Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Supervisory Financial Management Specialist

Company: Other Agencies and Independent Organizations - African Development Foundation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is part of the African Development Foundation, responsible for overseeing financial analysis and advising the Director of Financial Management.

Director, Office of Information Technology and Data Services (Chief Technology Officer)

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Director is responsible for providing support to the DOT Chief Information Officer CIO and serves as the accountable executive for managing and overseeing FHWAs mission Information Technology IT resources.

Personnel Psychologist, CG-0180-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Deputy to the Chairman amp Chief Operating OfficenbspHuman Resources Branch Human Capital Strategic Planning amp Analysis of the Federal Deposit Insurance Corporation.

Senior Identity Access Manager Engineer ( Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 30, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for a Senior Identity Access Manager Engineer to join its team.

Senior Counsel to the Inspector General (Legislative Affairs)

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Department of Energy Office of Inspector General is seeking a highly qualified individual to fill its Senior Counsel for Legislative Affairs position. The role involves supporting the mission of strengthening the integrity, economy, and efficiency of the Department's programs.

Financial Management Specialist

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in The Center for Folklife and Cultural Heritage, promoting understanding, appreciation, and sustainability of diverse community-based cultural heritage through research, education, and community engagement.

Management Analyst (DIRECT HIRE)

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position will assist in completing congressional reports, casework, and preparation for congressional hearings.

Media Content Manager

Company: Other Agencies and Independent Organizations - Peace Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in the Office of Communications at Peace Corps headquarters in Washington DC. The incumbent reports directly to the Deputy Director of Communications and manages the agency's digital content team.

Attorney-Adviser

Company: Department of the Interior - Office of the Solicitor

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

DOI Solicitors Office provides legal services to the US Department of the Interior, emphasizing high ethical standards and excellence in public service. With over 500 employees, including over 400 licensed attorneys, the Office strives to deliver sound legal services to fulfill the Department's diverse mission.

Special Agent (Lateral)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 30, 2024

The USCP safeguards the US Congress and its employees from crime and terrorism, allowing it to fulfill its responsibilities in a safe and secure environment.

Mechanical Engineer

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in the Architect of the Capitol AOC Utilities and Power Plant Operations, providing a unique opportunity to support the mission and serve as a Mechanical Engineer.

Senior IAM Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 30, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for a Senior Identity Access Manager Engineer to join its team.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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