Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Physician (RAT-Flight Surgeon)

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Office of Aerospace Medicine AAM develops and manages medical programs in support of Aviation Safety. The Regional Augmentation Team RAT supports the Office of Aerospace Medicine AAM regional program and other AAM efforts.

Supervisory Physician (RAT - Flight Surgeon)

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The selectee for this position will be eligible to receive a Manager Performance Incentive MPI, an annual lumpsum incentive payment.

Executive Assistant

Company: Department of Housing and Urban Development - Assistant Secretary for Congressional and Intergovernmental Relations

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located at the Department of Housing and Urban Development. It is also open to status eligibles.

Nursing Assistant - Geriatrics and Extended Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Nursing Assistant performs nursing procedures and duties on an assigned patient area, working independently under the supervision of a Nurse Manager or Assistant Unit Manager.

Urology Physician Opportunity in Central Washington

Company: Inspire Healthcare

Location: Wenatchee, Washington

Posted Sep 30, 2024

Inspire Healthcare is seeking a Urologist to join their established group in Wenatchee, Washington. The position offers a state-of-the-art facility with robotic surgery, a 1:5 call schedule, and a strong 19-member Hospitalist team. The practice is part of a regional healthcare delivery system with opportunities for research, teaching, and becoming a shareholder. The location offers beautiful landscapes, outdoor activities, and proximity to Seattle. Inspire Healthcare emphasizes personal relationships, providing 24/7 support and focusing on customer service.

Paralegal Specialist

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Department of Justice and United States Attorneys Offices are announcing a position. Additional positions may be filled using this announcement.

Radiologic Technologist - Per Diem - Bellevue

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Sep 30, 2024

The text describes a job posting for a Radiology position, emphasizing the company's commitment to employees through competitive wages and benefits. The role involves providing Radiology services to patients, ensuring patient safety, and maintaining high-quality imaging. Essential responsibilities include performing quality general radiographic and specialty images, adhering to safety standards, and maintaining patient confidentiality. The ideal candidate should have a Graduate of an approved accredited radiologic technology program, be a Certified Radiologic Technologist (Washington), and have Basic Life Support certification. Preferred qualifications include one year of direct experience with diagnostic procedures.

Public Affairs Specialist

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Bureau for Legislative and Public Affairs LPA is responsible for managing the Agency's external affairs and provides central Agency focus and overall coordination for all aspects of legislative and public affairs matters.

Emergency Management Specialist

Company: Department of Health and Human Services - Administration for Strategic Preparedness and Response

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Department of Health and Human Services Administration for Strategic Preparedness and Response headquartered in Washington District of Columbia.

Attorney-Adviser (Labor)

Company: Other Agencies and Independent Organizations - National Labor Relations Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in the Office of Representation Appeals, responsible for adjudicating unfair labor practice cases and representation cases under the National Labor Relations Act.

Division Director, Innovation and Project Delivery

Company: Other Agencies and Independent Organizations - Office of Personnel Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Division Director Innovation and Project Delivery role at OPM involves developing a strategy to improve customer experience, fostering innovation, and leading high-priority projects across the agency.

Interdisc Environmental Engineer (HMM) / Physical Scientist (HMM)

Company: Department of the Interior - Bureau of Land Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The BLM is looking to fill a new career position in Washington DC, with a focus on its people being its most precious resource.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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