Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Supervisory Trial Attorney (Deputy Chief, International Unit)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Money Laundering and Asset Recovery Section leads the Department's antimoney laundering enforcement and asset forfeiture efforts.

INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)

Company: Department of the Navy - Naval Education and Training Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies in the Naval Acquisition Development Program. Applications will not be accepted through this flyer, and applicants must follow the directions in the How to Apply section to be considered.

Supervisory Technical Editor (Associate Publisher)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Associate Publisher will supervise the editorial team and plan publications to drive audience engagement.

Registered Nurse - Intensive Community Mental Health Program (ICMHR)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

Program Analyst

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The announcement encourages applicants to read the entire announcement and follow the instructions to ensure full consideration. The position is located in the Ronald Reagan Building International Trade Center in Washington DC.

Rehabilitation Program Specialist

Company: Department of Health and Human Services - Administration for Community Living

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is in the Department of Health and Human Services Administration for Community Living National Institute on Disability Independent Living and Rehabilitation Research NIDILRR Office of Research Sciences located in Washington District of Columbia.

Urology opening in Walla Walla, WA

Company: Archway Physician Recruitment

Location: Walla Walla, Washington

Posted Sep 30, 2024

A urology position is available in Walla Walla, WA, a city known for its scenic beauty, wineries, and agricultural fertility. The clinic, established in 1936, offers a wide range of medical services and is committed to providing excellent care in a convenient, comfortable, and cost-effective manner. The city's downtown area is vibrant, with a mix of shops, cafes, and public art, and it has been recognized as one of the best small town Main Streets in the country.

Director of Publishing and Digital Communication

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The CBO is seeking a seasoned manager to lead the Publishing and Digital Communication Division, which will provide editorial and publishing services for the agency and formulate digital communication content and design.

Supervisory Licensed Professional Mental Health Counselor-Care Management Coordinator (BHIP)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

This position is eligible for EDRP, a student loan payment reimbursement program. You must meet specific individual eligibility requirements and submit your application within four months of your start date.

Primary Care Physician

Company: Commonspirit Health

Location: Seattle, Washington

Posted Sep 30, 2024

Virginia Mason Franciscan Health, a merged health system of Virginia Mason and CHI Franciscan Health, is seeking a Primary Care Physician for a full-time position near Seattle. The role involves a weekday clinic with shared call coverage. The organization is committed to delivering high-quality care, exceptional patient experience, and being the Puget Sound's first choice for healing. They offer competitive compensation, comprehensive benefits, and relocation assistance. The ideal candidate should be board certified, have a Washington State Medical License and DEA in good standing, and have a stable work history with excellent clinical outcomes.

Web Content Analyst

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located at Departmental Offices Terrorist and Financial Intelligence. As a Web Content Analyst, you will be performing various functions including designing, maintaining, and analyzing web content on OIA websites.

Registered Nurse (Infection Preventionist)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

The mission is to provide compassionate whole health care to Veterans, fulfilling President Lincoln's promise to care for those who have served in the military and their families.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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