine physician for a Core Faculty position. The successful candidate will provide full spectrum Family Medicine services, including outpatient medicine and inpatient rounding. They will also be responsible for teaching residents and medical students, as well as faculty advising and didactic teaching. The hospital offers excellent clinical and didactic training, and employs a psychiatrist and social worker for multi-disciplinary care.

Solutions Architect Sr.

Company: CGI

Location: Washington, DC

Posted Oct 04, 2024

CGI Federal is seeking a Senior Solutions Architect with active Top-Secret clearance for a large federal government project. The role involves technology thought leadership, hands-on expertise, and shaping the solutions roadmap. The ideal candidate should have a strong passion for leveraging technology to deliver business outcomes, mentor team members, and collaborate with senior architects. The position can be based in Washington DC or Huntsville, AL. Required qualifications include a Bachelor's degree, 8+ years of experience as a Senior-level Solutions Architect, and proficiency in various technologies such as .NET, C#, Oracle, API Architecture, and more. US Citizenship is required for this government contract position.

Senior Solutions Engineer

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 04, 2024

Thomson Reuters Court Management Solutions is seeking a Senior Solutions Engineer to join their Client Satisfaction team. The role involves providing first and second level support to customers, acting as a subject matter expert, and maintaining content. The ideal candidate should have a Bachelor's Degree in a related field, 3+ years of experience, strong customer service skills, and excellent communication abilities. The company offers a comprehensive benefits package, a flexible work environment, and opportunities for professional growth.

Sr. Product Analyst - (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 04, 2024

Fannie Mae is seeking a Sr. Product Analyst with at least 2 years of related experience. The role involves supporting the product lifecycle, providing tactical support, collaborating with the team in assessing product needs, and managing plans, issues, and risks for products. The successful candidate will gather information about new or existing products, assess their current state, contribute to product design, development, testing, and evaluation, and support multiple internal groups. The position requires strong accounting skills, data acumen, critical thinking, and analytical skills. Familiarity with Workday Reporting Tools, Workday Prism Analytics, SQL, TOAD SQL, SharePoint, Excel, Microsoft Teams, Microsoft Project, and JIRA is preferred. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Principal Security Engineer - Control Engineering

Company: ID.me

Location: Washington DC

Posted Oct 04, 2024

IDme is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, and has received numerous awards and funding.

Optical Assistant Manager - Dupont Circle

Company: Warby Parker

Location: Washington DC

Posted Oct 04, 2024

Warby Parker is looking for a highly skilled Optical Manager to join their growing inhouse Optical team. The role involves creating incredible experiences for customers, leading a team of Opticians, and upholding exceptional service standards. The ideal candidate is a lifelong learner who can embrace challenges and help Warby Parker grow.

Manager, Software Development

Company: The Washington Post

Location: Washington, DC

Posted Oct 04, 2024

The Washington Post is seeking a Software Development Manager to lead the Content Applications team. This role involves managing backend features, maintaining applications, and collaborating with other engineering teams and the product department. The ideal candidate is passionate about delivering a top-notch user experience, has experience with Python, Java, JavaScript, Flask, Node.js, Git, Kafka, RabbitMQ, SQS, Docker, Jenkins, AWS, MongoDB, and MySQL. They should also have excellent communication and presentation skills. The role offers competitive benefits and a salary range of $131,500.00 - $219,100.00 USD annually.

Evening Concierge (Mon-Fri, 3p-11p)

Company: Bozzuto

Location: Washington, DC

Posted Oct 04, 2024

Bozzuto is a company that values community and delivering exceptional experiences to all stakeholders. The Evening Concierge role involves creating stellar first impressions, solving problems, and fostering a sense of community. The company offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. Bozzuto is committed to employee well-being and professional growth, with a diverse range of employee resource groups.

Pharmacy Technician

Company: CVS Health

Location: Washington, MI

Posted Oct 04, 2024

CVS Health is seeking a dedicated and caring Pharmacy Technician to join their team. The role involves delivering compassionate care to patients, managing pharmacy workstations, and ensuring all medication needs and regulatory compliance standards are met. The company offers a comprehensive training program, opportunities for career growth, and a competitive pay range. The ideal candidate should have attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

Financial Center Manger - Anacostia Financial Center

Company: Merrill

Location: Washington, DC

Posted Oct 04, 2024

Bank of America is seeking a manager for a financial center, responsible for leading a team, fostering a client-centric culture, and driving operational excellence. The role involves managing talent, client traffic, business results, and market-level initiatives. The ideal candidate should have 1+ year of leadership experience, strong communication skills, and the ability to work in a fast-paced environment. The position offers a competitive salary, benefits, and opportunities for career growth.

Director, U.S. Government Affairs

Company: CN

Location: Washington, DC

Posted Oct 04, 2024

CN is seeking a Director of U.S. Government Affairs with extensive experience in government relations, lobbying, or advocacy. The role involves engaging with legislators, regulatory bodies, and stakeholders to influence decisions related to freight railroads. The incumbent will be responsible for advocating CN's interests, analyzing policies, building relationships, and managing communications. The position requires a Bachelor's Degree in a relevant field, strong technical skills, and a proven track record in the industry. CN is committed to safety, sustainability, and customer service, offering meaningful careers with opportunities for growth and development.

A WA Facility Seeks a Locums Cardiologist CPH# JOB-2976570

Company: CompHealth

Location: Everett, Washington

Posted Oct 04, 2024

CompHealth offers comprehensive support to healthcare providers, including credentialing, travel, housing, and malpractice coverage. They specialize in connecting providers with suitable jobs, such as a Cardiology position in Everett, Washington. Their services are free to the providers, and they negotiate better pay, depositing it weekly. They also provide an online portal for assignment details and time entry, with a dedicated recruiter handling all details.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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