Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Junior Data Scientist

Company: Protagonist

Location: Washington DC

Posted Oct 01, 2024

Protagonist is a company that offers innovative solutions in data analytics and natural language processing. They are looking for a Junior Data Scientist to join their team, who will work on cutting-edge research and development projects, assist with customer-facing initiatives, and collaborate with cross-functional teams.

Athenix Database Developer

Company: Athenix Solutions Group

Location: Washington DC

Posted Oct 01, 2024

Athenix Solutions Group is looking to hire a Database Developer to support a large program in the Chantilly VA area. The job requires experience with Oracle and PostgreSQL databases, Tableau and COGNOS for reporting, and Agile project management. The company is committed to hiring and retaining a diverse workforce.

Supervisory Project Manager

Company: Department of the Interior - Bureau of Reclamation

Location: Yakima, Washington Yakima, Washington

Posted Sep 30, 2024

Reclamation is seeking a career professional to assist in meeting increasing water demands while protecting the environment in Yakima, Washington.

RN Home Health Visiting Nurse Per Diem Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 01, 2024

This job summary describes a Registered Nurse position responsible for providing comprehensive skilled nursing care and services to patients in the home setting. The nurse works on an interdisciplinary team, providing care in home health, palliative care, and hospice programs. They are accountable for assessing patients, developing a plan of care, educating patients and caregivers, and managing pain and symptoms. The nurse performs skilled procedures, identifies educational needs, and collaborates with other healthcare providers. Basic qualifications include a minimum of two years of experience as a Registered Nurse, an Associates degree in Nursing, a valid Washington Registered Nurse License, and a valid Washington Driver's License. Preferred qualifications include Horizon for homecare system experience and a Bachelor's degree in Nursing or a related health care field.

Information Technology Specialist (DATAMGT) - DIRECT HIRE

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington DC

Posted Sep 30, 2024

This position is located in the Department of Homeland Security's Office of Legal Policy and Program Development in Washington DC.

Personnel Security Specialist

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This job posting is for a position at the Federal Communications Commission's Office of the Managing Director in Washington DC. The job does not offer relocation expenses and may be used to fill additional positions within 90 days.

Physician Assistant Gastroenterology (Swedish Issaquah Campus)

Company: Swedish Health Services

Location: Issaquah, Washington

Posted Oct 01, 2024

The Swedish Digestive Health Institute is offering a full-time physician assistant position in Ballard or First Hill, Washington. This role involves providing outpatient care and contributing to the growth of the practice. The successful candidate will join a revitalized clinic with state-of-the-art facilities and competitive compensation. The position requires at least 1 year of experience and offers growth opportunities in a world-class city.

Junior Consultant - North America Public Sector (NAPS)

Company: Red Hat

Location: Washington DC

Posted Oct 01, 2024

Red Hat is looking for passionate individuals to join their team as Junior Consultants. The role involves supporting customer delivery, building technical skills, and working on meaningful projects. The company offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional development and growth.

Junior Solution Architect - North America Public Sector (NAPS)

Company: Red Hat

Location: Washington DC

Posted Oct 01, 2024

Red Hat is looking for passionate individuals to join their team as Junior Solution Architects. The role involves collaborating with customers, building technical skills, and applying them to real-world experiences. The company offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays.

Software Engineer

Company: Leidos

Location: Washington DC

Posted Oct 01, 2024

The job posting is for a Software Engineer position in the Electronic Warfare Division, requiring experience in C++ software development, signal processing, and Linux operating systems. The successful candidate will contribute to the design and development of advanced systems, work with multidisciplinary teams, and have a strong education and experience background.

Aquatics Manager

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Sep 30, 2024

The position is to plan, administer, and supervise a comprehensive and diverse year-round aquatics program for the Navy Region Northwest Fleet and Family Readiness Program Fleet Readiness Division.

Medical Laboratory Technician

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Oct 01, 2024

The MLT role involves performing various laboratory testing procedures, from waived to high complexity, encompassing pre-analytic, analytic, and post-analytic phases. This includes quality control, specimen processing, and computer data entry. The MLT also serves as a technical resource, resolving problems, answering technical questions, and assisting in performance improvement activities. Essential responsibilities include participating in test method evaluations, validations, and implementation. Basic qualifications include an Associates degree in a laboratory science or meeting CLIA qualifications, and a Medical Lab Technician Certificate within 6 months of hire. Preferred qualifications include recent clinical laboratory experience and certification as an MLT by date of hire/transfer.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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