Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Human Resources Assistant

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 30, 2024

The United States Capitol Police safeguards Congress and its employees, protecting them from crime, disruption, and terrorism, to ensure a safe and secure environment.

Lead Financial and Audit Analyst / Foreign Military Sales #24274

Company: Aeyon

Location: Washington DC

Posted Sep 30, 2024

The job description is for a Financial Management position in the F35 Joint Program Office. The role involves managing financial data, creating visualizations, and working with stakeholders. The job requires experience with various platforms and systems, as well as a bachelor's degree.

Supervisory International Broadcaster (Horn of Africa)

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is for a supervisor in the USAGM Voice of America Language Programming Directorate Africa Division Hom of Africa Service, responsible for supervising the production and broadcast of news and information in Amharic, Afan Oromo, and Tigrigna.

General Attorney

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

DOE offers a chance to join the clean energy revolution and make a difference in the fight against climate change.

Environmental Protection Specialist

Company: Department of Homeland Security - Immigration and Customs Enforcement

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a job posting for a nonbargaining unit position in the Department of Homeland Security's Immigration and Customs Enforcement Office of Assets and Facilities Management in Washington, D.C.

Advanced Practice Nurse (Administrative)

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington DC

Posted Sep 30, 2024

The position is located in the Office of Behavioral Interventions, overseeing evidence-based assessments, evaluations, and cognitive behavior interventions to mitigate recidivism risk factors and sustain positive change.

Senior Product Owner #5476

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 30, 2024

The Senate Sergeant at Arms is seeking a Senior Product Owner. The vacancy announcement and application can be found on the United States Senate Career Page.

Attorney-Adviser (General)

Company: Department of the Army - HQDA Field Operating Agencies and Staff Support Agencies

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

The position is located at US Army Legal Services Agency Office of the Soldiers Counsel OSC Joint Base San Antonio with duty at Joint Base Lewis-McChord Washington. If selected, the appointment will remove you from the competitive service.

Human Resources Assistant (Recruitment & Placement)

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The mission of the DOJ is to uphold the rule of law, keep the country safe, and protect civil rights. The OJP's mission is to increase public safety and improve the fair administration of justice across America through innovative leadership and programs.

Senior Manufacturing Engineer, Intelligence Systems

Company: Anduril

Location: Washington DC

Posted Sep 30, 2024

Anduril Industries is a defense technology company that is seeking a Manufacturing Engineer to join their team. The company is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military. The role involves owning manufacturing of Anduril's intelligence systems, providing design for manufacturability and assembly feedback, and developing novel tooling solutions.

Physician (Ophthalmologist)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

The Ophthalmologist will support the safety occupational health and fire protection program by the application of approved standards regulations practices and work methods.

Information Technology Specialist (SysAdmin)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Smithsonian Institution is a large museum complex with 21 museums and the National Zoo. The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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