Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

2025 Software Systems Engineer and Acquisition Graduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 02, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a range of benefits and opportunities for growth and development.

MIT Kevin (VS)

Company: Panera Bread

Location: Washington DC

Posted Oct 02, 2024

Panera Cafe is looking for team managers who are friendly, motivated, and hardworking. The role involves building a culture of warmth, belonging, and trust, ensuring extraordinary guest experiences, and leading and developing associates. The company offers competitive pay, benefits, and opportunities for growth and development.

Foreign Affairs Officer - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Oct 02, 2024

This job posting is for a position in the Bureau of Conflict and Stabilization Operations, Office of Near Eastern Affairs (CSO/NEA). The role involves monitoring developments and trends to gauge the effectiveness of U.S. foreign policy objectives, providing insights and recommendations, advising on issues, and developing and overseeing foreign assistance. The position requires a bachelor's or graduate degree in relevant fields, and one year of specialized experience for GS-12 and two years for GS-13. The role involves evaluating the impact of regional or global developments, planning and implementing programs, and establishing liaisons with foreign affairs officials.

Change Management Subject Matter Expert (SME)

Company: Steel Point Solutions

Location: Washington DC

Posted Oct 02, 2024

Steel Point Solutions is a company that offers integrated business solutions for government and commercial enterprises. They are looking for a Change Management Subject Matter Expert to lead and manage organizational change initiatives.

Facilities / Engineering Operations Manager 2

Company: Sodexo

Location: Washington, DC

Posted Oct 02, 2024

Sodexo is seeking a skilled Facilities Engineering Operations Manager for a Financial Services Client in Washington DC. The role involves managing preventative maintenance, repairs, projects, and vendor relationships. The ideal candidate should have a Bachelor's Degree, proven leadership experience, strong technical knowledge, and excellent communication skills. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Director – Visa Payments Threats Lab

Company: Visa

Location: Washington, DC

Posted Oct 02, 2024

Visa is seeking a Director for the Visa Payments Threats Lab (VPTL) team, a key component of Global Risk's Payment Ecosystem Risk Controls initiative (PERC). The role involves leading the VPTL team, driving the Risk as a Service offering, and managing client engagements. The ideal candidate should have extensive experience in payment card or information security, excellent written and presentation skills, and a strong understanding of fraud, threat vectors, and mitigation strategies. They must also have experience leading global teams and be comfortable with client-facing presentations. The position requires travel 5-10% of the time and involves building metrics, analytics, and GenAI offerings, as well as identifying new fraud and cybercrime threats.

Weekend Evening Concierge (Sat & Sun, 3p-11p)

Company: Bozzuto

Location: Washington, DC

Posted Oct 02, 2024

Bozzuto, a company focused on designing, building, managing, and maintaining unique residences, emphasizes community and exceptional experiences. The Weekend Evening Concierge role involves creating stellar first impressions, solving problems, planning events, and fostering a sense of community. Bozzuto values its employees, offering competitive pay, benefits, and opportunities for professional growth in a welcoming and inclusive environment.

Target Security Specialist

Company: Target

Location: Washington, DC

Posted Oct 02, 2024

Target is offering a job for a Security Specialist with a starting hourly rate of $20.50 USD. The role involves ensuring the safety and security of guests and team members, preventing theft and shortage, and maintaining a safe and secure environment. The job requires a welcoming attitude, effective communication skills, and the ability to work both independently and as part of a team. The position involves physical tasks such as climbing ladders, handling and moving merchandise, and apprehending subjects. The company provides training and competitive benefits.

Data Scientist

Company: Visa Inc,

Location: Washington DC

Posted Oct 02, 2024

Visa is a world leader in payments and technology, seeking a Data Scientist to join their team in Washington DC. The role involves brainstorming innovative ways to use data, communicating with clients, and developing visualizations to make complex analyses accessible.

Client Services Associate

Company: YouGov

Location: Washington DC

Posted Oct 02, 2024

The text describes the Data Products Client Services team at YouGov, their role, and the qualifications and skills required for the Client Services Analyst position. The company culture is also highlighted, emphasizing its values, diversity, and commitment to accuracy and ethics.

Insider Risk Senior Associate

Company: JPMorgan Chase

Location: Washington, DC

Posted Oct 02, 2024

JPMorgan Chase & Co. is seeking an Insider Risk Senior Associate with 7+ years of experience in insider risk/threat programs. The role involves defining, detecting, and analyzing behavioral and technical indicators to assess risks and potential threats. The candidate will lead the triage of insider incidents, produce risk assessments, and develop enterprise-wide solutions for insider threat detection and mitigation. Key responsibilities include executing day-to-day operations, conducting triage of events, producing contextual analyses, and facilitating referral of anomalous activity for investigation. The ideal candidate should possess strong interpersonal and technical skills, be comfortable in a fast-paced environment, and have experience in risk assessments, multi-source research, and control environment strengthening.

Associate Business Analyst

Company: NewRez

Location: Washington DC

Posted Oct 02, 2024

The job description is for an Associate Business Analyst at DTC, responsible for reporting and modeling lead delivery patterns, working closely with management, and performing ad-hoc modeling analyses. The role requires a Bachelor's degree in Accounting or Finance, 12 years of experience, and strong numeric aptitude, problem-solving, and analytical skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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