Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Staff Software Engineer – Identity and Access Management

Company: GEICO

Location: Washington DC

Posted Oct 02, 2024

The job posting is for a Senior Engineer position at GEICO, requiring experience in technology, identity engineering, and security. The role involves developing technical software development strategy, providing technical guidance, and collaborating with cross-functional teams. The company offers a competitive salary range, benefits, and a total rewards program.

Federal - Full Stack Developer (Charlottesville)

Company: Accenture

Location: Washington, DC

Posted Oct 02, 2024

Accenture Federal Services is seeking a Data Engineer with 2 years of full-stack development experience. The role involves designing and implementing distributed, cloud-native data pipelines, supporting next-generation defense and intelligence operations, and enabling machine learning and automation. Key responsibilities include creating deployable web applications, integrating analytic code into a graphical user interface, designing user interfaces, assisting in integrating external datasets, and collaborating with analysts. The ideal candidate should have strong skills in full-stack development, Agile environments, and risk mitigation in big data environments.

Senior Software Engineer, Backend

Company: Alloy.ai

Location: Washington DC

Posted Oct 02, 2024

Alloyai is a fast-growing startup that works with consumer goods companies to manage supply and demand. They are looking for a backend engineer to design and develop their computation engine and data platform.

Federal - System Engineer / DevOps

Company: Accenture

Location: Washington, DC

Posted Oct 02, 2024

Accenture Federal Services, based in Washington, DC, is seeking an experienced Cloud Architect with expertise in Infrastructure as Code, networking in Kubernetes, monitoring, logging, and Linux commands. The role involves creating, configuring, automating, and managing Linux-based Virtual Machines, deploying backups, and managing Docker orchestration using Kubernetes. The company values diversity, inclusion, and equal employment opportunities, offering abundant training and certification opportunities. The Cloud Architect will also create and maintain fully automated CI/CD build processes for migrating legacy client data to modern cloud architecture.

Medical Collector

Company: Addison Group

Location: Washington, DC

Posted Oct 02, 2024

A large client in Maryland is hiring up to 10 new employees for their centralized medical billing office. The role involves training, handling hospital collections, managing denials and appeals, and following up on claim status. The pay rate is up to $22/hour, with training onsite in Hunt Valley, MD, followed by the option to work remotely. Preferred skills include 3+ years of medical billing/collections experience and familiarity with large EMR systems like Epic, Allscripts, Cerner, or MedConnect.

Enterprise Engineer II - Mobility Data Ops - REMOTE

Company: GEICO

Location: Washington DC

Posted Oct 02, 2024

GEICO is seeking an experienced Engineer with a passion for building high-performance low-maintenance zero-downtime platforms and applications. The ideal candidate has broad and deep technical knowledge, typically ranging from frontend UIs through backend systems and all points in between.

AWS Solutions Architect - 3818111

Company: Accenture

Location: Washington, DC

Posted Oct 02, 2024

Accenture Flex offers flexible project-based work with a leading global professional services company, Accenture. Employees apply their skills to drive business transformation, working with diverse teams and cutting-edge technologies. Benefits include competitive rewards, learning resources, and no travel demands. The role involves engaging with clients, providing thought leadership on AWS solutions, and assisting with technical and business strategies. Basic qualifications include 4+ years of Cloud Enterprise Architecture experience, with AWS certifications preferred.

Executive Assistant (Capital Markets & Analytics)

Company: Capital One

Location: Washington DC

Posted Oct 02, 2024

Capital One is looking for a detail-oriented and innovative Executive Assistant to support their executive team. The ideal candidate will have excellent communication and organizational skills, be able to adapt to changing demands, and demonstrate personal integrity and trustworthiness.

SecDevOps Technical Lead

Company: Leidos

Location: Washington DC

Posted Oct 02, 2024

The job posting is seeking an experienced SecDevOps Lead to lead a team of developers and engineers in maintaining and enhancing a customer's intelligence discovery website and application suite. The candidate will be responsible for ensuring the continuous operation, maintenance, and security of the systems, as well as enhancing and maintaining the CICD pipeline, automating infrastructure management, and developing scripts for automation.

Accounting Manager

Company: Addison Group

Location: Washington, DC

Posted Oct 02, 2024

A Renton-based manufacturing company is looking for an experienced Accounting Manager. The ideal candidate should be a strong team player and communicator with integrity. Responsibilities include preparing monthly journal entries, maintaining accounting operations, managing tax filings, and ensuring accurate financial statements. Previous manufacturing experience is a plus but not required.

Billing Specialist ( CostPoint)

Company: Addison Group

Location: Washington, DC

Posted Oct 02, 2024

The job posting is for a Jr-Sr. Billing Specialist with Deltek Costpoint experience, required for both Gov Con and Non-Profit industries. The role involves preparing and submitting invoices, maintaining Deltek Costpoint project information, and assisting with Aged Receivables. The specialist will also build cross-functional team relationships, resolve customer inquiries, and maintain digital recordkeeping. Year-end/contract-end support is also required.

Talent Acquisition Specialist

Company: Addison Group

Location: Washington, DC

Posted Oct 02, 2024

Addison Group's client is seeking a junior-level Talent Acquisition Specialist for a contract role in Washington D.C. The role involves collaborating with a fast-paced team, conducting phone screen intakes, sourcing candidates on major job boards, and preparing job offers. The ideal candidate should have excellent communication skills, a bachelor's degree, at least 5+ years of recruiting experience, and the ability to work in a fast-paced environment. This is a great opportunity to expand professional and client relationship skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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