Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Nurse (Case Manager)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 30, 2024

This is a job posting for a position at the Naval Health Clinic at Oak Harbor, Washington.

Housekeeping Aid-Environmental Services Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

MannGrandstaff VA Medical Center is filling a Housekeeping AidEnvironmental Service Technician vacancy. The first cut off of eligible applicants will be sent on October 17, 2024.

County Executive Director in Training

Company: Department of Agriculture - Farm Service Agency

Location: Mount Vernon, Washington Mount Vernon, Washington

Posted Sep 30, 2024

Skagit County and Snohomish County are partnering for a training program that may require travel and relocation within Washington state.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 30, 2024

This is a job posting for a position at Madigan Army Medical Center in Tacoma, Washington. The position is open to qualified candidates and may offer a recruitment incentive and salary negotiation.

Personnel Security Specialist (Adjudicator)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Architect of the Capitol is seeking a Personnel Security Specialist Adjudicator to perform security tasks in support of the AOC security program.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Bureau of Conflict and Stabilization Operations Office of Near Eastern Affairs. It serves as public notice for the use of an Agency-specific Direct Hire Authority.

Accountant

Company: Department of Labor - Employment and Training Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is a senior accountant in the US Department of Labor's Employment and Training Administration, utilizing professional knowledge of accounting principles and procedures.

Quality Assurance (QA) Manager - Biotech

Company: LGC

Location: Washington DC

Posted Sep 30, 2024

The job description is for a Quality Assurance Manager at LGC, a leading global life science tools company. The role involves leading a team, ensuring quality and compliance, and developing key performance indicators. The company offers competitive compensation, comprehensive benefits, and a positive work environment.

UH-MWR Supervisory Housing Management Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Sep 30, 2024

The position is located at the Unaccompanied Housing program aboard Naval Base Kitsap Bangor. The employee will oversee the daily operations of the Front Desk, Maintenance, and Custodial Crew with limited Building Manager oversight. The goal is to provide clean and comfortable housing for Sailors while contributing to the highest level of mission readiness.

Senior Social Worker-Health Care for Homeless Veterans (HCHV) Program

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 30, 2024

This position is eligible for EDRP, a student loan payment reimbursement program. You must meet specific individual eligibility requirements and submit your application within 4 months of your start date.

County Program Analyst

Company: Department of Agriculture - Farm Service Agency

Location: Mount Vernon, Washington Mount Vernon, Washington

Posted Sep 30, 2024

This is a County Program Analyst position with listed locations and responsibilities.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Bureau of Conflict and Stabilization Operations Office of Near Eastern Affairs aims to anticipate, prevent, and respond to conflict that undermines US national interests through three lines of effort: strategic prevention, conflict resolution, and security sector stabilization.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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