Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Director, Cybersecurity Public Policy

Company: Adobe

Location: Washington, DC

Posted Oct 03, 2024

Adobe is seeking a cybersecurity public policy leader to join their team in Washington, DC. The role involves advancing global cyber policy objectives, developing strategic outreach initiatives, building relationships with government officials, and collaborating with internal teams. The ideal candidate should have extensive cybersecurity knowledge, political competence, and a proven track record in policy development. The position offers a competitive salary range of $165,000 to $311,200 annually.

Operations Coordinator - GSA

Company: Censeo Consulting Group

Location: Washington DC

Posted Oct 03, 2024

Censeo Consulting Group is a management consulting firm that helps public sector and nonprofit clients build operational excellence. They are seeking an Operations Coordinator to support the General Services Administration with project management and process improvement tasks.

Project Manager

Company: Red River

Location: Washington DC

Posted Oct 03, 2024

The Project Manager will manage customer projects, provide exceptional customer service, and maintain high standards of professionalism. The role requires strong communication skills, project planning, and risk management. The ideal candidate should have a CAPM or PMP certification and experience with HWSW professional services projects.

IT Program Manager

Company: BAE Systems

Location: Washington DC

Posted Oct 03, 2024

BAE Systems is a leading defense and aerospace company that offers a range of products and services, including engineering integration and sustainment support for critical military platforms and systems. The company is looking for an experienced Technology Operations Lead to join its IT program, supporting a key government customer in a fast-paced and challenging environment.

IAM Security Analyst

Company: Cloudflare

Location: Washington, DC

Posted Oct 03, 2024

Cloudflare, a leading company in the Internet infrastructure sector, is seeking an Identity and Access Management (IAM) Security Analyst. The role involves managing user identities and access across the enterprise, automating provisioning and deprovisioning processes, designing and implementing IAM policies, and conducting access certifications. The company offers competitive compensation, benefits, and a commitment to diversity and inclusiveness. Cloudflare is also known for its social responsibility initiatives, such as Project Galileo and the 1.1.1.1 public DNS resolver.

Client Success Specialist

Company: TruPlace

Location: Washington DC

Posted Oct 03, 2024

TruPlace is a company that provides interactive floor plans, photography, and virtual tours to enhance property visuals and maximize revenue. The Client Success Specialist role involves handling high-volume calls and emails, scheduling photographers, and providing consultative product overview calls.

Systems Support Engineer I (Sun-Thurs 8:30 to 5:00)

Company: Red River

Location: Washington DC

Posted Oct 03, 2024

The job posting is for a Systems Support Engineer I at Red River, responsible for handling customer technical support requests, troubleshooting, and providing exceptional customer service. The ideal candidate should have IT experience, strong troubleshooting and communication skills, and be able to work in a team-based environment.

Loss Mitigation Specialist

Company: Banner Bank

Location: Washington DC

Posted Oct 03, 2024

Banner Bank is a financial institution that offers a range of services, including personal banking, business banking, and mortgage servicing. The company has a strong financial foundation and is committed to employee volunteerism and community involvement. The job posting is for a mortgage servicing position, which involves loss mitigation efforts, bankruptcy file processing, and customer service.

Security Monitor - TS/SCI

Company: IDS International

Location: Washington DC

Posted Oct 03, 2024

IDS International is seeking Security Monitors to support a federal agency escort program on active construction sites. The job requires verifying personnel, reporting concerns, and adhering to site security requirements. The company is an equal opportunity employer.

Risk Adjustment Operations Manager, Remote

Company: Aledade

Location: Washington DC

Posted Oct 03, 2024

Aledade is a public benefit corporation that empowers independent primary care practices to deliver better care to patients and thrive in value-based care. The company is looking for a Risk Adjustment Program Manager to lead the day-to-day execution of strategic risk adjustment program engagements and manage project team members.

Product Manager

Company: T-Mobile

Location: Washington DC

Posted Oct 03, 2024

The job overview and responsibilities of the Product Manager at TMobile are described. The role involves creating and managing product vision and roadmap, conducting market research, and partnering with stakeholders to deliver products. The job also requires strong analytical and communication skills, as well as experience in Agile methodologies and project management.

Senior Subcontracts Administrator

Company: Amentum

Location: Washington DC

Posted Oct 03, 2024

Amentum is seeking a Senior Subcontracts Administrator to work remotely, supporting a Department of Defense contract. The role requires strong communication and critical thinking skills, with experience in subcontract risk management and procurement. The company offers a competitive benefit package and a dynamic work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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