Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Diversion Specialist

Company: DaVita

Location: Washington, DC

Posted Oct 04, 2024

DaVita, the nation's largest independent provider of kidney dialysis, is seeking a Diversion Specialist for its Patient Pathways team. The role involves serving as a liaison between patients, physicians, hospitals, clinics, and healthcare insurance providers, providing patient education, and managing avoidance of admissions through the Emergency Department. The position requires strong communication skills, organizational abilities, and knowledge of medical terminology. A Bachelor's Degree in social work, nursing, or related field is preferred. The role offers a competitive total rewards package, including a 401k match, healthcare coverage, and a broad range of other benefits.

Underwriting Consultant (Technology)

Company: CNA

Location: Washington DC

Posted Oct 04, 2024

The job description is for an Underwriter position at CNA, a company that offers a clear vision for career growth, leadership, and a culture that values employee abilities. The role involves using technical skills to provide insurance solutions, managing a portfolio, and building relationships with producers.

Application & Product Security Engineer V

Company: ID.me

Location: Washington DC

Posted Oct 04, 2024

IDme is a high-growth enterprise software company that simplifies identity proofing and verification. They have received numerous awards and have a robust identity network. The company is looking for an Application and Product Security Engineer V to join their rapidly growing security team.

Food Service Worker-Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 04, 2024

The Food Service Worker role at Aramark involves assisting with food preparation, maintaining cash receipts and meal records, and completing daily reports. The position requires adherence to high standards of quality in food production, sanitation, and kitchen safety practices. The hourly rate of pay is between $21.05 and $22.05, with additional benefits including medical, dental, vision, and work/life resources. The role involves preparing quality food, maintaining accurate food storage, serving food according to schedules, and ensuring cleanliness and organization in the work area. Physical demands include lifting, bending, pushing, pulling, and extended walking and standing.

(Sales Associate, Full -Time) Editor, Washington DC

Company: Glossier

Location: Washington, DC

Posted Oct 04, 2024

Glossier is a beauty company that prioritizes community engagement and inclusivity. As an Editor, you will be a customer experience expert, trained in all aspects of store operations. Your role involves creating memorable experiences, nurturing customer relationships, and collaborating with the team. You will also ensure operational excellence, adhering to safety standards and managing inventory. The ideal candidate has 2+ years of customer service experience, preferably in retail or hospitality, and a passion for creating meaningful interactions.

Per Diem Urologist (Providence Medical Group - Northwest Washington)

Company: Providence

Location: Edmonds, Washington

Posted Oct 04, 2024

Providence Medical Group is offering a Per Diem Urologist position in Edmonds, Washington. The role involves clinic visits, procedures, surgical cases, and on-call coverage for Swedish Edmonds Hospital. The position is in a friendly, collaborative environment with a supportive leadership. The compensation ranges from $200.67 to $287.09 per hour. Edmonds, a charming suburb of Seattle, offers a thriving local art scene, good schools, and easy access to Seattle's attractions.

Patient Care Technician/OSC

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Oct 04, 2024

The job involves maintaining a clean and safe environment for patients and healthcare team members, transporting patients and equipment, and providing environmental sanitation. Essential responsibilities include transporting specimens, cleaning operating rooms, and preparing patients for surgery. The role also involves ancillary support such as testing and recording results, managing inventory, and restocking supplies. Basic qualifications include a high school diploma, a Nursing Assistant Certificate (Washington), and Basic Life Support certification. Two years of hospital experience is preferred.

Platform Systems Engineering Manager

Company: NIH-NCBI

Location: Washington DC

Posted Oct 04, 2024

Black Canyon Consulting is seeking a Platform Systems Engineering Manager to support the National Center for Biotechnology Information (NCBI) at the National Library of Medicine. The role involves developing and maintaining a DataOps platform, managing a team, and ensuring compliance with federal regulations. The job requires project and product management skills, coding skills, and experience with cloud services and data processing applications.

Senior Information Security Architect

Company: Bank of America

Location: Washington, DC

Posted Oct 04, 2024

Bank of America is seeking a Senior Information Security Architect to join the Business Information Security Officer's (BISO) - Secure Solutions Design team. The role involves working closely with line of business technical and project teams to deliver strategic projects, participating in the development of system architectures, and conducting security and business information flow studies. The ideal candidate should have expertise in creating and reviewing technical diagrams, threat modeling using STRIDE methodology, and experience with various enterprise technology domains. The role requires strong communication, writing, and presentation skills, and is eligible for industry-leading benefits and a discretionary incentive plan.

Café Ambassador - D.C. Area

Company: Capital One

Location: Washington, DC

Posted Oct 04, 2024

Capital One is seeking a Café Ambassador to join their team in Washington, D.C. The role involves introducing customers to Capital One's services, creating memorable experiences, and driving brand awareness. The position offers opportunities for personal and professional growth, along with a comprehensive benefits package. The ideal candidate is an outgoing, self-driven individual with strong communication skills and at least 1 year of retail, sales, or customer service experience.

Software Engineer

Company: CGI

Location: Washington, DC

Posted Oct 04, 2024

CGI Federal is seeking a Software Engineer with active Top-Secret clearance for a project in Washington, DC or Huntsville, AL. The role involves working in an agile environment, collaborating with scrum teams, understanding requirements, conducting unit testing, deploying code, and engaging with clients. The ideal candidate should have a Bachelor's degree in software development, Agile/Scrum methodologies, and 3-5 years of software engineering experience. Proficiency in Python is a plus. CGI offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, and more. US Citizenship is required.

Patient Care Technician/OSC

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Oct 04, 2024

The job description outlines the responsibilities of a Patient Care Technician On-Call for Bellevue, who is an unlicensed caregiver maintaining a safe and clean environment for patients and healthcare team members. Key duties include transporting patients and equipment, providing environmental sanitation, preparing operating rooms, and assisting with surgical procedures. The role also involves ancillary support tasks like testing and recording results, managing inventory, and rotating expired supplies. Basic qualifications include a high school diploma or GED, a Nursing Assistant Certificate (Washington), and Basic Life Support certification. Two years of hospital experience is preferred.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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