Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Theater for Young Audiences Assistant Manager

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 02, 2024

The Kennedy Center, a renowned cultural center and memorial to President John F. Kennedy, is seeking an Assistant Manager for Theater for Young Audiences. The role involves overseeing day-to-day program activities, managing in-house productions, presentations, and festivals, and leading the creation of learning guide materials. The position also includes managing audience education and engagement, KCTYA operations, KCTYA On Tour, new work development, and finance. Key qualifications include an undergraduate degree in performing arts, arts management, arts education, or related field, 3 years of experience in performing arts administration or arts education, and strong managerial, administrative, and interpersonal skills.

Analyst, Demand Planning

Company: Venture Global LNG

Location: Washington DC

Posted Oct 02, 2024

The text describes Venture Global LNG, a company that provides low-cost liquefied natural gas, and its responsibilities and qualifications for a Demand Planning Analyst role.

Senior Manager - SMO

Company: VERISIGN

Location: Washington DC

Posted Oct 02, 2024

The job posting is for a Senior Manager role at Verisign, a company that provides internet infrastructure services. The role involves overseeing the Service Management Operations team, ensuring alignment with the company's mission and long-term vision, and developing talent within the team.

Enterprise Planning Lead - Strategic Initiatives (Flexible - Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 02, 2024

Fannie Mae is seeking an Enterprise Planning Lead with at least 4 years of relevant experience. The role involves supporting portfolio planning, managing engagement with key stakeholders, and developing processes to enhance coordination with other teams. The candidate will also be responsible for synthesizing analysis and recommendations for senior level audiences, monitoring lean governance compliance, and assessing current and future state tooling. The position offers flexibility for employees to work where they choose, while also providing office space for in-person work if desired.

GRC Security Analyst (Secret Clearance)

Company: Appian Corporation

Location: Washington DC

Posted Oct 02, 2024

Appian is a software company that values respect, work, and impact. They are looking for an early career Governance Risk and Compliance Security Analyst to help federal customers establish cybersecurity strategies and high-level designs for both private cloud and on-premise deployments.

Associate Director, Policy Strategy and Capabilities

Company: Merck

Location: Washington, DC

Posted Oct 02, 2024

The Associate Director, Policy Strategy and Capabilities is responsible for developing tools, conducting analysis, and managing processes to enhance strategic planning and policy development. The role involves creating and maintaining a digital platform for strategic planning, providing training to the Global Public Policy Leadership Team, implementing analytical components for the strategic planning tool, and monitoring geopolitical risks. The ideal candidate should have a Bachelor's degree, at least 5 years of experience in international government affairs, expertise in designing databases and spreadsheets, strong project management skills, and the ability to work in diverse teams.

Assistant - Administrative Support Group

Company: Hogan Lovells

Location: Washington DC

Posted Oct 02, 2024

The job description is for an administrative assistant position at Hogan Lovells, a law firm. The role involves providing administrative support to lawyers and other staff, including tasks such as document preparation, email management, and travel arrangements. The ideal candidate will have experience in a law firm or similar environment, advanced working knowledge of Microsoft Office, and excellent communication and organizational skills.

Senior Software Engineer - Hybrid

Company: OneGlobe LLC

Location: Washington DC

Posted Oct 02, 2024

OneGlobe LLC is seeking a Senior Software Engineer to work on a hybrid model with their client in Washington DC. The job requires experience in Agile methodologies, Java, JavaScript, and RESTful APIs. The company offers a competitive benefits package and a diverse workforce.

Studio Assistant, Moonshot Studio (Part-Time)

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 02, 2024

The Kennedy Center, a renowned cultural center and memorial to President John F. Kennedy, is seeking a Studio Assistant for its Moonshot Studio. The role involves supporting innovative, interactive programming, engaging patrons with multi- and interdisciplinary performing arts content, and fostering a safe, transparent, and replenishing community. The Studio Assistant will handle day-to-day operations, train staff and volunteers, and assist in activity planning and design. The ideal candidate will have a Bachelor's degree in arts, education, museum studies, or related field, and at least two years of experience in a performing arts organization or similar education setting.

Business Analyst - Hybrid

Company: OneGlobe LLC

Location: Washington DC

Posted Oct 02, 2024

OneGlobe LLC is seeking a Business Analyst to work in a hybrid model with their client in Washington DC. The job requires experience in requirements analysis, Agile development, and Business Process Modeling. The company offers a competitive benefits package and a diverse workforce.

RN Home Health Visiting Nurse 4-8's Gig Harbor

Company: Kaiser Permanente

Location: Gig Harbor, Washington

Posted Oct 02, 2024

The job summary describes a Registered Nurse position responsible for providing comprehensive skilled nursing care and services to patients in the home setting. The nurse will work on an interdisciplinary team, assessing patients, developing care plans, and providing education and consultation related to pain and symptom management. The nurse will also perform skilled procedures, identify educational needs, and participate in quality care and cost-saving measures. Basic qualifications include a minimum of two years of experience as a Registered Nurse in medical surgical, home health, or hospice, an Associates degree in Nursing, a valid Washington Registered Nurse License, and a valid Washington Driver's License. Preferred qualifications include Horizon for home care system experience and a Bachelor's degree in Nursing or a related health care field.

Program Officer, Clinical CER

Company: PCORI

Location: Washington, DC

Posted Oct 02, 2024

The Patient-Centered Outcomes Research Institute (PCORI) is seeking a Program Officer for a position in Washington, D.C. The role involves strategic decision-making, program planning, and management. The officer will provide scientific oversight for funded research awards, develop funding announcements, and evaluate program activities. The ideal candidate should have expertise in clinical trial design, execution, and research methods, and a doctoral degree with 2+ years of experience in a relevant field. The position offers a salary range of $100,209 - $169,521.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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