Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Social Worker (HUD-VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Richland, Washington Richland, Washington

Posted Sep 30, 2024

HUDVASH is an intensive case management program for chronically homeless Veterans, providing psychosocial services while residing in stable housing through HUD's Section 8 voucher system.

Mental Health Collaborative Care Clinician, Full Time (Hybrid) - Ballard/Cap Hill

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Sep 30, 2024

The role involves providing a wide range of clinical psychosocial services for adult and child members in various settings. Responsibilities include evaluation, short-term counseling, education, advocacy, care planning, and resource brokering. The individual may collaborate with treating providers and consult with psychiatrists or other care team providers. They will also develop, implement, and evaluate treatment programs, instruct patients and families, and maintain confidential records. Basic qualifications include a Masters degree in a relevant field and an Associate License in Marriage and Family Therapy, Mental Health Counselor, or Licensed Social Worker Associate-Independent Clinical in Washington. Full licensure is expected within 3-4 years of hire.

ServiceNow Associate

Company: Alarm.com

Location: Washington DC

Posted Sep 30, 2024

The job posting is for a ServiceNow Associate responsible for development, administration, and integration of the company's ServiceNow implementation. The role requires experience with ServiceNow, scripting, and integration with external systems. The company offers competitive pay, benefits, and a casual dress work environment.

Attorney-Adviser (Senior Attorney), CG-0905-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Assessments Unit of the Supervision Legislation and Enforcement Branch in the Legal Division. The Assessments Unit provides counsel on policy-oriented legal work relating to the FDIC's supervisory and regulatory functions.

Personnel Security Specialist

Company: Other Agencies and Independent Organizations - AmeriCorps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Office of Human Capital Department of the Chief Operating Officer in Washington DC.

TECHNICAL EDITOR

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

INFORMATION TECHNOLOGY SPECIALIST (SYSADMIN)

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Bangor, Washington Bangor, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Police Officer (Traffic Investigator)

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

The job posting is for a Direct Hire Authority for Police Officers, requiring a subject matter expert for traffic collision response investigations and reconstruction. The posting asks applicants to limit their resume to 5 pages.

Chief Administrative Law Judge

Company: Other Agencies and Independent Organizations - National Transportation Safety Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is in the Office of Administrative Law Judges National Transportation Safety Board. The Chief Administrative Law Judge serves and provides administrative guidance and direction to all subordinates.

ASSOCIATE GENERAL COUNSEL

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

General Equipment Repairer

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 30, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Human Resources Specialist (Employee Programs)

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC

Posted Sep 30, 2024

The selected candidate is responsible for developing and coordinating the AOC's Mentorship and Ambassador Programs, supporting awards and employee recognition programs in a customer-centric environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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