Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Acquisition Specialist

Company: The Washington Post

Location: Washington DC

Posted Sep 30, 2024

The Washington Post is seeking a Senior Acquisition Specialist to join their subscriptions marketing team. The job requires strong analytical skills, attention to detail, and experience in digital marketing. The company offers competitive benefits and a salary range of $74,000 to $111,000 per year.

Management and Program Analyst

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is part of the Department of Energy Office of Intelligence and Counterintelligence. As a Management and Program Analyst, you will be responsible for formulation, coordination, and integration of the organization and the management of data as the Department of Energy Office of Intelligence and Counterintelligence's strategic asset.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Bureau of Economic and Business Affairs Office of Threat Finance Countermeasures and Economic Sanctions develops and implements sanctions to counter national security threats. The agency uses a Direct Hire Authority to select candidates for vacancies.

Social Worker (Clinical/SRU)

Company: Department of the Army - U.S. Army Medical Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

This is a job posting for a position in the Warrior Transition Battalion at Joint Base Lewis McChord. The job may offer a recruitment or relocation incentive and salary negotiation for new Federal service employees.

International Economist

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This vacancy is for an International Economist in the International Trade Administration Enforcement and Compliance EampC Office of PolicySubsidies Enforcement and Economic Analysis DivisionEconomic Analysis Unit. The position is responsible for collecting economic data, analyzing statistical data, preparing quantitative analyses, and preparing analytic reports.

Acquisition Specialist

Company: The Washington Post

Location: Washington DC

Posted Sep 30, 2024

The Washington Post is seeking an Acquisition Specialist to join their subscriptions marketing team. The role involves executing strategies to increase customer engagement and conversion, collaborating with the product team, and driving data-driven decision-making to support digital marketing strategies.

Archives Technician

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position provides daily support to the Centers team of Reference Archivists, managing records and documentation, and delivering records to US Senate, House, and Representatives Committee Offices.

Grants Training Program Manager

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Department of Health and Human Services Office of the Secretary of Health and Human Services Office of the Assistant Secretary for Financial Resources ASFR Office of Grants located in Washington District of Columbia.

Supervisory Chemist (Forensic) or Supervisory Toxicologist (Forensic)

Company: Court Services and Offender Supervision Agency for DC - Pretrial Services Agency

Location: Washington DC

Posted Sep 30, 2024

PSA is looking for a Supervisory ChemistToxicologist to conduct forensic screening and confirmation analyses using GCMS and LCMSMS instruments. The candidate should have experience in leading a staff of scientific professionals in the forensic toxicology field.

IT Specialist, CG-2210-13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Chief Information Officer Organization CIOO and serves as an Information Technology IT specialist in the Application Platforms and Delivery Branch APDB.

Nutritionist

Company: Department of Agriculture - Foreign Agricultural Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Foreign Agricultural Service FAS links US agriculture to the world, improving foreign market access for US food and agricultural products, and providing food aid and technical assistance to foreign countries.

Management and Program Analyst, GS-0343-09 (FPL 12) (DE)

Company: Department of Education - Office of Postsecondary Education

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is telework eligible and responsible for conducting studies of work processes and procedures.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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