Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Attorney Advisor (Regulatory & Legislative Affairs)

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The AttorneyAdvisor provides legal counsel to the Federal Motor Carrier Safety Administration's regulatory development teams.

Dental Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

The dental assistant position at the Mann-Grandstaff VA Medical Center in Spokane, Washington involves assisting the dentist in patient care and performing clinical and clerical functions independently.

Park Ranger

Company: Department of the Interior - Bureau of Land Management

Location: Cle Elum, Washington Cle Elum, Washington

Posted Sep 30, 2024

The BLM is hiring for a temporary appointment, with a focus on exploring new careers. The agency emphasizes the importance of its people as its greatest natural resource.

Supervisory Financial Technology and Innovation Specialist

Company: Other Agencies and Independent Organizations - Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The vacancy announcement is for a Supervisory Financial Technology and Innovation Specialist position at the EL15 grade level. The incumbent will work in the Office of Financial Technology and perform work in support of major initiatives.

MATERIALS ENGINEER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Supervisory Information Technology Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in FEMAs Office of the Chief Technology Officer and is responsible for providing expert-level technical and operational guidance to the agency.

Engineering Technician

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Smithsonian Institution is a large museum complex with 21 museums and the National Zoo. The Office of Facilities Management and Reliability provides building services through maintenance and operational zones.

Writer Editor

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Smithsonian Institution is a large museum complex with 21 museums and a scholarly press that publishes research publications.

AIRCRAFT MECHANIC (UH-72A)

Company: Department of the Army - Army National Guard Units

Location: East Wenatchee, Washington East Wenatchee, Washington

Posted Sep 30, 2024

This is a job posting for an Aircraft Mechanic position in the Washington Army National Guard.

Procurement Analyst

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The US Department of Justice's mission is to uphold the rule of law, keep the country safe, and protect civil rights. The Office of Justice Programs provides leadership, resources, and solutions for creating safe, just, and engaged communities.

Vascular Sonographer - Per Diem - Tacoma

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Sep 30, 2024

The job involves providing ultrasound imaging services to patients, preparing ultrasound rooms and equipment, performing high-quality testing, and maintaining patient confidentiality. Essential responsibilities include diagnostic testing, computer system management, customer service, patient and employee safety, general behavior, and regulatory compliance. The candidate must have a minimum of one year of ultrasound experience, relevant certifications, and knowledge of radiation safety, safety precautions, and infection control practices.

Lead Medical Records Technician

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 30, 2024

This job posting is for a position at Army Medical Center Madigan in Tacoma, Washington. The job involves assembling medical records and checking for completeness.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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