Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

CONTRACT SPECIALIST

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Legal Intern (NTE 5/31/2025)

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Office of Commissioner Geoffrey Starks in Washington DC, but relocation expenses will not be paid.

Supervisory Financial Management Analyst (Deputy Budget Officer)

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This job posting is for a position in the Office of Managing Director OMD Financial Operations Budget Center BC within the Federal Communications Commission FCC or Commission located in Washington DC. The job does not offer relocation expenses and may be used to fill additional positions within 90 days.

Lead Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Bureau of Arms Control, Deterrence and Stability Office provides support in enhancing the security of the United States and its allies by promoting stability, extending deterrence, and reducing nuclear threats.

E Discovery Specialist, CG-0301-11/12, TERM NTE 4 YEARS

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Professional Liability and Financial Crimes Unit of the Legal Division. eDiscovery Specialists support attorneys who investigate and litigate professional liability claims and pursues entry of restitution and forfeiture orders in criminal actions related to failed financial institutions.

Library Technician (Information)

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Information Technician position is located in the Copyright Information Section Office Of Public Information amp Education Copyright Office. The position description number for this position is 206298. This is a nonsupervisory bargaining unit position.

IT SPEC (INET)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Supervisory Policy Analyst

Company: Other Agencies and Independent Organizations - Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Supervisory Policy Analyst is responsible for supervising and directing a team engaged in the analysis of housing finance policy, focusing on single-family residential matters. The incumbent will evaluate the policy implications of various proposals affecting the agency's functions and responsibilities, with an emphasis on compliance with office guidelines and internal processes.

Information Resources Manager

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This job posting is for an IT position in the Federal Communications Commission's Office of Chief Information Officer. The job is located in Washington DC and does not offer relocation expenses.

ASSOCIATE GENERAL COUNSEL

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Human Resources Assistant

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position supports CRM in prosecuting high profile cases and involves routine matters related to employee development and performance management.

Supervisory Attorney Advisor (Administrative Law)

Company: Other Agencies and Independent Organizations - U.S. International Trade Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in the US International Trade Commission Office of the General Counsel OGC. The incumbent serves as a Supervisory Attorney Advisor for Administrative Law and is responsible for assisting in the carrying out of functions assigned in support of the Commission mission.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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