Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Nursing Assistant (Long Term Care)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The Nursing Assistant provides clinical support for adult and geriatric Veterans, practicing respect and knowledge of Veteran rights to protect vulnerable and frail Veterans.

Registered Nurse (Domiciliary Mental Health)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 30, 2024

The domiciliary RN attends and observes nurse-led psychoeducational groups, uses therapeutic communication techniques, and provides oversight of patient safe medication management.

Assistant Human Resources Officer (NAF) NF-04

Company: Department of the Army - US Army Civilian Human Resources Agency

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

The Joint Base Lewis McChord JBLM Nonappropriated NAF Fund HR Office is looking for a professional energetic person to join their team as an Assistant HR Officer. The job offers a $5000 relocation incentive and applicants who apply early may be sent first for consideration.

Library Technician (Copyright)

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a nonsupervisory bargaining unit position in the Office Of Copyright Records US Copyright Office. The position description number is 454294 and the salary range reflects locality pay adjustments for the Washington DC Metropolitan area.

Director, Security and Foreign Affairs

Company: Legislative Branch - United States-China Economic and Security Review Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is responsible for leading a team of policy research staff and overseeing unclassified work in Security and Foreign Affairs subject matter areas.

Civil Engineer

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Federal Energy Regulatory Commission is ranked as one of the best places to work in the federal government. This Civil Engineer position is available in the Office of Energy Projects.

Management Analyst - BIL

Company: Department of Transportation - Federal Railroad Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is in FRAs Office of Railroad Development RRD Business Operations and Strategic Communications Staff. The position serves on a team that provides critical financial management, budget, procurement, and operational support services.

Security Specialist

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Architect of the Capitol is hiring an operational security professional to work in the Office of the Chief Security Officer. The job involves planning and conducting security training, administration, and inspections.

Child and Youth Program Leader

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 30, 2024

Navy Child and Youth Programs CYP offers high quality early care and youth services in center-based and facility-based environments. The Youth Director manages a comprehensive youth program and supervises a team of professionals.

Registered Nurse - Home-Based Primary Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Silverdale, Washington Silverdale, Washington

Posted Sep 30, 2024

HomeBased Primary Care HBPC provides comprehensive primary care to veterans with complex medical and social conditions in their homes.

Senior Auditor

Company: Legislative Branch - House of Representatives

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The agency is responsible for evaluating performance and financial activities of the US House of Representatives, performing tasks in compliance with policies and procedures, and exhibiting core values of integrity, excellence, and innovation.

Security Specialist

Company: Department of Homeland Security - Cybersecurity and Infrastructure Security Agency

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The text appears to be a brief announcement with links to learn more about the agency and common definitions of terms.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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