Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Solutions Consultant Manager - Intel (Pre-Sales)

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 02, 2024

Palo Alto Networks is seeking a Solutions Consultant Manager to lead a team in providing technical guidance and solutions to customers, aiming to protect them from cyber threats. The role involves recruiting and mentoring team members, supporting complex customer evaluations, and driving Palo Alto Networks' platformization efforts. The ideal candidate should have a TS/SCI clearance, experience as a pre-sales System Engineer Manager, and industry knowledge of security product market trends. The company values diversity, innovation, and commitment to its mission of being the cybersecurity partner of choice.

IT Specialist

Company: Compass

Location: Washington, DC

Posted Oct 02, 2024

Compass is seeking an experienced IT Specialist for a full-time in-office position in Washington DC. The role involves providing support for Compass staff and real estate agents, maintaining and troubleshooting IT systems, assisting with new employee onboarding, and supporting various IT projects. The ideal candidate should have 3+ years of IT end-user support experience, expert proficiency with Mac, Microsoft, and mobile operating systems, and a solutions-driven attitude. The compensation includes a pay range of $20.00 - $30.00 per hour, bonuses, and a comprehensive benefits package. Compass values diversity, equity, inclusion, and offers professional growth opportunities.

Food Service Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 02, 2024

The Food Service Worker role at Aramark involves assisting with food preparation, maintaining cash and meal records, and completing daily reports. Key responsibilities include preparing quality food, ensuring sanitation and safety practices, and supervising food temperature requirements. The position offers a competitive hourly rate of $21.05 and comprehensive benefits, including medical, dental, vision, and retirement savings plans. Aramark values employee development and equal employment opportunities.

a Host-Based Security Systems (HBSS) Engineer and Administrator

Company: Leidos

Location: Washington, DC

Posted Oct 02, 2024

Leidos is seeking a Host-Based Security Systems (HBSS) Engineer and Administration professional for a position at the Washington Navy Yard. The role involves installing, configuring, and maintaining HBSS systems, evaluating new technologies, and enhancing current capabilities. The ideal candidate should have active Top Secret clearance with SCI eligibility, 2+ years of HBSS experience, and expertise in HBSS ePO and associated products. Preferred qualifications include active TS/SCI clearance, DOD 8570 IAT III, RedHat Enterprise Linux experience, and VMware/MS Hypervisor/RedHat VM Manager virtualization experience.

Women's Health Physician Assistant (PA) (Kadlec Clinic)

Company: Kadlec Regional Medical Center

Location: Richland, Washington

Posted Oct 02, 2024

Kadlec Clinic is looking for a full-time physician assistant to join its Women's Health services in Richland, Washington. The role offers a supportive team environment, opportunity to build a patient panel, and a mix of inpatient and outpatient care. The schedule is Monday to Friday, and compensation ranges from $56.85 to $71.31 per hour. Kadlec Clinic is part of the Providence family and is recognized for its high employee satisfaction ratings. Richland, the location, offers a dry climate, abundant outdoor recreation, and a rich scientific and agricultural industry.

Associate Director, Events

Company: The Washington Post

Location: Washington, DC

Posted Oct 02, 2024

The Associate Director of Events at The Washington Post is a leadership role responsible for overseeing event production and logistics for Washington Post Live and internal events. The role demands a visionary approach, innovation, and efficiency. The Associate Director will manage a diverse team, develop event frameworks, and refine policies and processes. This position requires managing event budgets, utilizing reporting and analytics, and reporting to the Head of Events and Promotions. The ideal candidate has 7-10+ years of experience in managing complex events, strong leadership skills, and a solutions-oriented approach.

Customer Success Specialist, Multilingual

Company: Uber

Location: Washington, DC

Posted Oct 02, 2024

The Customer Success Specialist at Uber Eats in Baltimore and Virginia markets is crucial for nurturing and expanding relationships with SMB merchants. The role involves strategic account leadership, enhancing performance and retention, driving revenue growth, developing strong partnerships, influencing product enhancements, and representing the brand's values. Fluency in Mandarin is preferred. Basic qualifications include 1+ years of professional experience. Preferred qualifications include multilingual skills, proficiency in Salesforce, advanced data skills, leadership qualities, superior communication, problem-solving skills, attention to detail, and a proactive approach. The base hourly rate range is USD$35.58 - USD$37.50 per hour. Uber is an Equal Opportunity/Affirmative Action employer.

Senior Manager - Information Security

Company: CVS Health

Location: Washington, DC

Posted Oct 02, 2024

CVS Health is seeking a senior member for their Sr Manager Information Security team. The role involves managing and integrating security solutions on endpoint and network assets, including EDR, NIDS, HIDS, NAC, XDR, and Advanced WAF systems. The successful candidate should have proven expertise in deploying and managing CrowdStrike in a large environment, integrating it with Zscaler, and implementing various CrowdStrike features. They should also have expertise in web application security, API security, and client-side protection. Excellent communication skills and experience with PowerPoint, Tableau, PowerBi, or other Business Intelligence tools are required. The role involves working with multiple stakeholders and leading security technology and product assessments, evaluations, and product selection.

LPN, Urgent Care (On Call, Days)

Company: Kaiser Permanente

Location: Longview, Washington

Posted Oct 02, 2024

The job involves participating in a healthcare team to deliver quality patient care, both in-person and remotely. The LPN performs clinical tasks such as preparing patients for visits, conducting focused assessments, and administering medications. They also contribute to patient care plans and provide health education. The LPN performs various diagnostic tests, therapies, and procedures, and maintains clinician schedules. They also handle practice management activities, including responding to patient inquiries, facilitating follow-up duties, and coordinating care for complex health needs.

Management and Program Analyst

Company: NTT DATA Services

Location: Washington, DC

Posted Oct 02, 2024

NTT DATA is seeking a Management and Program Analyst for a position in Washington, DC. The role involves analyzing data, developing solutions, and documenting findings. The ideal candidate should have a Bachelor's degree, extensive analytical experience, and human resources experience. They must also possess a Top Secret Clearance. NTT DATA is a global innovator in business and technology services, committed to helping clients innovate and transform for long-term success.

Software Development Manager III - Integrations

Company: ID.me

Location: Washington DC

Posted Oct 02, 2024

IDme is a high-growth enterprise software company that simplifies identity verification and empowers people to control their data. The company has received numerous awards and has raised over $275 million in funding. IDme is looking for a Software Development Manager III to lead the Integrations team and build systems and features at scale.

Cloud Engineer

Company: DLH Holdings Corp.

Location: Washington DC

Posted Oct 02, 2024

DLH Corporation is a company that delivers health and national security readiness solutions through science research and development. They have a team of experts who solve complex problems using advanced tools and technologies. The company is committed to innovation and improving the lives of millions. They also offer a range of benefits to their employees, including a 401k retirement plan and training opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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