Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Deputy Chief Information Officer

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Management Business and Information Services Division at CBO seeks a Deputy Chief Information Officer DCIO who will provide broad guidance on policy and technical issues and who will assist the Chief Information Officer CIO in managing and supervising staff and in planning organizing coordinating budgeting and managing the daily activities necessary to carry out the agency's information technology mission.

Inpatient PA Lead Transplant Surgery APP Position - Washington, D.C.

Company: MedStar Health

Location: Washington, District of Columbia

Posted Sep 30, 2024

MedStar Georgetown University Hospital is seeking an experienced Physician Assistant to join their Transplant Surgery team in a lead role. The position involves coordinating daily operations, ensuring high clinical practice and quality care, and maintaining an active clinical practice. The hospital is part of the MedStar Georgetown Transplant Institute, one of the highest volume transplant programs in the US. Benefits include a competitive salary, medical insurance, retirement plan, and generous paid time off.

IT Specialist (SYSADMIN)

Company: Department of the Interior - Bureau of Reclamation

Location: Grand Coulee, Washington Grand Coulee, Washington

Posted Sep 30, 2024

Reclamation is seeking a career professional to assist in meeting increasing water demands while protecting the environment in Grand Coulee, Washington.

PATHWAYS STUDENT INTERN - Program Analyst

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a Student Internship position under the Pathways Internship Program. To qualify, you must be a continuing student enrolled or accepted for enrollment for the current or upcoming semesters. You will be required to provide documentation to support eligibility.

Dermatologist

Company: Valley Medical Center

Location: Renton, Washington

Posted Sep 30, 2024

Valley Medical Center in Renton, Washington is seeking a full-time Dermatologist to join their collaborative network. The position offers a 4-day work week, patient-centered care, and access to system-wide support. The Dermatologist will work alongside a skilled team, with no inpatient or outpatient call. The compensation is between $405,000 - $460,000, with additional benefits including medical, dental, vision, and life insurance. The area is known for its diverse population and excellent patient care, with Valley Medical Center serving over 600,000 residents.

Clinical Laboratory Scientist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 30, 2024

This position is a Direct Hire Solicitation for a role in the Transfusion Services Pathology Department at the Madigan Army Medical Center in Tacoma, WA. The job may offer a recruitment or relocation incentive and salary negotiation for new Federal service candidates.

Information Technology Cybersecurity Specialist - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a public notice for a job opening in the US Department of State's Risk Solutions Branch. The position is located in the Global Information Technology Risk Enterprise Chief Information Security Office and requires applicants to meet certain qualification requirements.

Supervisory Electrician

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is in the Operations Department of the Facilities Management Division AFM, responsible for supervising and performing the work of operation, maintenance, and repair of electrical devices, distribution systems, and equipment at the National Gallery of Art and the Sculpture Garden.

Blind Rehabilitation Specialist - Visual Impairment Service Team (VIST)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

Supervisory Social Worker -Care Management Coordinator (BHIP)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

This position is eligible for EDRP, a student loan payment reimbursement program. You must meet specific individual eligibility requirements and submit your application within four months of your start date.

FIRE PROTECTION ENGINEER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Spokane, Washington Spokane, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Exhibits Information Specialist

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is part of the National Archives and Records Administration. As an Exhibits Information Specialist, you will plan and develop exhibits concepts, identifying and suggesting historical themes and exhibit approaches for a variety of exhibits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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