Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Child Care Teacher

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The text describes the evaluation process for a job position, requiring applicants to demonstrate qualifications and experience.

Deputy Chief Artificial Intelligence Officer

Company: Department of Housing and Urban Development - Office of the Chief Information Officer

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Department of Housing and Urban Development is seeking highly qualified individuals to support its mission. The agency offers a competitive compensation package and opportunities for career development, including networking and training.

Safety Engineer

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Sep 30, 2024

The job posting is for a Safety Engineer position at the Naval Research Laboratory. Interested applicants must follow the directions in the How to Apply section to be considered.

Information Technology Program Manager

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The job posting is for an Information Technology Specialist within the Office of Accident Investigation and Prevention.

Health Technician (Surgical)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 30, 2024

The position is with the Department of Health Agency Puget Sound Market Madigan Army Medical Center Joint Base LewisMcChord Washington. It is a Direct Hire Solicitation.

Child Care Assistant (3)

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The text describes the evaluation process for a job position, requiring applicants to demonstrate qualifications and experience.

Carpenter

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is for a Carpenter at the Bureau of Engraving and Printing, performing carpentry work, designing and repairing office furniture, and constructing specialty trucks and tables.

Management and Program Analyst

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the US Department of Justice DOJ Office of Justice Programs OJP Office of the Chief Financial Officer OFCO Strategic Planning and Performance Division.

Audiovisual Production Specialist

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Smithsonian Institution is a large museum complex with 21 museums and the National Zoo, aiming to save species through science and provide inspirational experiences.

Medical Records Technician (Health Information Technician)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 30, 2024

MRTs HIT performs health record analysis, checking for accuracy, completeness, and timeliness, and reports for regulatory compliance.

Locums Orthopedic Surgeon Is Wanted in Washington CPH# JOB-2973830

Company: CompHealth

Location: Spokane, Washington

Posted Sep 30, 2024

CompHealth offers a wide range of locum tenens assignments in Orthopedic Surgery, with opportunities tailored to individual needs and career phases. They provide expert guidance, negotiate better pay, arrange housing and travel, and offer comprehensive malpractice coverage. The company, established in 1979, is a leader in healthcare staffing, known for personalized service and a nationwide team.

Supervisory Statistician (Operations And Administration)

Company: Department of the Treasury - Alcohol and Tobacco Tax and Trade Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

TTBs mission is steeped in Americas history, dedicated to collecting excise taxes and ensuring alcohol beverages are labeled and marketed by law. They ranked 35th of 432 top 10 on agency subcomponents of 2022s Best Places to Work.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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